{"id":3927,"date":"2016-06-03T06:11:12","date_gmt":"2016-06-03T06:11:12","guid":{"rendered":"http:\/\/www.itsm.hr\/english\/?page_id=3927"},"modified":"2019-08-22T21:37:38","modified_gmt":"2019-08-22T21:37:38","slug":"itil-poster","status":"publish","type":"page","link":"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-poster\/","title":{"rendered":"ITIL poster"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 slikeispod nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1920\" height=\"1359\" alt=\"ITS Partner - O nama\" title=\"ITSM_CHARTv3\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-1.jpg\" class=\"img-responsive wp-image-157\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-1-120x85.jpg 120w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-1-300x212.jpg 300w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-1-500x354.jpg 500w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-1-768x544.jpg 768w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-1-1024x725.jpg 1024w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-1.jpg 1920w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/span><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-1 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-1 {padding:0px 0px 0px 0px;}.fusion-widget-area-1 .widget h4 {color:#333333;}.fusion-widget-area-1 .widget .heading h4 {color:#333333;}.fusion-widget-area-1 .widget h4 {font-size:16px;}.fusion-widget-area-1 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-5\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">E-learning, certification&#8230;<\/h4><\/div>\t\t\t<div class=\"textwidget\"><span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/\">ITIL      <\/a>\r\n<\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/\">TOGAF     <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/it4it-e-learning-certification\/ \"> IT4IT<\/a><\/span><br>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/ \">SCRUM\/AGILE<\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/archimate-e-learning-certification\/\"> ARCHIMATE     <\/a><\/span><br>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/cobit-5-edukacija-i-certifikacija\/ \">COBIT 5<\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/bpmn-2-0-edukacija\/  \"> BPMN 2.0  <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/ \">INFORMATION SECURITY<\/a>\r\n<\/span> \r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/ \">RESILIA\r\n<\/a><\/span> \r\n\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/pmppmi-edukacija-i-certifikacija\/\">PMI   <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/pmppmi-edukacija-i-certifikacija\/\"> <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/ \">PRINCE 2\r\n<\/a><\/span><br>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/\">LEAN   <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/\"><\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/\"> SIX SIGMA<\/a><\/span><br>\r\n\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/comptia-edukacija-i-certifikacija-pojedinaca\/\"> CompTIA<\/a><\/span><br>\r\n\r\n<strong><span class=\"desnimeni\"><a https:\/\/www.itsm.hr\/english\/e-learning-seminari\/ \">More...<\/a><\/span><\/strong><\/div>\n\t\t<\/div><div id=\"custom_html-7\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-builder-row fusion-row\">\t\r\n\t\t<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:12px;line-height:20.4px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/\">About ITIL 3 &amp; ITIL 4<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-consulting\/\">ITIL Consulting<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/itil-baza-znanja\/\">ITIL Knowledge base<\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL 3<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:12px;line-height:20.4px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-3-poster-and-overview\/\">ITIL v3 Poster &amp; Overview<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-3-qualification-scheme\/\"><span style=\"color: #ffffff;\">ITIL v3 Qualification Scheme<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-v3-e-learning\/\"><span style=\"color: #ffffff;\">ITIL v3  E-learning<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-v3-classroom-training\/\"><span style=\"color: #ffffff;\">ITIL v3 Classroom Training<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL 4<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-3\" style=\"font-size:12px;line-height:20.4px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil4-overview-itil-4-poster\/\">ITIL 4 Poster &amp; Overview<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-qualification-scheme\/\"><span style=\"color: #ffffff;\">ITIL 4 Qualification Scheme<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation-e-learning\/\">ITIL 4  E-learning<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation\/\"><span style=\"color: #ffffff;\">ITIL 4 Classroom Training<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"width:100%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:50px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\"><strong>The