{"id":17430,"date":"2020-12-21T15:21:05","date_gmt":"2020-12-21T15:21:05","guid":{"rendered":"https:\/\/www.itsm.hr\/english\/?page_id=17430"},"modified":"2023-05-19T15:12:43","modified_gmt":"2023-05-19T15:12:43","slug":"itil-4-direct-plan-and-improve-itil-dpi","status":"publish","type":"page","link":"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-direct-plan-and-improve-itil-dpi\/","title":{"rendered":"ITIL 4 Direct Plan and Improve (ITIL DPI)"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/dragon-1589753_19201.jpg&quot;);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:800px) {.fusion-title.fusion-title-1{margin-top:0px!important;margin-bottom:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\"><h4 style=\"text-align: right;\"><span style=\"color: #ffffff;\">ITIL 4 Strategist:<\/span><\/h4>\n<h1 style=\"text-align: right;\"><span style=\"color: #ffffff;\">ITIL\u00ae Direct, Plan &amp; Improve (DPI)<\/span><\/h1>\n<h2 style=\"text-align: right;\"><span style=\"color: #ffffff;\"> 6 months e-learning + exam voucher<\/span><\/h2>\n<h1 style=\"text-align: right;\"><span style=\"color: #ffffff;\"> \u20ac719 + VAT<\/span><\/h1><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0.19);border-width: 0 0 0 0;border-color:#ffffff;border-style:solid;padding: 15px 15px 15px 15px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p><span style=\"color: #ffffff;\"><br \/>\n\u201cIt does not do to leave a live dragon out of your calculations, if you live near him.\u201d<br \/>\n<\/span><br \/>\n<span style=\"color: #ffffff;\">\u2015 J.R.R. Tolkien, The Hobbit or There and Back Again <\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 0;border-color:#ffffff;border-style:solid;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-1 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-1 {padding:0px 0px 0px 0px;}.fusion-widget-area-1 .widget h4 {color:#333333;}.fusion-widget-area-1 .widget .heading h4 {color:#333333;}.fusion-widget-area-1 .widget h4 {font-size:16px;}.fusion-widget-area-1 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-18\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-1{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-1 .fusion-button-text,.fusion-body .fusion-button.button-1 i,.fusion-body .fusion-button.button-1:hover .fusion-button-text,.fusion-body .fusion-button.button-1:hover i,.fusion-body .fusion-button.button-1:focus .fusion-button-text,.fusion-body .fusion-button.button-1:focus i,.fusion-body .fusion-button.button-1:active .fusion-button-text,.fusion-body .fusion-button.button-1:active i{color:#ffffff;}.fusion-body .fusion-button.button-1:hover,.fusion-body .fusion-button.button-1:active,.fusion-body .fusion-button.button-1:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\"><span class=\"fusion-button-text\">HOME PAGE - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-2{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-2 .fusion-button-text,.fusion-body .fusion-button.button-2 i,.fusion-body .fusion-button.button-2:hover .fusion-button-text,.fusion-body .fusion-button.button-2:hover i,.fusion-body .fusion-button.button-2:focus .fusion-button-text,.fusion-body .fusion-button.button-2:focus i,.fusion-body .fusion-button.button-2:active .fusion-button-text,.fusion-body .fusion-button.button-2:active i{color:#ffffff;}.fusion-body .fusion-button.button-2:hover,.fusion-body .fusion-button.button-2:active,.fusion-body .fusion-button.button-2:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/\"><span class=\"fusion-button-text\">HOME PAGE - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-3{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-3 .fusion-button-text,.fusion-body .fusion-button.button-3 i,.fusion-body .fusion-button.button-3:hover .fusion-button-text,.fusion-body .fusion-button.button-3:hover i,.fusion-body .fusion-button.button-3:focus .fusion-button-text,.fusion-body .fusion-button.button-3:focus i,.fusion-body .fusion-button.button-3:active .fusion-button-text,.fusion-body .fusion-button.button-3:active i{color:#ffffff;}.fusion-body .fusion-button.button-3:hover,.fusion-body .fusion-button.button-3:active,.fusion-body .fusion-button.button-3:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-3 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"http:\/\/www.itsm.hr\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-4{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-4 .fusion-button-text,.fusion-body .fusion-button.button-4 i,.fusion-body .fusion-button.button-4:hover .fusion-button-text,.fusion-body .fusion-button.button-4:hover i,.fusion-body .fusion-button.button-4:focus .fusion-button-text,.fusion-body .fusion-button.button-4:focus i,.fusion-body .fusion-button.button-4:active .fusion-button-text,.fusion-body .fusion-button.button-4:active i{color:#ffffff;}.fusion-body .fusion-button.button-4:hover,.fusion-body .fusion-button.button-4:active,.fusion-body .fusion-button.button-4:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-4 