{"id":17451,"date":"2020-12-21T18:00:09","date_gmt":"2020-12-21T18:00:09","guid":{"rendered":"https:\/\/www.itsm.hr\/english\/?page_id=17451"},"modified":"2022-07-03T14:31:31","modified_gmt":"2022-07-03T14:31:31","slug":"itil-4-managing-professional-transition-itil-mpt","status":"publish","type":"page","link":"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-managing-professional-transition-itil-mpt\/","title":{"rendered":"ITIL 4 Managing Professional Transition ( ITIL MPT)"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/06\/56H-tran1.jpg&quot;);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:800px) {.fusion-title.fusion-title-1{margin-top:0px!important;margin-bottom:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\"><h4 style=\"text-align: right;\"><span style=\"color: #ffffff;\">ITIL 4:<\/span><\/h4>\n<h1 style=\"text-align: right;\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Managing Professional (MP) Transition <\/span><\/h1>\n<h2 style=\"text-align: right;\"><span style=\"color: #ffffff;\"> 12 months e-learning + exam voucher)<\/span><\/h2>\n<h1 style=\"text-align: right;\"><span style=\"color: #ffffff;\"> \u20ac859 + VAT<\/span><\/h1><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(0,0,0,0.45);border-width: 0 0 0 0;border-color:#ffffff;border-style:solid;padding: 15px 15px 15px 15px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p><span style=\"color: #ffffff;\"><br \/>\n\u201cIt is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.\u201d <\/span><br \/>\n<span style=\"color: #ffffff;\">\u2015 Charles Darwin<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 0;border-color:#ffffff;border-style:solid;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-1 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-1 {padding:0px 0px 0px 0px;}.fusion-widget-area-1 .widget h4 {color:#333333;}.fusion-widget-area-1 .widget .heading h4 {color:#333333;}.fusion-widget-area-1 .widget h4 {font-size:16px;}.fusion-widget-area-1 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-18\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-1{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-1 .fusion-button-text,.fusion-body .fusion-button.button-1 i,.fusion-body .fusion-button.button-1:hover .fusion-button-text,.fusion-body .fusion-button.button-1:hover i,.fusion-body .fusion-button.button-1:focus .fusion-button-text,.fusion-body .fusion-button.button-1:focus i,.fusion-body .fusion-button.button-1:active .fusion-button-text,.fusion-body .fusion-button.button-1:active i{color:#ffffff;}.fusion-body .fusion-button.button-1:hover,.fusion-body .fusion-button.button-1:active,.fusion-body .fusion-button.button-1:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\"><span class=\"fusion-button-text\">HOME PAGE - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-2{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-2 .fusion-button-text,.fusion-body .fusion-button.button-2 i,.fusion-body .fusion-button.button-2:hover .fusion-button-text,.fusion-body .fusion-button.button-2:hover i,.fusion-body .fusion-button.button-2:focus .fusion-button-text,.fusion-body .fusion-button.button-2:focus i,.fusion-body .fusion-button.button-2:active .fusion-button-text,.fusion-body .fusion-button.button-2:active i{color:#ffffff;}.fusion-body .fusion-button.button-2:hover,.fusion-body .fusion-button.button-2:active,.fusion-body .fusion-button.button-2:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/\"><span class=\"fusion-button-text\">HOME PAGE - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-3{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-3 .fusion-button-text,.fusion-body .fusion-button.button-3 i,.fusion-body .fusion-button.button-3:hover .fusion-button-text,.fusion-body .fusion-button.button-3:hover i,.fusion-body .fusion-button.button-3:focus .fusion-button-text,.fusion-body .fusion-button.button-3:focus i,.fusion-body .fusion-button.button-3:active .fusion-button-text,.fusion-body .fusion-button.button-3:active i{color:#ffffff;}.fusion-body .fusion-button.button-3:hover,.fusion-body .fusion-button.button-3:active,.fusion-body .fusion-button.button-3:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-3 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"http:\/\/www.itsm.hr\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-4{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-4 .fusion-button-text,.fusion-body .fusion-button.button-4 i,.fusion-body .fusion-button.button-4:hover .fusion-button-text,.fusion-body .fusion-button.button-4:hover i,.fusion-body .fusion-button.button-4:focus .fusion-button-text,.fusion-body .fusion-button.button-4:focus i,.fusion-body .fusion-button.button-4:active .fusion-button-text,.fusion-body .fusion-button.button-4:active i{color:#ffffff;}.fusion-body .fusion-button.button-4:hover,.fusion-body .fusion-button.button-4:active,.fusion-body .fusion-button.button-4:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-4 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n\r\n\r\n<\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-first float fusion-no-small-visibility\" style=\"width:20%;width:calc(20% - ( ( 0 ) * 0.2 ) );margin-right: 0px;margin-top:0px;margin-bottom:0px;\" id=\"floater\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ededed;border-width: 1px 1px 1px 1px;border-color:rgba(51,51,51,0.22);border-style:solid;box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"420\" height=\"242\" title=\"itil-4-mpt-elearning\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-mpt-elearning.png\" alt class=\"img-responsive wp-image-17529\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-mpt-elearning-200x115.png 