ITIL v3 Service Lifecycle poster story<\/strong><\/h1><\/div><div class=\"fusion-text fusion-text-4\"><h3><span lang=\"en\">Unlocking the door to let ITIL in&#8230;Our distinctive contribution to the promotion of ITIL v3 is our ITIL Service Lifecycle Poster. The first version of the poster was issued in 2011 , and within a few years of its existence, the poster has found its place on the walls of many organizations word wide. Poster was accompanied by several articles in international publications ( e.g. In Article itSMF International Magazine &#8220;At your Service&#8221;). Newest version of the poster can be purchased in our shop, while the version of the poster from 2014, we give for a free download:<br \/>\n<\/span><\/h3>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3.0beta.pdf\" target=\"_self\"><img decoding=\"async\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-300x212.jpg\" alt class=\"img-responsive\"\/><\/a><\/span><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3.0beta.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">ITIL poster, version 2014 FREE DOWNLOAD<\/a><br \/>\n<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-6\"><p>When we started with ITIL v3 seminars in Croatia few years ago we found ourselves preaching quite a new and a different perspective on IT for the majority of Croatian IT departments.<\/p>\n<p>People were challenged to recognize the necessity of creating a layer of ITSM processes in their IT departments on top of doing things the traditional way and managing technology. They were asked to look at their jobs through concept of roles in ITSM processes as well and to start perceiving IT departments as service providers.<\/p>\n<p><strong>What a change&#8230; PROVIDING SERVICE!? <\/strong>Instead of playing with that cool, high tech and specialised stuff while talking in a technical language that only \u201cIT crowd\u201d understands?<\/p>\n<p>We were actually asking people to lose a part of their tradition and identity and think like one of the \u201dsuits \u201d. \u00a0Didn\u2019t really seem like a fare trade, did it?<\/p>\n<p>Well, on top of that&#8230; not only did we want them to transform their IT departments to service providers, but to actually buy and love that idea as well!<\/p>\n<p>ITIL helped them to do so but when ITIL v3 replaced ITIL v2, which most of the people perceived as \u201cblue and red book with 10 processes and 1 function\u201d, people didn\u2019t take it so well.<\/p>\n<p>ITIL v3 came with this large number of processes and it scared the majority of people into giving up before they begun, saying it was too huge and that they failed to see the big picture. We realized that we had to find a way to explain the main ITIL v3 concepts by presenting them as simply and friendly as possible. We wanted to create something that would catch peoples\u2019 eyes and bring them to \u201ctake a look at ITIL v3\u201d at least. Than we could hope for something more.<\/p>\n<p>In 2008 we decided to make an ITIL v3 poster that would initially break the fear of the unknown and serve as a map at the beginning of one\u2019s ITIL v3 journey (this proved most useful for our Foundation classes).<\/p>\n<p>The less simple part of making a poster was squeezing five books, or over 1000 pages, into one single page.<br \/>\nWe were quite aware that posters, charts, billboards (or whatever they might be called) covering the subject of ITIL v3 and Service<br \/>\nManagement existed already. But since each person visualises things in a different way, why not make one more? We took it as a game and a challenge. Our vision was a simple poster, friendly and serious enough at the same time, and we were confident it would find some like-minded fans.<\/p>\n<p>The poster shows the ITIL v3 service lifecycle. It is divided into five areas each representing one ITIL v3 book. Each area shows processes with their major inputs, outputs, activities and some interconnections. And it did find fans&#8230; not only in Croatia but<br \/>\ninternationally as well. Actually, it found more than fans. It found clients. By presenting the poster at various conferenc es and offering it as a free download from our company web page ( www.itsm.hr ), it managed to raise awareness of ITIL v3 and Service Management in more companies than we dared to dream possible.<\/p>\n<p>Eventually we complemented the poster with a three hour workshop called ITIL v3 Poster Guided Tour. The Workshop was held by poster authors (Maja Jagu\u0161t and Ivana Nissen) with a simple purpose of giving people a quick start to ITIL v3. These workshops were regularly attended by representatives from most prominent companies in Croatia and it proved a great way to make the first contact.<\/p>\n<p>We\u2019ve had every reason to consider our simple awareness campaign a success. In a short time it directly resulted in students attending seminars and companies contacting for consulting services.