{"id":17427,"date":"2020-12-21T15:13:28","date_gmt":"2020-12-21T15:13:28","guid":{"rendered":"https:\/\/www.itsm.hr\/english\/?page_id=17427"},"modified":"2023-05-18T16:44:38","modified_gmt":"2023-05-18T16:44:38","slug":"itil-4-drive-stakeholder-value-itil-dsv","status":"publish","type":"page","link":"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-drive-stakeholder-value-itil-dsv\/","title":{"rendered":"ITIL 4 Drive Stakeholder Value ( ITIL DSV)"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/hat-591973_19202.jpg&quot;);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:800px) {.fusion-title.fusion-title-1{margin-top:0px!important;margin-bottom:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\"><h4 style=\"text-align: right;\"><span style=\"color: #ffffff;\">ITIL 4 Specialist:<\/span><\/h4>\n<h1 style=\"text-align: right;\"><span style=\"color: #ffffff;\">ITIL\u00ae Drive Stakeholder Value (DSV) <\/span><\/h1>\n<h2 style=\"text-align: right;\"><span style=\"color: #ffffff;\"> 6 months e-learning + exam voucher<\/span><\/h2>\n<h1 style=\"text-align: right;\"><span style=\"color: #ffffff;\"> \u20ac719 + VAT<\/span><\/h1><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0.33);border-width: 0 0 0 0;border-color:#ffffff;border-style:solid;padding: 15px 15px 15px 15px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p><span style=\"color: #ffffff;\"><br \/>\n\u201cGreat! I&#8217;ve written something stupid, but I haven&#8217;t signed a contract with anyone to produce solely wise and perfect works. I gave vent to my stupidity&#8230;and here I am, reborn.\u201d<br \/>\n<\/span><br \/>\n<span style=\"color: #ffffff;\">\u2015 Witold Gombrowicz<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 0;border-color:#ffffff;border-style:solid;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-1 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-1 {padding:0px 0px 0px 0px;}.fusion-widget-area-1 .widget h4 {color:#333333;}.fusion-widget-area-1 .widget .heading h4 {color:#333333;}.fusion-widget-area-1 .widget h4 {font-size:16px;}.fusion-widget-area-1 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-18\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-1{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-1 .fusion-button-text,.fusion-body .fusion-button.button-1 i,.fusion-body .fusion-button.button-1:hover .fusion-button-text,.fusion-body .fusion-button.button-1:hover i,.fusion-body .fusion-button.button-1:focus .fusion-button-text,.fusion-body .fusion-button.button-1:focus i,.fusion-body .fusion-button.button-1:active .fusion-button-text,.fusion-body .fusion-button.button-1:active i{color:#ffffff;}.fusion-body .fusion-button.button-1:hover,.fusion-body .fusion-button.button-1:active,.fusion-body .fusion-button.button-1:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\"><span class=\"fusion-button-text\">HOME PAGE - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-2{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-2 .fusion-button-text,.fusion-body .fusion-button.button-2 i,.fusion-body .fusion-button.button-2:hover .fusion-button-text,.fusion-body .fusion-button.button-2:hover i,.fusion-body .fusion-button.button-2:focus .fusion-button-text,.fusion-body .fusion-button.button-2:focus i,.fusion-body .fusion-button.button-2:active .fusion-button-text,.fusion-body .fusion-button.button-2:active i{color:#ffffff;}.fusion-body .fusion-button.button-2:hover,.fusion-body .fusion-button.button-2:active,.fusion-body .fusion-button.button-2:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/\"><span class=\"fusion-button-text\">HOME PAGE - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-3{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-3 .fusion-button-text,.fusion-body .fusion-button.button-3 i,.fusion-body .fusion-button.button-3:hover .fusion-button-text,.fusion-body .fusion-button.button-3:hover i,.fusion-body .fusion-button.button-3:focus .fusion-button-text,.fusion-body .fusion-button.button-3:focus i,.fusion-body .fusion-button.button-3:active .fusion-button-text,.fusion-body .fusion-button.button-3:active i{color:#ffffff;}.fusion-body .fusion-button.button-3:hover,.fusion-body .fusion-button.button-3:active,.fusion-body .fusion-button.button-3:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-3 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"http:\/\/www.itsm.hr\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-4{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-4 .fusion-button-text,.fusion-body .fusion-button.button-4 i,.fusion-body .fusion-button.button-4:hover .fusion-button-text,.fusion-body .fusion-button.button-4:hover i,.fusion-body .fusion-button.button-4:focus .fusion-button-text,.fusion-body .fusion-button.button-4:focus i,.fusion-body .fusion-button.button-4:active .fusion-button-text,.fusion-body .fusion-button.button-4:active i{color:#ffffff;}.fusion-body .fusion-button.button-4:hover,.fusion-body .fusion-button.button-4:active,.fusion-body .fusion-button.button-4:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-4 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n\r\n\r\n<\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-first