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-mpt-elearning-400x230.png 400w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-mpt-elearning.png 420w\" sizes=\"(max-width: 800px) 100vw, 200px\" \/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last float fusion-no-medium-visibility fusion-no-large-visibility\" style=\"margin-top:0px;margin-bottom:0px;\" id=\"floatermob\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 0;border-color:rgba(51,51,51,0.22);border-style:solid;box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first noprice\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><h4 style=\"text-align: center;\"><strong>ITIL\u00ae 4:<br \/>\n<\/strong><\/h4>\n<\/div><div class=\"fusion-text fusion-text-3\"><h1 style=\"text-align: center;\"><strong>ITIL Managing Professional (MP) Transition <\/strong><\/h1>\n<h2 style=\"text-align: center;\"><strong>E-learning + Web-based examination<br \/>\n<\/strong><\/h2>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#3a005e;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\" style=\"text-transform:none;\"><p><strong>Key information about this course:<\/strong><\/p>\n<p><strong>Price: 859 \u20ac + VAT ( 6 month E-learning + Exam Voucher)<br \/>\n<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-5 fusion-text-split-columns fusion-text-columns-2\" style=\" -webkit-column-count:2; -webkit-column-gap:2em; -webkit-column-width:100px; -moz-column-count:2; -moz-column-gap:2em; -moz-column-width:100px; column-count:2; column-gap:2em; column-width:100px;\"><div class=\"product-benefits\">\n<ul id=\"benefits-right\">\n<li class=\"points\">30+ hours of course material included<\/li>\n<li>12 months access!<\/li>\n<li class=\"points\">Accredited by Axelos &amp; PeopleCert<\/li>\n<li class=\"points\">Expert tutor support<\/li>\n<li>Quizzes &amp; practice exams<\/li>\n<li class=\"points hide1024\">Practice Exams<\/li>\n<li>FREE Exam voucher<\/li>\n<li>FREE Exam resit <span class=\"fusion-popover popover-1\" data-animation=\"1\" data-class=\"popover-1\" data-container=\"popover-1\" data-content=\"As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01\/10\/2019 and cannot be used for anyone sitting an exam for the third time.\" data-delay=\"50\" data-placement=\"top\" data-title=\"Exam pledge conditions\" data-toggle=\"popover\" data-trigger=\"click\">(T&amp;Cs apply)<\/span><\/li>\n<li>Mobile compatible<\/li>\n<\/ul>\n<\/div>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#3a005e;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:50px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"420\" height=\"242\" title=\"itil-4-mpt-elearning\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-mpt-elearning.png\" alt class=\"img-responsive wp-image-17529\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-mpt-elearning-200x115.png 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-mpt-elearning-400x230.png 400w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2020\/12\/itil-4-mpt-elearning.png 420w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:60px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-6\"><div class=\"panel\">\n<div class=\"inside-panel\">\n<p>Make the move from ITIL V3 to ITIL 4 with the award-winning online training!<\/p>\n<p>The arrival of ITIL 4 led many ITIL practitioners to ask how they could update their certifications. This ITIL 4 Managing Professional (MP) Transition course is perfect for ITIL V3 Expert qualification holders (or any students with a minimum of 17 V3 credits) who wish to update their knowledge. In addition to the key concepts covered in ITIL 4 Foundation, the course also looks at ITIL 4 CDS, DSV, HVIT, and DPI.<\/p>\n<p>Passing the single ITIL MP Transition exam will not only earn students the ITIL 4 Foundation qualification, but also the designation of &#8216;ITIL 4 Managing Professional&#8217;.<\/p>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:30px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-tabs fusion-tabs-1 classic crni horizontal-tabs icon-position-left\"><style type=\"text\/css\">.fusion-tabs.fusion-tabs-1 .nav-tabs li a.tab-link{border-top-color:#333333;background-color:#333333;}.fusion-tabs.fusion-tabs-1 .nav-tabs{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{border-right-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li a:hover{background-color:#ffffff;border-top-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .tab-pane{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav,.fusion-tabs.fusion-tabs-1 .nav-tabs,.fusion-tabs.fusion-tabs-1 .tab-content .tab-pane{border-color:#ebeaea;}<\/style><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-fedc4fcfbe4bd31af9f\" aria-selected=\"true\" id=\"fusion-tab-introduction\" href=\"#tab-fedc4fcfbe4bd31af9f\"><h4 class=\"fusion-tab-heading\">Introduction<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-1d90dce13bb8bf88b0a\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-coursecontent\" href=\"#tab-1d90dce13bb8bf88b0a\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file far\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Content<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c4f1369cdf4fa09ba8c\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-coursesyllabus\" href=\"#tab-c4f1369cdf4fa09ba8c\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-th-list fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Syllabus<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-05a8a6d978545a7b945\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-introductoryvideo\" href=\"#tab-05a8a6d978545a7b945\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-youtube