<\/p>\n<p>At the moment we are one of the leading Croatian companies in the number of ITIL v3 Foundation certifications and one of very few<br \/>\nproviding the possibility for students to continue their ITIL v3 education on higher levels.<\/p>\n<p>Looking at areas of interest in ITIL v3 education and certification, most students are initially interested in knowing more about service operation. Specifically, they are looking for help in setting up user support in their companies and want to learn as much as possible about the Service desk, Incident management and Request Fulfilment. In most cases this is followed by Change and Configuration Management. The same order of processes is present in most implementation projects as well.<\/p>\n<p>If not Service Operation, students decide to continue ITIL v3 education by drilling deeper into the area of Service Level Management and<br \/>\nCatalogue Management, especially in writing down SLAs, OLAs and creating a Service Catalogue.<\/p>\n<p>Whether we are talking about ITIL v3 education or consulting, this simple Poster was used in many ways; raising awareness, helping in<br \/>\nseminars as well as speeding up the definition of scope in consulting projects.<\/p>\n<p>Our poster is decorating the offices of many Croatian companies &#8230; even of some competitors. We find many people believing it to be a part of official OGC ITIL v3 publications. Our conclusion and experience from all this is that the simplest approach is more than often the most efficient one! Using a little key can open a big door.<\/p>\n<p>In our story, the poster was the key to opening the doors to ITIL v3 &#8230;what we brought in through those doors is a whole new story.<\/p>\n<p>Poster Authors: <strong>Maja Jagu\u0161t and Ivana Nissen<\/strong><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"background-color: #ffffff;background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:50%;\"><img decoding=\"async\" alt=\"Ivana Nissen\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ivana-nissen-foto.1024x1024-300x300.jpg\" class=\"img-responsive\"\/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-last\" style=\"width:74%;margin-top:auto;margin-bottom:auto;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\">Ivana Nissen, founder and CEO ITS Partner d.o.o.<\/h2><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\">Contact: <a href=\"mailto:ivana.nissen@itsm.hr\">ivana.nissen@itsm.hr<\/a><\/h3><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:0px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#960d1d;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:auto;margin-bottom:auto;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-2 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-2 {background-color:#eeeeee;}.fusion-widget-area-2 {padding:0px 0px 0px 0px;}.fusion-widget-area-2 .widget h4 {color:#333333;}.fusion-widget-area-2 .widget .heading h4 {color:#333333;}.fusion-widget-area-2 .widget h4 {font-size:16px;}.fusion-widget-area-2 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-13\" class=\"widget widget_text\">\t\t\t<div class=\"textwidget\"><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:-10px;margin-bottom:40px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#960d1d;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div>\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa fa-check circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-1:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/prijava-seminara-radionica\/\">Booking a training<\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa fa-share-square-o circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-2{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-2:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/o-nama\/shop2\/\">Web shop<\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa fa-graduation-cap circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-3{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-3:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/seminari-tecajevi-edukacija-katalog\/\">Education Catalogue &amp; Prices <\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-4 fb-icon-element fontawesome-icon fa fa-university circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-4{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-4:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/\">Knowledge base<\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-5 fb-icon-element fontawesome-icon fa fa-signal circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-5{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-5:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/savjetovanje\/\">Consulting <\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-6 fb-icon-element fontawesome-icon fa fa-location-arrow circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-6{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-6:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\">Contact us!