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n\r\n\r\n<\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-first float fusion-no-small-visibility\" style=\"width:20%;width:calc(20% - ( ( 0 ) * 0.2 ) );margin-right: 0px;margin-top:0px;margin-bottom:0px;\" id=\"floater\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ededed;border-width: 1px 1px 1px 1px;border-color:rgba(51,51,51,0.22);border-style:solid;box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"420\" height=\"242\" title=\"itil-4-dpi-elearning\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-dpi-elearning.png\" alt class=\"img-responsive wp-image-17501\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-dpi-elearning-200x115.png 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-dpi-elearning-400x230.png 400w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-dpi-elearning.png 420w\" sizes=\"(max-width: 800px) 100vw, 200px\" \/><\/span><\/div><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>609.00<\/bdi><\/span><a href=\"?add-to-cart=17516\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"17516\" data-product_sku=\"ITIL4004\" aria-label=\"Add &ldquo;ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last float fusion-no-medium-visibility fusion-no-large-visibility\" style=\"margin-top:0px;margin-bottom:0px;\" id=\"floatermob\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 0;border-color:rgba(51,51,51,0.22);border-style:solid;box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>609.00<\/bdi><\/span><a href=\"?add-to-cart=17516\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"17516\" data-product_sku=\"ITIL4004\" aria-label=\"Add &ldquo;ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first noprice\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><h4 style=\"text-align: center;\"><strong>ITIL\u00ae 4 Strategist:<br \/>\n<\/strong><\/h4>\n<\/div><div class=\"fusion-text fusion-text-3\"><h1 style=\"text-align: center;\"><strong>ITIL Direct, Plan &amp; Improve (DPI) <\/strong><\/h1>\n<h2 style=\"text-align: center;\"><strong>E-learning + Web-based examination<br \/>\n<\/strong><\/h2>\n<\/div><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>609.00<\/bdi><\/span><a href=\"?add-to-cart=17516\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"17516\" data-product_sku=\"ITIL4004\" aria-label=\"Add &ldquo;ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#3a005e;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\" style=\"text-transform:none;\"><p><strong>Key information about this course:<\/strong><\/p>\n<p><strong>Price: 719 \u20ac + VAT ( 6 month E-learning + Exam Voucher)<br \/>\n<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-5 fusion-text-split-columns fusion-text-columns-2\" style=\" -webkit-column-count:2; -webkit-column-gap:2em; -webkit-column-width:100px; -moz-column-count:2; -moz-column-gap:2em; -moz-column-width:100px; column-count:2; column-gap:2em; column-width:100px;\"><div class=\"product-benefits\">\n<ul id=\"benefits-right\">\n<li class=\"points\">16+ hours of course material included<\/li>\n<li>6 months access!<\/li>\n<li class=\"points\">Accredited by Axelos &amp; PeopleCert<\/li>\n<li class=\"points\">Expert tutor support<\/li>\n<li>Quizzes &amp; practice exams<\/li>\n<li class=\"points hide1024\">Practice Exams<\/li>\n<li>FREE Exam voucher<\/li>\n<li>FREE Exam resit <span class=\"fusion-popover popover-1\" data-animation=\"1\" data-class=\"popover-1\" data-container=\"popover-1\" data-content=\"As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01\/10\/2019 and cannot be used for anyone sitting an exam for the third time.\" data-delay=\"50\" data-placement=\"top\" data-title=\"Exam pledge conditions\" data-toggle=\"popover\" data-trigger=\"click\">(T&amp;Cs apply)<\/span><\/li>\n<li>Mobile compatible<\/li>\n<\/ul>\n<\/div>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#3a005e;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:50px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"420\" height=\"242\" title=\"itil-4-dpi-elearning\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-dpi-elearning.png\" alt class=\"img-responsive wp-image-17501\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-dpi-elearning-200x115.png 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-dpi-elearning-400x230.png 400w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-dpi-elearning.png 420w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:60px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-6\"><div class=\"panel\">\n<div class=\"inside-panel\">\n<p>Earn your ITIL 4 Strategist: Direct, Plan &amp; Improve (DPI) certification with the award-winning E-learning!<\/p>\n<p>This module provides individuals with the practical skills necessary to create a \u2018learning and improving\u2019 IT organization, with a strong and effective strategic direction.<\/p>\n<p>The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization\u2019s advantage.