ITIL Access Management Process

2018-04-08T12:11:32+00:00

File type: PPT
Number of slides: 19

This Document contains detailed description of the ITIL v3 Access Management Process, including: - Key definitions - Purpose and Objectives

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ITIL Access Management Process2018-04-08T12:11:32+00:00

ITIL Service Strategy Overview

2018-04-08T12:04:42+00:00

File type: PPT, PDF
Number of slides: 49

ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value

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ITIL Service Strategy Overview2018-04-08T12:04:42+00:00

ITIL Configuration Management Process

2018-04-08T11:52:22+00:00

File type: PPT, PDF
Number of slides: 29

ITIL Configuration Management is essential Process in Service Transition. Process is contained in ITIL Service Transition book. Document describes the process in detail

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ITIL Configuration Management Process2018-04-08T11:52:22+00:00

Implementing Service Level Management (SLM) – PPT

2018-04-08T11:43:38+00:00

File type: PPT, PDF
Number of slides: 34

This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

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Implementing Service Level Management (SLM) – PPT2018-04-08T11:43:38+00:00

ITIL Service Level Management (SLM) – Process & Implementation

2018-04-08T11:35:24+00:00

File type: PPT, PDF
Number of slides: 45

Document describes the process in detail including very detailed description of Process flow steps.

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ITIL Service Level Management (SLM) – Process & Implementation2018-04-08T11:35:24+00:00

ITIL Problem Management Workflow – Process Guide

2018-04-08T11:28:21+00:00

File type: Word, PDF
Number of pages: 50

This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

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ITIL Problem Management Workflow – Process Guide2018-04-08T11:28:21+00:00

ITIL Request Fulfillment Workflow – Process Guide

2018-04-08T11:15:45+00:00

File type: Word with PDF
Number of pages: 36

This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

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ITIL Request Fulfillment Workflow – Process Guide2018-04-08T11:15:45+00:00

ITIL Change Management Process – PPT

2018-04-08T10:57:13+00:00

File type: PPT, PDF
Number of slides: 32

Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.

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ITIL Change Management Process – PPT2018-04-08T10:57:13+00:00

ITIL Request Fulfillment Process – Detailed

2018-04-08T10:45:58+00:00

File type: PPT, PDF
Number of slides: 22

This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.

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ITIL Request Fulfillment Process – Detailed2018-04-08T10:45:58+00:00

ITIL Service Level Management (SLM) Template – Process Guide

2018-04-08T10:22:12+00:00

File type: Word, PDF
Number of slides: 66

This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

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ITIL Service Level Management (SLM) Template – Process Guide2018-04-08T10:22:12+00:00