<\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:0px;margin-bottom:-45px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#960d1d;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-3 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-3 {padding:0px 0px 0px 0px;}.fusion-widget-area-3 .widget h4 {color:#333333;}.fusion-widget-area-3 .widget .heading h4 {color:#333333;}.fusion-widget-area-3 .widget h4 {font-size:16px;}.fusion-widget-area-3 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-6\" class=\"widget widget_text\">\t\t\t<div class=\"textwidget\"><h3 style=\"text-align: center;\">We speak: croatian, english and german.<\/h3>\r\n\r\n<h3 style=\"text-align: center;\">For all additional information, contact us at<\/h3>\r\n\r\n<h3 style=\"text-align: center;\">E-mail: <a href=\"mailto:\/\/info@itsm.hr\" target=\"_blank\">info@itsm.hr<\/a>.<\/h3><\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns fusion-no-small-visibility\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-4 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-4 {padding:0px 0px 0px 0px;}.fusion-widget-area-4 .widget h4 {color:#333333;}.fusion-widget-area-4 .widget .heading h4 {color:#333333;}.fusion-widget-area-4 .widget h4 {font-size:16px;}.fusion-widget-area-4 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-10\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">Our KNOWLEDGE BASE!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona\">\r\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/\">Visit our knowledge base!<\/a><\/h3>\r\n<p style=\"text-align: center;\">(posters, exam questions, infographics, PPTs, templates, checklists,...)<\/p>\r\n\r\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/itil-baza-znanja\/\">ITIL<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/cobit-5-baza-znanja\/\">Cobit<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/information-security-iso-27001-baza-znanja\/\">Information Security<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/scrum-agile-baza-znanja\/\">SCRUM \/ AGILE<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/pmp-pmi-project-manegement\/\">PMP\/PMI<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/prince-2-baza-znanja\/\">PRINCE2<\/a><\/p>\r\n<p style=\"text-align: center;\">Some of the items that can be found in our knowledge base\u00a0...<\/p>\r\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.isaca.org\/COBIT\/Documents\/COBIT5-Laminate.pdf\" target=\"_blank\" rel=\"nofollow\">COBIT 5 Key diagrams<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/COBIT5-Tool-Kit.zip\">COBIT 5 Tool-Kit\u00a0<\/a><\/br><a href=\"http:\/\/theagileschool.blogspot.de\/2012\/04\/scrumagainststupidity.html\" target=\"_blank\" rel=\"nofollow\">SCRUM Poster (3 Pigglets)<\/a><\/br><a href=\"http:\/\/mm1.com\/fileadmin\/content\/Media_und_Poster\/mm1_Scrum_Poster_A3.pdf\" target=\"_blank\" rel=\"nofollow\">SCRUM Poster<\/a><\/br><a href=\"http:\/\/labs.openviewpartners.com\/files\/2013\/05\/Scrum-Sprint_sized.jpg\" target=\"_blank\" rel=\"nofollow\">SCRUM Sprint Poster<\/a><\/br><a href=\"http:\/\/www.scrumstudy.com\/SBOK\/SCRUMstudy-SBOK-Guide-2013.pdf\" target=\"_blank\" rel=\"nofollow\">SCRUM SBOK Guide, 2013<\/a><\/br><a href=\"https:\/\/www.youtube.com\/watch?v=4U-Bp8eZgpk\" target=\"_blank\" rel=\"nofollow\">PRINCE2 Foundation Pre-course<\/a>\r\n<\/p>\r\n<\/div>\r\n<\/div>\n\t\t<\/div><div id=\"custom_html-33\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7-1 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first float fusion-no-small-visibility\" style=\"width:25%;width:calc(25% - ( ( 0 ) * 0.25 ) );margin-right: 0px;margin-top:0px;margin-bottom:0px;\" id=\"floater\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ededed;border:1px solid rgba(51,51,51,0.22);box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><img decoding=\"async\" width=\"346\" height=\"118\" title=\"msp-prod-logo2\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2.jpg\" alt class=\"img-responsive wp-image-8532\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2-200x68.jpg 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2.jpg 346w\" sizes=\"(max-width: 800px) 100vw, 346px\" \/><\/span><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>479.00<\/bdi><\/span><a href=\"?add-to-cart=8537\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"8537\" data-product_sku=\"pm001\" aria-label=\"Add &ldquo;MSP\u00ae Foundation&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"width:48%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-5 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-5 {padding:0px 0px 0px 0px;}.fusion-widget-area-5 .widget h4 {color:#333333;}.fusion-widget-area-5 .widget .heading h4 {color:#333333;}.fusion-widget-area-5 .widget h4 {font-size:16px;}.fusion-widget-area-5 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-9\" class=\"widget widget_text\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"heading\"><h4 class=\"widget-title\">Our E-LEARNING offer!