<\/p>\n<p>It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.<\/p>\n<p>ITIL Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.<\/p>\n<p>Therefore, it is the universal module, that will be a key component of both, ITIL Managing Professional and ITIL Strategic Leader streams.<\/p>\n<p>Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.<\/p>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-video fusion-youtube\" style=\"max-width:800px;max-height:467px;\"><div class=\"video-shortcode\"><iframe title=\"YouTube video player 1\" src=\"https:\/\/www.youtube.com\/embed\/HRBVA0cZZFA?wmode=transparent&autoplay=0\" width=\"800\" height=\"467\" allowfullscreen allow=\"autoplay; fullscreen\"><\/iframe><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:30px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-tabs fusion-tabs-1 classic crni horizontal-tabs icon-position-left\"><style type=\"text\/css\">.fusion-tabs.fusion-tabs-1 .nav-tabs li a.tab-link{border-top-color:#333333;background-color:#333333;}.fusion-tabs.fusion-tabs-1 .nav-tabs{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{border-right-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li a:hover{background-color:#ffffff;border-top-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .tab-pane{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav,.fusion-tabs.fusion-tabs-1 .nav-tabs,.fusion-tabs.fusion-tabs-1 .tab-content .tab-pane{border-color:#ebeaea;}<\/style><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a40006433c345aeadce\" aria-selected=\"true\" id=\"fusion-tab-introduction\" href=\"#tab-a40006433c345aeadce\"><h4 class=\"fusion-tab-heading\">Introduction<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-1e508a5930df974ee58\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-coursecontent\" href=\"#tab-1e508a5930df974ee58\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file far\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Content<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c20035227e1ced8de6a\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-introductoryvideo\" href=\"#tab-c20035227e1ced8de6a\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-youtube fab\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Introductory video<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-9eac953a27a4b7b37cd\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-exam\" href=\"#tab-9eac953a27a4b7b37cd\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-graduation-cap fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Exam<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a40006433c345aeadce\" aria-selected=\"true\" id=\"mobile-fusion-tab-introduction\" href=\"#tab-a40006433c345aeadce\"><h4 class=\"fusion-tab-heading\">Introduction<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-introduction\" id=\"tab-a40006433c345aeadce\">\n<h3>Introduction<\/h3>\n<p>With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organizations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks &amp; Compliance (GRC). It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning.<\/p>\n<p>By taking this course you will learn:<\/p>\n<div class=\"panel\">\n<div class=\"inside-panel\">\n<div class=\"panel\">\n<div class=\"inside-panel\">\n<ul>\n<li>How to properly plan, review and improve products and services<\/li>\n<li>How to oversee organizational change and interface with Governance, Risk, and Compliance (GRC)<\/li>\n<li>How to create a &#8216;learning and improving&#8217; IT organization<\/li>\n<li>How to apply the concepts covered in the course to real-world organizations<\/li>\n<li>Supportive and practical skills that can help with properly directing, planning, and improving organizational IT practices<\/li>\n<li>How Lean and Agile ways of working can be leveraged for an organization\u2019s advantage<\/li>\n<li>Everything needed to pass the official ITIL 4 DPI exam<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><strong>Why should you take this course?&#8230;<\/strong><\/p>\n<ul>\n<li>The course features interactive videos, instructor-led audio, and other online training assets designed alongside highly experienced subject matter experts<\/li>\n<li>The course features regular knowledge checks as well as a practice exam simulator to help students prepare for the ITIL DPI certification exam<\/li>\n<li>We offer each student a <b>FREE exam voucher<\/b>, as well as a <b>FREE resit<\/b> with Exam Pledge<\/li>\n<li>This course is fully accredited by <a href=\"https:\/\/www.peoplecert.org\/\" target=\"_blank\" rel=\"noopener\">PeopleCert<\/a> on behalf of <a href=\"https:\/\/www.axelos.com\/\" target=\"_blank\" rel=\"noopener\">AXELOS<\/a><\/li>\n<\/ul>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-1e508a5930df974ee58\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-coursecontent\" href=\"#tab-1e508a5930df974ee58\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file