ITIL 4:
ITIL® 4 Managing Professional (MP) Transition
12 months e-learning + exam voucher)
€859 + VAT
“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”
― Charles Darwin
ITIL® 4:
ITIL Managing Professional (MP) Transition
E-learning + Web-based examination
Key information about this course:
Price: 859 € + VAT ( 6 month E-learning + Exam Voucher)
- 30+ hours of course material included
- 12 months access!
- Accredited by Axelos & PeopleCert
- Expert tutor support
- Quizzes & practice exams
- FREE Exam voucher
- FREE Exam resit (T&Cs apply)
- Mobile compatible
Make the move from ITIL V3 to ITIL 4 with the award-winning online training!
The arrival of ITIL 4 led many ITIL practitioners to ask how they could update their certifications. This ITIL 4 Managing Professional (MP) Transition course is perfect for ITIL V3 Expert qualification holders (or any students with a minimum of 17 V3 credits) who wish to update their knowledge. In addition to the key concepts covered in ITIL 4 Foundation, the course also looks at ITIL 4 CDS, DSV, HVIT, and DPI.
Passing the single ITIL MP Transition exam will not only earn students the ITIL 4 Foundation qualification, but also the designation of ‘ITIL 4 Managing Professional’.
Introduction
The arrival of ITIL 4 led many ITIL practitioners to ask how they could update their certifications. This ITIL 4 Managing Professional (MP) Transition course is perfect for ITIL V3 Expert qualification holders (or any students with a minimum of 17 V3 credits) who wish to update their knowledge. In addition to the key concepts covered in ITIL 4 Foundation, the course also looks at ITIL 4 CDS, DSV, HVIT, and DPI.
Passing the single ITIL MP Transition exam will not only earn students the ITIL 4 Foundation qualification, but also the designation of ‘ITIL 4 Managing Professional’.
By taking this course you will learn:
- The content, tools, and best practices of ITIL 4 Foundation, ITIL 4 CDS, ITIL 4 DSV, ITIL 4 HVIT, and ITIL 4 DPI
- New skills and knowledge for modern ITSM introduced in ITIL 4
- Technical and practical knowledge on running IT-enabled teams, workflows, and services
- How to successfully operate technology and digital teams within a business
- Everything needed to pass the official ITIL 4 MPT exam
Why should you take this course?…
- ITIL 4 is the latest version of the world-renowned ITIL framework
- This course allows ITIL V3 students and practitioners to transition to ITIL 4 without having to start the certification path from scratch
- This course comes with a variety of training assets created with help from subject matter experts, including instructor-led videos, interactive slides, and custom graphics
- The course offers both a practice exam simulator and regular knowledge checks to help students prepare for the ITIL Managing Professional (MP) Transition certification exam
- Expert support on technical and course inquiries
- We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge
- This course is fully accredited by PeopleCert on behalf of AXELOS
- Passing the ITIL 4 MP Transition exam earns students the designation of ‘ITIL 4 Managing Professional’, as well as the ITIL 4 Foundation qualification. Both are required to eventually reach the rank of ITIL 4 Master
Course Content:
Module 1 addresses the key concepts of IT service management. It provides a number of videos that go into detail on specific terms and how they integrate into service management as a wider concept.
Module 2 examines the essential guiding principles of the ITIL 4 framework.
Module 3 explains the four dimensions of IT service management. Students will learn about each element in detail, as well as how combining them creates a holistic approach to ITSM.
Module 4 examines the ‘Service Value System’. Students will learn how combining the various components and activities of the ITIL framework enables value creation.
Module 5 covers the ‘Service Value Chain’, including its definition and central position as an element of the Service Value System. Students will also learn about the six activities within the Service Value Chain.
Module 6 examines how ITIL 4 can be used to plan and build a service value stream for the sake of creating, delivering, and supporting IT-powered services.
Module 7 introduces students to how organizations are structured, as well as elements like collaborative cultures, team capabilities, and how to nurture good team cultures. Students will also learn the concepts of ‘service empathy’ and customer-oriented mindsets, as well as employee satisfaction and the importance of communication.
Module 8 examines why we prioritize work, as well as the challenges and techniques connected with prioritization. It also looks at how priorities are established, along with why backlogs and ticket queues should be managed in the same way as other workflows.
Module 9 looks at the design process for customer journeys.
Module 10 teaches students how to successfully foster positive relationships with stakeholders.
Module 11 examines how to shape demand and define service offerings.
Module 12 looks at the processes of onboarding and offboarding customers and users
Module 13 teaches students how service providers and consumers can work together to create value.
Module 14 examines how service value can be realized and validated.
Module 15 teaches students about concepts related to the high-velocity nature of modern digital enterprises, including the stress it can place on IT departments.
Module 16 looks at the digital product lifecycle using terms from the ITIL 4 operating model.
Module 17 examines the ITIL guiding principles, as well as other crucial concepts used to deliver results in high-velocity IT environments.
Module 18 looks at directing and planning various elements in the ITIL service lifecycle, as well as the principles and methods of directing and planning.
Module 19 focuses on Governance, Risk, and Compliance (GRC) as well as its key principles and methods. Students will learn to identify and describe the role of GRC and how its principles and methods can be integrated into the Service Value System.
Module 20 examines stakeholders, communication, and feedback. Students will learn about the key methods and principles of both communication and Organizational Change Management (OCM), as well as how they are crucial to direction, planning, and improvement.
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Managing Professional Transition examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the ITIL MPT exam, simply contact Good e-Learning to request your FREE exam voucher.
No video available.
This course is designed to prepare students to sit and pass the ITIL 4 Managing Professional Transition examination. In order to sit the exam, students must satisfy one of the following criteria:
This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) – That’s how confident we are that you’ll pass first time!
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact us. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase.
Accredited ITIL® 4 Managing Professional (MP) Transition training is provided by Good e-learning, accredited by PeopleCert.