float fusion-no-small-visibility\" style=\"width:20%;width:calc(20% - ( ( 0 ) * 0.2 ) );margin-right: 0px;margin-top:0px;margin-bottom:0px;\" id=\"floater\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ededed;border-width: 1px 1px 1px 1px;border-color:rgba(51,51,51,0.22);border-style:solid;box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" title=\"itil-4-Elearning-award\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-Elearning-award.webp\" alt class=\"img-responsive wp-image-17460\"\/><\/span><\/div><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>609.00<\/bdi><\/span><a href=\"?add-to-cart=17512\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"17512\" data-product_sku=\"ITIL4002\" aria-label=\"Add &ldquo;ITIL\u00ae 4 Drive Stakeholder Value (DSV)&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last float fusion-no-medium-visibility fusion-no-large-visibility\" style=\"margin-top:0px;margin-bottom:0px;\" id=\"floatermob\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 0;border-color:rgba(51,51,51,0.22);border-style:solid;box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>609.00<\/bdi><\/span><a href=\"?add-to-cart=17512\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"17512\" data-product_sku=\"ITIL4002\" aria-label=\"Add &ldquo;ITIL\u00ae 4 Drive Stakeholder Value (DSV)&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first noprice\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><h4 style=\"text-align: center;\"><strong>ITIL\u00ae 4 Specialist:<br \/>\n<\/strong><\/h4>\n<\/div><div class=\"fusion-text fusion-text-3\"><h1 style=\"text-align: center;\"><strong>ITIL Drive Stakeholder Value (DSV) <\/strong><\/h1>\n<h2 style=\"text-align: center;\"><strong>E-learning + Web-based examination<br \/>\n<\/strong><\/h2>\n<\/div><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>609.00<\/bdi><\/span><a href=\"?add-to-cart=17512\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"17512\" data-product_sku=\"ITIL4002\" aria-label=\"Add &ldquo;ITIL\u00ae 4 Drive Stakeholder Value (DSV)&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#3a005e;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\" style=\"text-transform:none;\"><p><strong>Key information about this course:<\/strong><\/p>\n<p><strong>Price: 719 \u20ac + VAT ( 6 month E-learning + Exam Voucher)<br \/>\n<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-5 fusion-text-split-columns fusion-text-columns-2\" style=\" -webkit-column-count:2; -webkit-column-gap:2em; -webkit-column-width:100px; -moz-column-count:2; -moz-column-gap:2em; -moz-column-width:100px; column-count:2; column-gap:2em; column-width:100px;\"><div class=\"product-benefits\">\n<ul id=\"benefits-right\">\n<li class=\"points\">16+ hours of course material included<\/li>\n<li>6 months access!<\/li>\n<li class=\"points\">Accredited by Axelos &amp; PeopleCert<\/li>\n<li class=\"points\">Expert tutor support<\/li>\n<li>Quizzes &amp; practice exams<\/li>\n<li class=\"points hide1024\">Practice Exams<\/li>\n<li>FREE Exam voucher<\/li>\n<li>FREE Exam resit <span class=\"fusion-popover popover-1\" data-animation=\"1\" data-class=\"popover-1\" data-container=\"popover-1\" data-content=\"As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01\/10\/2019 and cannot be used for anyone sitting an exam for the third time.\" data-delay=\"50\" data-placement=\"top\" data-title=\"Exam pledge conditions\" data-toggle=\"popover\" data-trigger=\"click\">(T&amp;Cs apply)<\/span><\/li>\n<li>Mobile compatible<\/li>\n<\/ul>\n<\/div>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#3a005e;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:50px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" title=\"itil-4-Elearning-award\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-Elearning-award.webp\" alt class=\"img-responsive wp-image-17460\"\/><\/span><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:60px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-6\"><div class=\"panel\">\n<div class=\"inside-panel\">\n<p>Earn your ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification with the award-winning E-learning!<\/p>\n<p>This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via IT enabled services.<\/p>\n<p>The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.<\/p>\n<p>It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.<\/p>\n<p>ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.<\/p>\n<p>Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.