far\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Content<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-coursecontent\" id=\"tab-1e508a5930df974ee58\">\n<h3>Course Content:<\/h3>\n<style type=\"text\/css\">#accordion-17430-1 .fusion-panel:hover{ border-color: #e0dede } #accordion-17430-1 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-17430-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-17430-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-17430-1 .panel-title a{font-size:16px;line-height:1.5;letter-spacing:0px;color:#991524;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-17430-1 .toggle-content{font-size:13px;color:#020202;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-17430-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-17430-1 .panel-title a:not(.active):hover, #accordion-17430-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #9e9e9e;}.fusion-accordian  #accordion-17430-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-17430-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #9e9e9e!important;border-color: #9e9e9e!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-17430-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-84cbd6fda104e537a .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-84cbd6fda104e537a .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-84cbd6fda104e537a\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"84cbd6fda104e537a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#84cbd6fda104e537a\" href=\"#84cbd6fda104e537a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> An Introduction to ITIL 4 Specialist: CDS<\/span><\/a><\/h4><\/div><div id=\"84cbd6fda104e537a\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This introductory module gets students up to speed with the main features, aims, objectives, and structure of the course, along with the overall learning plan.<\/p>\n<p>Students receive a syllabus, diagram pack, glossary, further reading and links document, and a collection of refresher materials. The module also covers some of the most frequently asked questions for the ITIL 4 Managing Professional stream.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-ac89de784c598dc34 .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-ac89de784c598dc34 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ac89de784c598dc34\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ac89de784c598dc34\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#ac89de784c598dc34\" href=\"#ac89de784c598dc34\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 1: Professionalism in IT Service Management<\/span><\/a><\/h4><\/div><div id=\"ac89de784c598dc34\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module looks at the key concepts and definitions of \u2018Direct, Plan and Improve\u2019. Students will learn to differentiate key terms, including \u2018vision\u2019, \u2018mission\u2019, \u2018methods\u2019, \u2018operating model\u2019 and \u2018scope of control\u2019.<\/p>\n<p>The module then goes on to discuss planning management at various levels, along with the roles of governance, compliance, and management.<\/p>\n<p>Finally, it discusses value, outcomes, costs, and risks, as well as how they relate to direction, planning, and improvement.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-f711186c0fd15777f .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-f711186c0fd15777f .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-f711186c0fd15777f\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"f711186c0fd15777f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#f711186c0fd15777f\" href=\"#f711186c0fd15777f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 2: Direction, Planning, and Principles in Context<\/span><\/a><\/h4><\/div><div id=\"f711186c0fd15777f\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module describes elements which are to be directed and planned, and how to use key principles and methods for direction and planning.<\/p>\n<p>By the end of this module, students will know how to cascade requirements and goals, as well as how to define effective policies, controls, and guidance. Students will also know how to ensure that controls are sufficient, without being excessive. This will leave them with enough know-how to be able to place decision-making authority at the correct level.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-6d15d69b918c72c93 .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-6d15d69b918c72c93 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-6d15d69b918c72c93\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"6d15d69b918c72c93\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#6d15d69b918c72c93\" href=\"#6d15d69b918c72c93\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 3: GRC Principles and Methods<\/span><\/a><\/h4><\/div><div id=\"6d15d69b918c72c93\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module looks at Governance, Risks, and Compliance (GRC) and the principles and methods relating to it.