fab\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Introductory video<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a23d1f45d44c94ac1b6\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-exam\" href=\"#tab-a23d1f45d44c94ac1b6\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-graduation-cap fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Exam<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-fedc4fcfbe4bd31af9f\" aria-selected=\"true\" id=\"mobile-fusion-tab-introduction\" href=\"#tab-fedc4fcfbe4bd31af9f\"><h4 class=\"fusion-tab-heading\">Introduction<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-introduction\" id=\"tab-fedc4fcfbe4bd31af9f\">\n<h3>Introduction<\/h3>\n<p>The arrival of ITIL 4 led many ITIL practitioners to ask how they could update their certifications. This ITIL 4 Managing Professional (MP) Transition course is perfect for ITIL V3 Expert qualification holders (or any students with a minimum of 17 V3 credits) who wish to update their knowledge. In addition to the key concepts covered in ITIL 4 Foundation, the course also looks at ITIL 4 CDS, DSV, HVIT, and DPI.<\/p>\n<p>Passing the single ITIL MP Transition exam will not only earn students the ITIL 4 Foundation qualification, but also the designation of &#8216;ITIL 4 Managing Professional&#8217;.<\/p>\n<p>By taking this course you will learn:<\/p>\n<div class=\"panel\">\n<div class=\"inside-panel\">\n<ul>\n<li>The content, tools, and best practices of ITIL 4 Foundation, ITIL 4 CDS, ITIL 4 DSV, ITIL 4 HVIT, and ITIL 4 DPI<\/li>\n<li>New skills and knowledge for modern ITSM introduced in ITIL 4<\/li>\n<li>Technical and practical knowledge on running IT-enabled teams, workflows, and services<\/li>\n<li>How to successfully operate technology and digital teams within a business<\/li>\n<li>Everything needed to pass the official ITIL 4 MPT exam<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><strong>Why should you take this course?&#8230;<\/strong><\/p>\n<ul>\n<li>ITIL 4 is the latest version of the world-renowned ITIL framework<\/li>\n<li>This course allows ITIL V3 students and practitioners to transition to ITIL 4 without having to start the certification path from scratch<\/li>\n<li>This course comes with a variety of training assets created with help from subject matter experts, including instructor-led videos, interactive slides, and custom graphics<\/li>\n<li>The course offers both a practice exam simulator and regular knowledge checks to help students prepare for the ITIL Managing Professional (MP) Transition certification exam<\/li>\n<li>Expert support on technical and course inquiries<\/li>\n<li>We offer each student a <b>FREE exam voucher<\/b>, as well as a <b>FREE resit<\/b> with Exam Pledge<\/li>\n<li>This course is fully accredited by <a href=\"https:\/\/www.peoplecert.org\/\" target=\"_blank\" rel=\"noopener\">PeopleCert<\/a> on behalf of <a href=\"https:\/\/www.axelos.com\/\" target=\"_blank\" rel=\"noopener\">AXELOS<\/a><\/li>\n<li>Passing the ITIL 4 MP Transition exam earns students the designation of &#8216;ITIL 4 Managing Professional&#8217;, as well as the ITIL 4 Foundation qualification. Both are required to eventually reach the rank of ITIL 4 Master<\/li>\n<\/ul>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-1d90dce13bb8bf88b0a\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-coursecontent\" href=\"#tab-1d90dce13bb8bf88b0a\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file far\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Content<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-coursecontent\" id=\"tab-1d90dce13bb8bf88b0a\">\n<h3>Course Content:<\/h3>\n<style type=\"text\/css\">#accordion-17451-1 .fusion-panel:hover{ border-color: #e0dede } #accordion-17451-1 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-17451-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-17451-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-17451-1 .panel-title a{font-size:16px;line-height:1.5;letter-spacing:0px;color:#991524;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-17451-1 .toggle-content{font-size:13px;color:#020202;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-17451-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-17451-1 .panel-title a:not(.active):hover, #accordion-17451-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #9e9e9e;}.fusion-accordian  #accordion-17451-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-17451-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #9e9e9e!important;border-color: #9e9e9e!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-17451-1\">\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-ced7ddfa9ec71cf26 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-ced7ddfa9ec71cf26 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ced7ddfa9ec71cf26\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ced7ddfa9ec71cf26\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#ced7ddfa9ec71cf26\" href=\"#ced7ddfa9ec71cf26\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 1: The Key Concepts of Service Management<\/span><\/a><\/h4><\/div><div id=\"ced7ddfa9ec71cf26\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 1 addresses the key concepts of IT service management. It provides a number of videos that go into detail on specific terms and how they integrate into service management as a wider concept.