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ITIL Request Fulfillment Process – Detailed

File type: PPT, PDF
Number of slides: 22

This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.

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ITIL Request Fulfillment Workflow – Process Guide

File type: Word with PDF
Number of pages: 36

This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

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ITIL Service Level Management (SLM) – Process & Implementation

File type: PPT, PDF
Number of slides: 45

Document describes the process in detail including very detailed description of Process flow steps.

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ITIL Service Level Management (SLM) Template – Process Guide

File type: Word, PDF
Number of slides: 66

This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

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ITIL Service Strategy Overview

File type: PPT, PDF
Number of slides: 49

ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value

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Ivana Nissen, osnivačica ITS Partner d.o.o.


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