<\/p>\n<p>By the end of the module, students will be comfortable with identifying the purpose and role of GRC, as well as integrating the principles and methods into ITIL 4\u2019s Service Value System (SVS).<\/p>\n<p>The module also describes the role of risks and risk management, as well as how governance impacts DPI.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-d8ccb7a632f44aeed .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-d8ccb7a632f44aeed .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-d8ccb7a632f44aeed\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"d8ccb7a632f44aeed\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#d8ccb7a632f44aeed\" href=\"#d8ccb7a632f44aeed\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 4: Continual Improvement<\/span><\/a><\/h4><\/div><div id=\"d8ccb7a632f44aeed\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module examines the key principles and methods used to enable continual improvement for all types of improvements.<\/p>\n<p>By the end of this module, students will know how to improve the SVS, as well as how to embed continual improvement at every level of the SVS. Students will also be familiar with assessment methods and objectives, as well as outputs, requirements, and criteria. Finally, students will know how to build, justify and advocate a business case, as well as how to conduct improvement reviews and analyze lessons learned.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-f40e65cd3c6cecb72 .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-f40e65cd3c6cecb72 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-f40e65cd3c6cecb72\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"f40e65cd3c6cecb72\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#f40e65cd3c6cecb72\" href=\"#f40e65cd3c6cecb72\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 5: Organizational Change Management (OCM)<\/span><\/a><\/h4><\/div><div id=\"f40e65cd3c6cecb72\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module takes students through Organizational Change Management (OCM) and how it is applied to direction, planning, and improvement.<\/p>\n<p>By the end of the module, students will understand the scope, nature and potential benefits of OCM, as well as how to establish effective interfaces across the ITIL value chain.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-2e07fada17801cc64 .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-2e07fada17801cc64 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-2e07fada17801cc64\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"2e07fada17801cc64\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#2e07fada17801cc64\" href=\"#2e07fada17801cc64\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 6: Measurement, Indicators and Reporting<\/span><\/a><\/h4><\/div><div id=\"2e07fada17801cc64\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module looks at measurement, as well as reasons for focusing on measurement, metrics, reports, success factors and, most importantly, KPIs.<\/p>\n<p>By the end of the module, students will have a practical understanding of how to use principles and methods of measurement and reporting in direction, planning and improvement. They will also be able to define indicators and metrics which can be used to support organizational objectives.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-ab5f6e1757810bc5e .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-ab5f6e1757810bc5e .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ab5f6e1757810bc5e\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ab5f6e1757810bc5e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#ab5f6e1757810bc5e\" href=\"#ab5f6e1757810bc5e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 7: Measurement and Value Streams<\/span><\/a><\/h4><\/div><div id=\"ab5f6e1757810bc5e\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module examines the differences between value streams and practices, along with the impact these differences have on direction, planning and improvement.<\/p>\n<p>By the end of the module, students will be able to select and utilize appropriate methods and techniques to direct, plan and improve value streams and practices.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-53e5a86e09be9fc56 .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-53e5a86e09be9fc56 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-53e5a86e09be9fc56\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"53e5a86e09be9fc56\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#53e5a86e09be9fc56\" href=\"#53e5a86e09be9fc56\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 8: Stakeholders, Communication and Feedback<\/span><\/a><\/h4><\/div><div id=\"53e5a86e09be9fc56\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module looks at stakeholders, communication and feedback. Students will learn about the key principles and methods used for communication and organizational change management. They will also come to understand how and why they are essential to direction, planning and improvement.