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-ab368af22f14b9d36 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-ab368af22f14b9d36 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ab368af22f14b9d36\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ab368af22f14b9d36\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#ab368af22f14b9d36\" href=\"#ab368af22f14b9d36\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 2: The Role of the Guiding Principles<\/span><\/a><\/h4><\/div><div id=\"ab368af22f14b9d36\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 2 examines the essential guiding principles of the ITIL 4 framework.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-7696aabe271b79d66 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-7696aabe271b79d66 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-7696aabe271b79d66\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"7696aabe271b79d66\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#7696aabe271b79d66\" href=\"#7696aabe271b79d66\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 3: The Role of the Four Dimensions<\/span><\/a><\/h4><\/div><div id=\"7696aabe271b79d66\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 3 explains the four dimensions of IT service management. Students will learn about each element in detail, as well as how combining them creates a holistic approach to ITSM.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-ef1eab3c8967d93e4 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-ef1eab3c8967d93e4 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ef1eab3c8967d93e4\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ef1eab3c8967d93e4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#ef1eab3c8967d93e4\" href=\"#ef1eab3c8967d93e4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 4: The Purpose and Components of the Service Value System <\/span><\/a><\/h4><\/div><div id=\"ef1eab3c8967d93e4\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 4 examines the \u2018Service Value System\u2019. Students will learn how combining the various components and activities of the ITIL framework enables value creation.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-389147f1212ffc12a .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-389147f1212ffc12a .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-389147f1212ffc12a\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"389147f1212ffc12a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#389147f1212ffc12a\" href=\"#389147f1212ffc12a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 5: The Service Value Chain <\/span><\/a><\/h4><\/div><div id=\"389147f1212ffc12a\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 5 covers the \u2018Service Value Chain\u2019, including its definition and central position as an element of the Service Value System. Students will also learn about the six activities within the Service Value Chain.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-93f4c60a6635b1e9a .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-93f4c60a6635b1e9a .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-93f4c60a6635b1e9a\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"93f4c60a6635b1e9a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#93f4c60a6635b1e9a\" href=\"#93f4c60a6635b1e9a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 6: The Role of Value Streams in New Service Creation and User Support<\/span><\/a><\/h4><\/div><div id=\"93f4c60a6635b1e9a\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 6 examines how ITIL 4 can be used to plan and build a service value stream for the sake of creating, delivering, and supporting IT-powered services.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-c79768b11f3628fa6 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-c79768b11f3628fa6 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-c79768b11f3628fa6\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"c79768b11f3628fa6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#c79768b11f3628fa6\" href=\"#c79768b11f3628fa6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 7: Professionalism in IT Service Management <\/span><\/a><\/h4><\/div><div id=\"c79768b11f3628fa6\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 7 introduces students to how organizations are structured, as well as elements like collaborative cultures, team capabilities, and how to nurture good team cultures. Students will also learn the concepts of \u2018service empathy\u2019 and customer-oriented mindsets, as well as employee satisfaction and the importance of communication.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-3dc90202946f1a40f .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-3dc90202946f1a40f .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-3dc90202946f1a40f\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"3dc90202946f1a40f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#3dc90202946f1a40f\" href=\"#3dc90202946f1a40f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 8: Coordinating, Prioritizing and Structuring Work <\/span><\/a><\/h4><\/div><div id=\"3dc90202946f1a40f\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 8 examines why we prioritize work, as well as the challenges and techniques connected with prioritization. It also looks at how priorities are established, along with why backlogs and ticket queues should be managed in the same way as other workflows.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-816382709a4a9663b .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-816382709a4a9663b .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-816382709a4a9663b\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"816382709a4a9663b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#816382709a4a9663b\" href=\"#816382709a4a9663b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 9: The Customer Journey<\/span><\/a><\/h4><\/div><div id=\"816382709a4a9663b\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 9 looks at the design process for customer journeys.