<\/p>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-video fusion-youtube\" style=\"max-width:800px;max-height:467px;\"><div class=\"video-shortcode\"><iframe title=\"YouTube video player 1\" src=\"https:\/\/www.youtube.com\/embed\/ArKbQ7kLt2w?wmode=transparent&autoplay=0\" width=\"800\" height=\"467\" allowfullscreen allow=\"autoplay; fullscreen\"><\/iframe><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:30px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-tabs fusion-tabs-1 classic crni horizontal-tabs icon-position-left\"><style type=\"text\/css\">.fusion-tabs.fusion-tabs-1 .nav-tabs li a.tab-link{border-top-color:#333333;background-color:#333333;}.fusion-tabs.fusion-tabs-1 .nav-tabs{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{border-right-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li a:hover{background-color:#ffffff;border-top-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .tab-pane{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav,.fusion-tabs.fusion-tabs-1 .nav-tabs,.fusion-tabs.fusion-tabs-1 .tab-content .tab-pane{border-color:#ebeaea;}<\/style><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a8dfe8109d4bbaa8ac1\" aria-selected=\"true\" id=\"fusion-tab-introduction\" href=\"#tab-a8dfe8109d4bbaa8ac1\"><h4 class=\"fusion-tab-heading\">Introduction<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c0330433b8d17c129dd\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-coursecontent\" href=\"#tab-c0330433b8d17c129dd\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file far\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Content<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-957124b695e2b0e0afd\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-introductoryvideo\" href=\"#tab-957124b695e2b0e0afd\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-youtube fab\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Introductory video<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c0503eefce83fb8abea\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-exam\" href=\"#tab-c0503eefce83fb8abea\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-graduation-cap fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Exam<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a8dfe8109d4bbaa8ac1\" aria-selected=\"true\" id=\"mobile-fusion-tab-introduction\" href=\"#tab-a8dfe8109d4bbaa8ac1\"><h4 class=\"fusion-tab-heading\">Introduction<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-introduction\" id=\"tab-a8dfe8109d4bbaa8ac1\">\n<h3>Introduction<\/h3>\n<p>As vital as IT is, it doesn\u2019t exist in a vacuum. Successful IT managers must be able to assess interactions with users, suppliers, partners, and customers in order to learn how services can be fully optimized. The ITIL DSV module offers a number of tools and techniques for stakeholder value optimization, with a particular focus on customer and user experiences, as well as journey mapping.<\/p>\n<p>By taking this course you will learn:<\/p>\n<div class=\"panel\">\n<div class=\"inside-panel\">\n<ul>\n<li>Service level agreement (SLA) design<\/li>\n<li>Multiple-supplier management, communication management, and relationship management<\/li>\n<li>How to design customer and user experiences (CX and UX) and customer journey mapping<\/li>\n<li>How to drive stakeholder value, one of the most central aspects of creating, maintaining and improving IT-enabled products and services<\/li>\n<li>Everything needed to pass the official ITIL 4 DSV exam<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><strong>Why should you take this course?&#8230;<\/strong><\/p>\n<ul>\n<li>The course features expert tutor support, as well as interactive slides, instructor-led audio, and other online training assets created alongside highly experienced ITIL practitioners<\/li>\n<li>The course offers knowledge checks as well as a practice exam simulator to help students prepare for the ITIL DSV examination<\/li>\n<li>We offer each student a <b>FREE exam voucher<\/b>, as well as a <b>FREE resit<\/b> with Exam Pledge<\/li>\n<li>This course is fully accredited by <a href=\"https:\/\/www.peoplecert.org\/\" target=\"_blank\" rel=\"noopener\">PeopleCert<\/a> on behalf of <a href=\"https:\/\/www.axelos.com\/\" target=\"_blank\" rel=\"noopener\">AXELOS<\/a><\/li>\n<\/ul>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c0330433b8d17c129dd\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-coursecontent\" href=\"#tab-c0330433b8d17c129dd\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file far\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Content<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-coursecontent\" id=\"tab-c0330433b8d17c129dd\">\n<h3>Course Content:<\/h3>\n<style type=\"text\/css\">#accordion-17427-1 .fusion-panel:hover{ border-color: #e0dede } #accordion-17427-1 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-17427-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-17427-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-17427-1 .panel-title a{font-size:16px;line-height:1.5;letter-spacing:0px;color:#991524;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-17427-1 .toggle-content{font-size:13px;color:#020202;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-17427-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-17427-1 .panel-title a:not(.active):hover, #accordion-17427-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #9e9e9e;}.fusion-accordian  #accordion-17427-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-17427-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #9e9e9e!important;border-color: #9e9e9e!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-17427-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-2d0b52dd4c5dac6de .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-2d0b52dd4c5dac6de .