<\/p>\n<p>Finally, students will look at how to effectively influence and communicate with others, as well as how to establish effective feedback channels.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-632f95e46ca0beeaf .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-632f95e46ca0beeaf .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-632f95e46ca0beeaf\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"632f95e46ca0beeaf\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#632f95e46ca0beeaf\" href=\"#632f95e46ca0beeaf\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 9: 2x Practice Exam Simulators<\/span><\/a><\/h4><\/div><div id=\"632f95e46ca0beeaf\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Strategist: Direct, Plan and Improve examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.<\/p>\n<p>When you feel you are ready to sit the ITIL DPI exam, simply contact us to request your <b>FREE exam voucher<\/b>.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-17430-1 .panel-ecd76eeb0b003e711 .panel-title a{}.fusion-accordian  #accordion-17430-1 .panel-ecd76eeb0b003e711 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ecd76eeb0b003e711\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ecd76eeb0b003e711\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17430-1\" data-target=\"#ecd76eeb0b003e711\" href=\"#ecd76eeb0b003e711\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 10: Course Wrap-Up<\/span><\/a><\/h4><\/div><div id=\"ecd76eeb0b003e711\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This is a short module that sign-posts the end of the course.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c20035227e1ced8de6a\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-introductoryvideo\" href=\"#tab-c20035227e1ced8de6a\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-youtube fab\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Introductory video<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-introductoryvideo\" id=\"tab-c20035227e1ced8de6a\">\n<div class=\"fusion-video fusion-youtube\" style=\"max-width:800px;max-height:467px;\"><div class=\"video-shortcode\"><iframe title=\"YouTube video player 2\" src=\"https:\/\/www.youtube.com\/embed\/HRBVA0cZZFA?wmode=transparent&autoplay=0\" width=\"800\" height=\"467\" allowfullscreen allow=\"autoplay; fullscreen\"><\/iframe><\/div><\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-9eac953a27a4b7b37cd\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-exam\" href=\"#tab-9eac953a27a4b7b37cd\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-graduation-cap fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Exam<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-exam\" id=\"tab-9eac953a27a4b7b37cd\">\n<p>This course is designed to prepare students to sit and pass the ITIL Strategist: Direct, Plan &amp; Improve (DPI) examination. In order to sit the exam, students must satisfy one of the following criteria:<\/p>\n<ul id=\"productpage-list\">\n<li><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation-e-learning\/\">ITIL\u00ae 4 Foundation<\/a><\/li>\n<\/ul>\n<p>This course comes with a <b>FREE exam voucher<\/b> and is eligible for <b>exam pledge<\/b> (a free resit on us!) &#8211; That&#8217;s how confident we are that you&#8217;ll pass first time!<\/p>\n<p>Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this <a href=\"http:\/\/www.peoplecert.org\/en\/Candidates\/Test-it-before-you-take-it\/Pages\/test-it-before-you-take-it.aspx\" target=\"_blank\" rel=\"noopener\">online test<\/a>. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the <a href=\"http:\/\/www.peoplecert.org\/\" target=\"_blank\" rel=\"noopener\">PeopleCert website<\/a> for more information and guidance.<\/p>\n<p>When you are ready to use your free exam voucher, simply <a href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\">contact us<\/a>. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students <b>must<\/b> request their exam voucher <b>within the course access period<\/b> which starts from the date of purchase.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-text fusion-text-7\"><\/div><div class=\"fusion-text fusion-text-8\"><p>Accredited ITIL\u00ae\u00a0 Direct, Plan &amp; Improve training is provided by Good e-learning, accredited by PeopleCert.<\/p>\n<\/div><div class=\"fusion-text fusion-text-9\"><p>ITIL\u00ae\u00a0 Direct, Plan &amp; Improve is a registered trade mark of AXELOS Limited. All rights reserved.