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-e77710dcfa8ef606d .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-e77710dcfa8ef606d .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-e77710dcfa8ef606d\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"e77710dcfa8ef606d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#e77710dcfa8ef606d\" href=\"#e77710dcfa8ef606d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 10: Foster Stakeholder Relationships <\/span><\/a><\/h4><\/div><div id=\"e77710dcfa8ef606d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 10 teaches students how to successfully foster positive relationships with stakeholders.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-919b9a77005c59c04 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-919b9a77005c59c04 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-919b9a77005c59c04\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"919b9a77005c59c04\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#919b9a77005c59c04\" href=\"#919b9a77005c59c04\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 11: Shaping Demand and Defining Service <\/span><\/a><\/h4><\/div><div id=\"919b9a77005c59c04\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 11 examines how to shape demand and define service offerings.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-2c763c5daabbd4e48 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-2c763c5daabbd4e48 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-2c763c5daabbd4e48\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"2c763c5daabbd4e48\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#2c763c5daabbd4e48\" href=\"#2c763c5daabbd4e48\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 12: Onboarding and Offboarding <\/span><\/a><\/h4><\/div><div id=\"2c763c5daabbd4e48\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 12 looks at the processes of onboarding and offboarding customers and users<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-197d85b197c317bb3 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-197d85b197c317bb3 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-197d85b197c317bb3\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"197d85b197c317bb3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#197d85b197c317bb3\" href=\"#197d85b197c317bb3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 13: Value Co-Creation <\/span><\/a><\/h4><\/div><div id=\"197d85b197c317bb3\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 13 teaches students how service providers and consumers can work together to create value.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-f95ef0fe9b7f3b532 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-f95ef0fe9b7f3b532 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-f95ef0fe9b7f3b532\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"f95ef0fe9b7f3b532\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#f95ef0fe9b7f3b532\" href=\"#f95ef0fe9b7f3b532\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 14: Realizing Value <\/span><\/a><\/h4><\/div><div id=\"f95ef0fe9b7f3b532\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 14 examines how service value can be realized and validated.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-2fce808c3398324c6 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-2fce808c3398324c6 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-2fce808c3398324c6\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"2fce808c3398324c6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#2fce808c3398324c6\" href=\"#2fce808c3398324c6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 15: Key Concepts in the Digital Enterprise <\/span><\/a><\/h4><\/div><div id=\"2fce808c3398324c6\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 15 teaches students about concepts related to the high-velocity nature of modern digital enterprises, including the stress it can place on IT departments.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-9e150c9457cf2ff86 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-9e150c9457cf2ff86 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-9e150c9457cf2ff86\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"9e150c9457cf2ff86\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#9e150c9457cf2ff86\" href=\"#9e150c9457cf2ff86\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 16: Digital Product Lifecycle <\/span><\/a><\/h4><\/div><div id=\"9e150c9457cf2ff86\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 16 looks at the digital product lifecycle using terms from the ITIL 4 operating model.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-38d2baac353da1c34 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-38d2baac353da1c34 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-38d2baac353da1c34\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"38d2baac353da1c34\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#38d2baac353da1c34\" href=\"#38d2baac353da1c34\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 17: Guiding Principles and High-Velocity IT <\/span><\/a><\/h4><\/div><div id=\"38d2baac353da1c34\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 17 examines the ITIL guiding principles, as well as other crucial concepts used to deliver results in high-velocity IT environments.