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-2d0b52dd4c5dac6de\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"2d0b52dd4c5dac6de\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#2d0b52dd4c5dac6de\" href=\"#2d0b52dd4c5dac6de\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> An Introduction to ITIL 4 Specialist: DSV<\/span><\/a><\/h4><\/div><div id=\"2d0b52dd4c5dac6de\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This opening module addresses the course rationale and provides an overview of ITIL 4 DSV. Students will also be introduced to the subject matter experts who will be helping them along.<\/p>\n<p>A lesson plan will be outlined, and students will be provided with exam information, FAQs, refresher exercises for ITIL 4 Foundation, a toolkit, diagram pack, skills self-audit form, workbook, glossary and a list of further resources.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-2805eaef8b22678cb .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-2805eaef8b22678cb .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-2805eaef8b22678cb\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"2805eaef8b22678cb\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#2805eaef8b22678cb\" href=\"#2805eaef8b22678cb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 1: Global Best Practice<\/span><\/a><\/h4><\/div><div id=\"2805eaef8b22678cb\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module shows learners how to identify key principles for ITIL DSV.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-e34ef13fad782be41 .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-e34ef13fad782be41 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-e34ef13fad782be41\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"e34ef13fad782be41\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#e34ef13fad782be41\" href=\"#e34ef13fad782be41\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 2: The Customer Journey<\/span><\/a><\/h4><\/div><div id=\"e34ef13fad782be41\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module goes over how to identify stakeholder aspirations, map customer journeys, identify touchpoints and service interactions, design customer journeys and measure and improve customer journeys.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-442c26c4a9b2998dd .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-442c26c4a9b2998dd .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-442c26c4a9b2998dd\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"442c26c4a9b2998dd\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#442c26c4a9b2998dd\" href=\"#442c26c4a9b2998dd\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 3: Explore<\/span><\/a><\/h4><\/div><div id=\"442c26c4a9b2998dd\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module teaches students how to identify service consumers and providers, along with their needs. Students will also learn how to describe and target markets.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-abe643b3fc91bf900 .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-abe643b3fc91bf900 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-abe643b3fc91bf900\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"abe643b3fc91bf900\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#abe643b3fc91bf900\" href=\"#abe643b3fc91bf900\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 4: Engage<\/span><\/a><\/h4><\/div><div id=\"abe643b3fc91bf900\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>By the end of this module, students will be able to describe how to communicate and collaborate, build service relationships and manage suppliers and partners, as well as define service relationship types.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-f11937b4955fd036c .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-f11937b4955fd036c .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-f11937b4955fd036c\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"f11937b4955fd036c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#f11937b4955fd036c\" href=\"#f11937b4955fd036c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 5: Offer<\/span><\/a><\/h4><\/div><div id=\"f11937b4955fd036c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module describes how to do a number of tasks, including managing demand and opportunities, specifying and managing customer requirements, designing service offerings and user experiences, and selling and obtaining service offerings.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-6e19034477661dfc9 .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-6e19034477661dfc9 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-6e19034477661dfc9\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"6e19034477661dfc9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#6e19034477661dfc9\" href=\"#6e19034477661dfc9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 6: Agree<\/span><\/a><\/h4><\/div><div id=\"6e19034477661dfc9\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>By the end of this module, students will be able to describe how to agree and plan value co-creation, along with how to negotiate and agree on services.