Blog2016-10-24T06:49:06+00:00

travanj 2018

ITIL Service Level Management (SLM) – Process & Implementation

File type: PPT, PDF
Number of slides: 45

Document describes the process in detail including very detailed description of Process flow steps.

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ITIL Problem Management Workflow – Process Guide

File type: Word, PDF
Number of pages: 50

This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

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ITIL Request Fulfillment Workflow – Process Guide

File type: Word with PDF
Number of pages: 36

This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

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ITIL Change Management Process – PPT

File type: PPT, PDF
Number of slides: 32

Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.

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ITIL Request Fulfillment Process – Detailed

File type: PPT, PDF
Number of slides: 22

This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.

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