ITIL Problem Management Process – PPT and supporting PDF
File type: PPT, PDF
Number of pages: 27
This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
Ivana Nissen, osnivačica ITS Partner d.o.o.
Kontakt: ivana.nissen@itsm.hr
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