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-5a463eed0724ed438 .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-5a463eed0724ed438 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-5a463eed0724ed438\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"5a463eed0724ed438\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#5a463eed0724ed438\" href=\"#5a463eed0724ed438\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 7: Onboard<\/span><\/a><\/h4><\/div><div id=\"5a463eed0724ed438\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module will show students how to describe several activities in the onboarding process, including how to relate to users and foster relationships, provide user engage and delivery channels, enable users for service, elevate mutual capabilities and offboard customers and users.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-6ad5d5d90a5579021 .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-6ad5d5d90a5579021 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-6ad5d5d90a5579021\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"6ad5d5d90a5579021\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#6ad5d5d90a5579021\" href=\"#6ad5d5d90a5579021\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 8: Co-create<\/span><\/a><\/h4><\/div><div id=\"6ad5d5d90a5579021\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module will show students how to explain how to foster a service mindset and describe both ongoing service interactions and how to nurture user communities.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-bbf706b897c8a29db .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-bbf706b897c8a29db .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-bbf706b897c8a29db\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"bbf706b897c8a29db\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#bbf706b897c8a29db\" href=\"#bbf706b897c8a29db\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 9: Realize<\/span><\/a><\/h4><\/div><div id=\"bbf706b897c8a29db\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module will teach students how to explain both how to realize service value in different settings and track value realization. They will also learn to describe how to assess and report value realization, as well as explain how to evaluate value realization, improve customer journeys and realize value for service providers.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-d8f2597a968a111d2 .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-d8f2597a968a111d2 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-d8f2597a968a111d2\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"d8f2597a968a111d2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#d8f2597a968a111d2\" href=\"#d8f2597a968a111d2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 10: 2x Practice Exam Simulators<\/span><\/a><\/h4><\/div><div id=\"d8f2597a968a111d2\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Drive Stakeholder Value examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.<\/p>\n<p>When you feel you are ready to sit the ITIL DSV exam, simply contact Good e-Learning to request your <b>FREE exam voucher<\/b>.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17427-1 .panel-6ac3981c62a914048 .panel-title a{}.fusion-accordian  #accordion-17427-1 .panel-6ac3981c62a914048 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-6ac3981c62a914048\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"6ac3981c62a914048\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17427-1\" data-target=\"#6ac3981c62a914048\" href=\"#6ac3981c62a914048\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 11: Course Wrap-Up<\/span><\/a><\/h4><\/div><div id=\"6ac3981c62a914048\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module wraps up the rest of the course, providing students with knowledge checks to ensure they have absorbed the subject matter in preparation for the exam.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-957124b695e2b0e0afd\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-introductoryvideo\" href=\"#tab-957124b695e2b0e0afd\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-youtube fab\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Introductory video<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-introductoryvideo\" id=\"tab-957124b695e2b0e0afd\">\n<div class=\"fusion-video fusion-youtube\" style=\"max-width:800px;max-height:467px;\"><div class=\"video-shortcode\"><iframe title=\"YouTube video player 2\" src=\"https:\/\/www.youtube.com\/embed\/ArKbQ7kLt2w?wmode=transparent&autoplay=0\" width=\"800\" height=\"467\" allowfullscreen allow=\"autoplay; fullscreen\"><\/iframe><\/div><\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c0503eefce83fb8abea\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-exam\" href=\"#tab-c0503eefce83fb8abea\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-graduation-cap fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Exam<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-exam\" id=\"tab-c0503eefce83fb8abea\">\n<p>This course is designed to prepare students to sit and pass the ITIL Specialist: Drive Stakeholder Value examination. In order to sit the exam, students must satisfy one of the following criteria:<\/p>\n<ul id=\"productpage-list\">\n<li><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation-e-learning\/\">ITIL\u00ae 4 Foundation<\/a><\/li>\n<\/ul>\n<p>This course comes with a <b>FREE exam voucher<\/b> and is eligible for <b>exam pledge<\/b> (a free resit on us!) &#8211; That&#8217;s how confident we are that you&#8217;ll pass first time!