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-98131714792466ef6 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-98131714792466ef6 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-98131714792466ef6\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"98131714792466ef6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#98131714792466ef6\" href=\"#98131714792466ef6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 18: Scope and Decision-Making <\/span><\/a><\/h4><\/div><div id=\"98131714792466ef6\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 18 looks at directing and planning various elements in the ITIL service lifecycle, as well as the principles and methods of directing and planning.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-e707a7f17d0b82989 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-e707a7f17d0b82989 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-e707a7f17d0b82989\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"e707a7f17d0b82989\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#e707a7f17d0b82989\" href=\"#e707a7f17d0b82989\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 19: Risk Management and the Role of Governance <\/span><\/a><\/h4><\/div><div id=\"e707a7f17d0b82989\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 19 focuses on Governance, Risk, and Compliance (GRC) as well as its key principles and methods. Students will learn to identify and describe the role of GRC and how its principles and methods can be integrated into the Service Value System.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-d1cf05874b51c2375 .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-d1cf05874b51c2375 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-d1cf05874b51c2375\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"d1cf05874b51c2375\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#d1cf05874b51c2375\" href=\"#d1cf05874b51c2375\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Module 20: Communication Principles <\/span><\/a><\/h4><\/div><div id=\"d1cf05874b51c2375\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Module 20 examines stakeholders, communication, and feedback. Students will learn about the key methods and principles of both communication and Organizational Change Management (OCM), as well as how they are crucial to direction, planning, and improvement.<\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-17451-1 .panel-d741a6fcdd8827abb .panel-title a{}.fusion-accordian  #accordion-17451-1 .panel-d741a6fcdd8827abb .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-d741a6fcdd8827abb\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"d741a6fcdd8827abb\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-17451-1\" data-target=\"#d741a6fcdd8827abb\" href=\"#d741a6fcdd8827abb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> 2x Practice Exam Simulators <\/span><\/a><\/h4><\/div><div id=\"d741a6fcdd8827abb\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Managing Professional Transition examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.<\/p>\n<p>When you feel you are ready to sit the ITIL MPT exam, simply contact Good e-Learning to request your FREE exam voucher.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c4f1369cdf4fa09ba8c\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-coursesyllabus\" href=\"#tab-c4f1369cdf4fa09ba8c\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-th-list fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Syllabus<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-coursesyllabus\" id=\"tab-c4f1369cdf4fa09ba8c\">\n<iframe src=\"\/\/docs.google.com\/viewer?url=https%3A%2F%2Ftinyurl.com%2Fy9ddnm26&hl=en_US&embedded=true\" class=\"eme-frame\" style=\"width:100%; height:500px; border: none;\" scrolling=\"no\"><\/iframe>\n<p class=\"eme-text\"><a href=\"https:\/\/tinyurl.com\/y9ddnm26\" class=\"eme-link\" rel=\"nofollow\">Download (PDF, 156KB)<\/a><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-05a8a6d978545a7b945\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-introductoryvideo\" href=\"#tab-05a8a6d978545a7b945\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-youtube fab\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Introductory video<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-introductoryvideo\" id=\"tab-05a8a6d978545a7b945\">\n<p>No video available.<\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a23d1f45d44c94ac1b6\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-exam\" href=\"#tab-a23d1f45d44c94ac1b6\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-graduation-cap fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Exam<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-exam\" id=\"tab-a23d1f45d44c94ac1b6\">\n<p>This course is designed to prepare students to sit and pass the ITIL 4 Managing Professional Transition examination. In order to sit the exam, students must satisfy one of the following criteria:<\/p>\n<ul id=\"productpage-list\">\n<li><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation-e-learning\/\">ITIL\u00ae 4 Foundation<\/a><\/li>\n<\/ul>\n<p>This course comes with a <b>FREE exam voucher<\/b> and is eligible for <b>exam pledge<\/b> (a free resit on us!) &#8211; That&#8217;s how confident we are that you&#8217;ll pass first time!<\/p>\n<p>Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this <a href=\"http:\/\/www.peoplecert.org\/en\/Candidates\/Test-it-before-you-take-it\/Pages\/test-it-before-you-take-it.aspx\" target=\"_blank\" rel=\"noopener\">online test<\/a>. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the <a href=\"http:\/\/www.peoplecert.org\/\" target=\"_blank\" rel=\"noopener\">PeopleCert website<\/a> for more information and guidance.<\/p>\n<p>When you are ready to use your free exam voucher, simply <a href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\">contact us<\/a>. