travanj 2018
Implementing Service Level Management (SLM) – PPT
File type: PPT, PDF Number of slides: 34
This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
ITIL Service Level Management (SLM) – Process & Implementation
File type: PPT, PDF Number of slides: 45
Document describes the process in detail including very detailed description of Process flow steps.
ITIL Problem Management Workflow – Process Guide
File type: Word, PDF Number of pages: 50
This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
ITIL Request Fulfillment Workflow – Process Guide
File type: Word with PDF Number of pages: 36
This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
ITIL Change Management Process – PPT
File type: PPT, PDF Number of slides: 32
Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.