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:30px;padding-bottom:0px;padding-left:30px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-7 { overflow:visible; }<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-image: url(&quot;https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/books-1655783_1920-21.jpg&quot;);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:auto;margin-bottom:auto;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-2 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-2 {padding:0px 0px 0px 0px;}.fusion-widget-area-2 .widget h4 {color:#333333;}.fusion-widget-area-2 .widget .heading h4 {color:#333333;}.fusion-widget-area-2 .widget h4 {font-size:16px;}.fusion-widget-area-2 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-12\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"width:100%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-10\"><h1 style=\"text-align: center;\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 E-LEARNING<\/span><\/h1>\n<\/div><div class=\"fusion-text fusion-text-11\"><h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\">...all ITIL 4 modules available as e-learning!<\/span><\/h2>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae FOUNDATION: \r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation-e-learning\/\">ITIL\u00ae 4 Foundation (F) <\/a><\/span><\/div><\/li>\r\n<\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae MANAGING PROFESSIONAL: \r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-create-deliver-support-itil-cds\/\">ITIL\u00ae 4 Create, Deliver &amp; Support (CDS)<\/a><\/span><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-drive-stakeholder-value-itil-dsv\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Drive Stakeholder Value (DSV)<\/span><\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-high-velocity-it-hvit-2\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 High Velocity IT (HVIT)<\/span><\/a> <\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-direct-plan-and-improve-itil-dpi\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)<\/span><\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-3\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae STRATEGIC LEADER: <br><br>\r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-digital-and-it-strategy-itil-dits\/\">ITIL\u00ae 4 Digital &amp; IT Strategy (DITS)<\/a><\/span><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-direct-plan-and-improve-itil-dpi\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)<\/span><\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:13.3333%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-5{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-5 .fusion-button-text,.fusion-body .fusion-button.button-5 i,.fusion-body .fusion-button.button-5:hover .fusion-button-text,.fusion-body .fusion-button.button-5:hover i,.fusion-body .fusion-button.button-5:focus .fusion-button-text,.fusion-body .fusion-button.button-5:focus i,.fusion-body .fusion-button.button-5:active .fusion-button-text,.fusion-body .fusion-button.button-5:active i{color:#ffffff;}.fusion-body .fusion-button.button-5:hover,.fusion-body .fusion-button.button-5:active,.fusion-body .fusion-button.button-5:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-5 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\"><span class=\"fusion-button-text\">HOME PAGE - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-6{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-6 .fusion-button-text,.fusion-body .fusion-button.button-6 i,.fusion-body .fusion-button.button-6:hover .fusion-button-text,.fusion-body .fusion-button.button-6:hover i,.fusion-body .fusion-button.button-6:focus .fusion-button-text,.fusion-body .fusion-button.button-6:focus i,.fusion-body .fusion-button.button-6:active .fusion-button-text,.fusion-body .fusion-button.button-6:active i{color:#ffffff;}.fusion-body .fusion-button.button-6:hover,.fusion-body .fusion-button.button-6:active,.fusion-body .fusion-button.button-6:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-6 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/\"><span class=\"fusion-button-text\">HOME PAGE - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"width:13.3333%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:13.3333%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-7{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-7 .fusion-button-text,.fusion-body .fusion-button.button-7 i,.fusion-body .fusion-button.button-7:hover .fusion-button-text,.fusion-body .fusion-button.button-7:hover i,.fusion-body .fusion-button.button-7:focus .fusion-button-text,.fusion-body .fusion-button.button-7:focus i,.fusion-body .fusion-button.button-7:active .fusion-button-text,.fusion-body .fusion-button.button-7:active i{color:#ffffff;}.fusion-body .fusion-button.button-7:hover,.fusion-body .fusion-button.button-7:active,.fusion-body .fusion-button.button-7:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-7 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"http:\/\/www.itsm.hr\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; 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