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students <b>must<\/b> request their exam voucher <b>within the course access period<\/b> which starts from the date of purchase.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-text fusion-text-7\"><\/div><div class=\"fusion-text fusion-text-8\"><p>Accredited ITIL\u00ae 4 Managing Professional (MP) Transition training is provided by Good e-learning, accredited by PeopleCert.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:30px;padding-bottom:0px;padding-left:30px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-7 { overflow:visible; }<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-image: url(&quot;https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/books-1655783_1920-21.jpg&quot;);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:auto;margin-bottom:auto;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-2 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-2 {padding:0px 0px 0px 0px;}.fusion-widget-area-2 .widget h4 {color:#333333;}.fusion-widget-area-2 .widget .heading h4 {color:#333333;}.fusion-widget-area-2 .widget h4 {font-size:16px;}.fusion-widget-area-2 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-12\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"width:100%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-9\"><h1 style=\"text-align: center;\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 E-LEARNING<\/span><\/h1>\n<\/div><div class=\"fusion-text fusion-text-10\"><h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\">...all ITIL 4 modules available as e-learning!<\/span><\/h2>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae FOUNDATION: \r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation-e-learning\/\">ITIL\u00ae 4 Foundation (F) <\/a><\/span><\/div><\/li>\r\n<\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae MANAGING PROFESSIONAL: \r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-create-deliver-support-itil-cds\/\">ITIL\u00ae 4 Create, Deliver &amp; Support (CDS)<\/a><\/span><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-drive-stakeholder-value-itil-dsv\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Drive Stakeholder Value (DSV)<\/span><\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-high-velocity-it-hvit-2\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 High Velocity IT (HVIT)<\/span><\/a> <\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-direct-plan-and-improve-itil-dpi\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)<\/span><\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-3\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae STRATEGIC LEADER: <br><br>\r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-digital-and-it-strategy-itil-dits\/\">ITIL\u00ae 4 Digital &amp; IT Strategy (DITS)<\/a><\/span><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-direct-plan-and-improve-itil-dpi\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)<\/span><\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:13.3333%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-5{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-5 .fusion-button-text,.fusion-body .fusion-button.button-5 i,.fusion-body .fusion-button.button-5:hover .fusion-button-text,.fusion-body .fusion-button.button-5:hover i,.fusion-body .fusion-button.button-5:focus .fusion-button-text,.fusion-body .fusion-button.button-5:focus i,.fusion-body .fusion-button.button-5:active .fusion-button-text,.fusion-body .fusion-button.button-5:active i{color:#ffffff;}.fusion-body .fusion-button.button-5:hover,.fusion-body .fusion-button.button-5:active,.fusion-body .fusion-button.button-5:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-5 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\"><span class=\"fusion-button-text\">HOME PAGE - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-6{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-6 .fusion-button-text,.fusion-body .fusion-button.button-6 i,.fusion-body .fusion-button.button-6:hover .fusion-button-text,.fusion-body .fusion-button.button-6:hover i,.fusion-body .fusion-button.button-6:focus .fusion-button-text,.fusion-body .fusion-button.button-6:focus i,.fusion-body .fusion-button.button-6:active .fusion-button-text,.fusion-body .fusion-button.button-6:active i{color:#ffffff;}.fusion-body .fusion-button.button-6:hover,.fusion-body .fusion-button.button-6:active,.fusion-body .fusion-button.button-6:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-6 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/\"><span class=\"fusion-button-text\">HOME PAGE - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"width:13.3333%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:13.3333%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-7{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-7 .fusion-button-text,.fusion-body .fusion-button.button-7 i,.fusion-body .fusion-button.button-7:hover .fusion-button-text,.fusion-body .fusion-button.button-7:hover i,.fusion-body .fusion-button.button-7:focus .fusion-button-text,.fusion-body .fusion-button.button-7:focus i,.fusion-body .fusion-button.button-7:active .fusion-button-text,.fusion-body .fusion-button.button-7:active i{color:#ffffff;}.fusion-body .fusion-button.button-7:hover,.fusion-body .fusion-button.button-7:active,.fusion-body .fusion-button.button-7:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-7 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"http:\/\/www.itsm.hr\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; 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