File type: Word, PDF Number of slides: 66
This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
File type: PPT, PDF Number of slides: 27
This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
File type: Word with Visio diagram Number of pages: 68
This document is a template for Incident Management (IM) process according to ITIL v3 best practice and ISO 20000.
File type: PPT Number of slides: 34
Document describes the ITIL Incident Management Process in detail including very detailed description of Process flow steps.
File type: PDF Number of pages: 1
Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