<\/p>\n<p>Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this <a href=\"http:\/\/www.peoplecert.org\/en\/Candidates\/Test-it-before-you-take-it\/Pages\/test-it-before-you-take-it.aspx\" target=\"_blank\" rel=\"noopener\">online test<\/a>. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the <a href=\"http:\/\/www.peoplecert.org\/\" target=\"_blank\" rel=\"noopener\">PeopleCert website<\/a> for more information and guidance.<\/p>\n<p>When you are ready to use your free exam voucher, simply <a href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\">contact us<\/a>. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students <b>must<\/b> request their exam voucher <b>within the course access period<\/b> which starts from the date of purchase.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-text fusion-text-7\"><\/div><div class=\"fusion-text fusion-text-8\"><p>Accredited ITIL\u00ae 4 Drive Stakeholder Value training is provided by Good e-learning, accredited by PeopleCert.<\/p>\n<\/div><div class=\"fusion-text fusion-text-9\"><p>ITIL\u00ae 4 Drive Stakeholder Value is a registered trade mark of AXELOS Limited. All rights reserved.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:30px;padding-bottom:0px;padding-left:30px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-7 { overflow:visible; }<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-image: url(&quot;https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/books-1655783_1920-21.jpg&quot;);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:auto;margin-bottom:auto;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-2 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-2 {padding:0px 0px 0px 0px;}.fusion-widget-area-2 .widget h4 {color:#333333;}.fusion-widget-area-2 .widget .heading h4 {color:#333333;}.fusion-widget-area-2 .widget h4 {font-size:16px;}.fusion-widget-area-2 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-12\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"width:100%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-10\"><h1 style=\"text-align: center;\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 E-LEARNING<\/span><\/h1>\n<\/div><div class=\"fusion-text fusion-text-11\"><h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\">...all ITIL 4 modules available as e-learning!<\/span><\/h2>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae FOUNDATION: \r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation-e-learning\/\">ITIL\u00ae 4 Foundation (F) <\/a><\/span><\/div><\/li>\r\n<\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae MANAGING PROFESSIONAL: \r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-create-deliver-support-itil-cds\/\">ITIL\u00ae 4 Create, Deliver &amp; Support (CDS)<\/a><\/span><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-drive-stakeholder-value-itil-dsv\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Drive Stakeholder Value (DSV)<\/span><\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-high-velocity-it-hvit-2\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 High Velocity IT (HVIT)<\/span><\/a> <\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-direct-plan-and-improve-itil-dpi\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)<\/span><\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-3\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae STRATEGIC LEADER: <br><br>\r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-digital-and-it-strategy-itil-dits\/\">ITIL\u00ae 4 Digital &amp; IT Strategy (DITS)<\/a><\/span><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-direct-plan-and-improve-itil-dpi\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)<\/span><\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:13.3333%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-5{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-5 .fusion-button-text,.fusion-body .fusion-button.button-5 i,.fusion-body .fusion-button.button-5:hover .fusion-button-text,.fusion-body .fusion-button.button-5:hover i,.fusion-body .fusion-button.button-5:focus .fusion-button-text,.fusion-body .fusion-button.button-5:focus i,.fusion-body .fusion-button.button-5:active .fusion-button-text,.fusion-body .fusion-button.button-5:active i{color:#ffffff;}.fusion-body .fusion-button.button-5:hover,.fusion-body .fusion-button.button-5:active,.fusion-body .fusion-button.button-5:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-5 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\"><span class=\"fusion-button-text\">HOME PAGE - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; 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