ITS Partner…

ITS Partner was founded in 2006 and specializes in IT Service Management ( ITSM ) and Business Service Management ( BSM ) training and consulting with a focus on ITIL best practices. Our services include …

  • CONSULTING : We help organizations in all stages of their ” IT Service Management journey ” – from initial “What” and “Why”, through the definition of process models, implementing new ways of working, to the final quality checks and the establishment of mechanisms for continuous improvement. We use proven best practices and standards ( e.g. , ITIL , ISO 20000 , ISO 27000 , COBIT , … ) more…
  • EDUCATION : Education is a foundation of acceptance and institutionalization of changes in organization. We offer various educations in ITIL , Cobit , Togaf, IT4IT, Archimate, BPMN 2.0, Six Sigma, Lean, Information Security, Project Management (PMP, PRINCE2), SCRUM, CompTIA, … more ..
  • KNOWLEDGE BASE : Our Knowledge Base is a place for sharing useful resources regarding the number of methodologies, standards, best practices and frameworks (ITIL, Cobit, PMP, Prince 2, SCRUM, Blue Ocean Strategy,…). more…

Our distinctive contribution to the promotion of ITIL v3 is our ITIL Service Lifecycle Poster. The first version of the poster was issued in 2011 , and within a few years of its existence, the poster has found its place on the walls of many organizations word wide. Poster was accompanied by several articles in international publications ( e.g. In Article itSMF International Magazine “At your Service”). Newest version of the poster can be purchased in our shop, while the version of the poster from 2014, we give for a free download:

ITIL poster, version 2014, FREE DOWNLOAD

In our projects we use global best practices and standards, but also recognize and acknowledge the particularities of organization itself . The satisfaction of our customers is always our top priority.

Education – seminars, workshops, e-learning, certification

ITIL – Cobit 5 – TOGAF – IT4IT – ArchiMate – BPMN 2.0 – LEAN – Six Sigma – SCRUM/AGILE – PMI – Prince 2 – CompTIA – Information Security – RESILIA – Service Desk Institute – ISO20000 – Human Synergistics …

Our seminars and workshops meet high professional criteria and at the same time allow learning in a fun and playful way. Our trainers have many years of experience in teaching as well as in practice.

ITIL
IT4IT
LEAN
RESILIA
Information Security
COMP-TIA
COBIT 5
BPMN 2.0
Six Sigma
PMP / PMI
HUMAN SYNERGISTICS
ISO 20000:2011
TOGAF
ArchiMate
SCRUM / AGILE
PRINCE 2
Service Desk Institute (SDI)

The seminars are offered in the classroom, as e-learning or blended ( combination of e-learning and classroom training).

For a group with more than 6 participants we recommend closed/in-house seminar. Choose a location and dates, and we will arrange everything else! The price of this seminar is fixed regardless of the number of participants ( max. 15), and the advantage is the discussion about the possibilities of application in your actual organizational practice.

Did you found what you wanted?

If not…no problem…

Contact us!
We will gladly design a seminar or workshop tailored to your specific needs.

Knowledge base

In our Knowledge Base you can find useful information about following methods, standards, best practices and frameworks …

ITIL
ISO 20000:2011
Information Security
Strategy, Management, Leadership
SWOT Analysis
Innovation
Change Management
KAIZEN, CONTINUAL IMPROVEMENT
COBIT 5
PMP / PMI
HUMAN SYNERGISTICS
Balanced Scorecard (BSC)
Six Sigma
Creativity
TOGAF
Quotes
SCRUM / AGILE
PRINCE 2
Blue Ocean Strategy
Service Desk Institute (SDI)
Design Thinking
Start up
KANBAN
Business Quotes

We speak: croatian, english and german.

For all additional information, contact us at

E-mail: info@itsm.hr.

Our KNOWLEDGE BASE!

Our E-LEARNING offer!

COBIT 5 (e-learning):
COBIT 5 Foundation

TOGAF 9.1 (e-learning):
Getting started with TOGAF 9.1 * TOGAF 9.1 Foundation (Level 1) * TOGAF 9.1 Certified (Level 2) *TOGAF 9.1 Certified (Level 1 and Level 2) * TOGAF 9.1 Certification (Level 1 and Level 2) and Implementation Suite

IT4IT (e-learning):
IT4IT Foundation (Level 1)

Archimate 2.1 (e-learning):
Archimate Certified

BPMN 2.0 (e-learning):
BPMN 2.0 Foundation

LEAN (e-learning):
Lean Foundation and Management Overview (Level 1) * Lean Master Belt Practitioner (Level 1 and 2)

SIX SIGMA (e-learning):
Six Sigma Foundation Green Belt *Six Sigma Advanced

PRINCE 2 (e-learning):
PRINCE 2 Foundation *PRINCE 2 Practitioner

SCRUM/AGILE (e-learning):
Scrum Developer Certified (SDC) * Scrum Master Certified (SMC) * Scrum Product Owner Certified (SPOC) * Agile Expert Certified (AEC)

Information security (e-learning):
ISACA Certified Information Security Auditor (CISA) * ISACA Certified Information Security Manager (CISM)) * Systems Security Certified Profesional (SSCP) * Certified Information Systems Security Professional (CISSP) * Ethical Hacker v8 * Computer Hacking Forensic Investigator *Security Analyst/Licensed Penetration Tester * Network Security Administrator (ENSA)

RESILIA (e-learning):
RESILIA Foundation * RESILIA Practitioner

CompTIA (e-learning):
CompTIA A+ * CompTIA Linux * CompTIA Network * CompTIA Security

PMP / PMI (e-learning):
PMP Certification Training * PMI Introduction * PMI Executive Strategy and Management * PMI Quality Management * PMI Risk Management * PMI Schedule and Cost Control * PMI Scope and Requirements * PMI Managing Project Teams * PMI Strategic Planning * PMI Project Management Skills for Non-project Managers

ITIL (e-learning):
ITIL v3 FOUNDATION:
ITIL v3 Foundation
ITIL v3 INTERMEDIATE - Lifecycle:
Lifecycle - Service Strategy (SS) * Lifecycle - Service Design (SD) * Lifecycle - Service Transition (ST) * Lifecycle - Service Operation (SO) * Lifecycle - Continual Service Improvement (CSI)
ITIL v3 INTERMEDIATE - Capability:
Capability - Operational Support and Analysis (OSA) *Capability - Release, Control and Validation (RCV) *Capability - Planning, Protection and Optimization (PPO) *Capability - Service Offerings and Agreements (SOA)
ITIL v3 EXPERT:
Managing Across the Lifecycle
ITIL v3 PRACTITIONER:
ITIL Practitioner