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona druga\">\r\n<p style=\"text-align: center;\">COBIT 5 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/cobit-5-edukacija-i-certifikacija\/\" target=\"_blank\">COBIT 5 Foundation<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">TOGAF 9 (e-learning):<\/br> <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-getting-started-e-learning\/\">Getting started with TOGAF 9.1 <\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-foundation-level-1-e-learning\/\">TOGAF 9 Foundation<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certified-level-2\/\">TOGAF 9 Certified <\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certified-level-1-2\/\">TOGAF 9 Certified <\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certification-level-1-2-implementation-suite\/\">TOGAF 9 Certified and Implementation Suite<\/a> <\/p>\r\n\r\n<p style=\"text-align: center;\">IT4IT  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/it4it-e-learning-certification\/\">IT4IT Foundation<\/a><\/p>\r\n\r\n\r\n<p style=\"text-align: center;\">Archimate 2.1 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/archimate-e-learning-certification\/\">Archimate Certified<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">BPMN 2.0  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/bpmn-2-0-edukacija\/\">BPMN 2.0 Foundation<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">LEAN (e-learning):<\/br> <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/lean-foundation\/\">Lean Foundation and Management Overview (Level 1)<\/a> *\r\n <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/lean-master-e-learning\/\">Lean Master Belt Practitioner (Level 1 and 2)<\/a> \r\n<\/p>\r\n\r\n<p style=\"text-align: center;\">SIX SIGMA  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/\">Six Sigma Foundation Green Belt<\/a> *\r\n\r\n <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/six-sigma-master-advanced-green-belt\/\">Six Sigma Advanced <\/a> <\/p>\r\n\r\n\r\n\r\n\r\n<p style=\"text-align: center;\">PRINCE 2 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/prince-2-foundation\/\" target=\"_blank\">PRINCE 2 Foundation<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/prince-2-practitioner\/\" target=\"_blank\">PRINCE 2 Practitioner<\/a><\/p>\r\n<p style=\"text-align: center;\">SCRUM\/AGILE (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-sdc-scrum-developer-certified\/\" target=\"_blank\">Scrum Developer Certified (SDC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-smc-scrum-master-certified\/\" target=\"_blank\">Scrum Master Certified (SMC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-spoc\/\" target=\"_blank\">Scrum Product Owner Certified (SPOC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/agile-expert-certified-aec-scrum\/\" target=\"_blank\">Agile Expert Certified (AEC)<\/a><\/p>\r\n\r\n\r\n<p style=\"text-align: center;\">Information security (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cisa\/\" target=\"_blank\">ISACA Certified Information Security Auditor (CISA)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cism\/\" target=\"_blank\">ISACA Certified Information Security Manager (CISM))<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-sscp\/\" target=\"_blank\">Systems Security Certified Profesional (SSCP)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cissp\/\" target=\"_blank\">Certified Information Systems Security Professional (CISSP)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/ECC-CEHv8.pdf\" target=\"_blank\">Ethical Hacker v8<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CHFIv4.pdf\" target=\"_blank\">Computer Hacking Forensic Investigator<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/EC-ECSA-LPT.pdf\" target=\"_blank\">Security Analyst\/Licensed Penetration Tester<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/EC-ENSA-v.4.pdf\" target=\"_blank\">Network Security Administrator (ENSA)<\/a> <\/p>\r\n\r\n<p style=\"text-align: center;\">RESILIA (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/resilia-foundation\/\" target=\"_blank\">RESILIA Foundation<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/resilia-practitioner\/ \" target=\"_blank\">RESILIA Practitioner<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">CompTIA (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIAAPlus-1.pdf\" target=\"_blank\">CompTIA A+ <\/a>* <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Linux.pdf\" target=\"_blank\">CompTIA Linux<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Network.pdf\" target=\"_blank\">CompTIA Network<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Security.pdf\" target=\"_blank\">CompTIA Security<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">PMP \/ PMI (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMP2013.pdf\" target=\"_blank\">PMP Certification Training<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Intro-to-Project-Management-PM101.pdf\" target=\"_blank\">PMI Introduction<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Executive-Strategy-Management-ESM01.pdf\" target=\"_blank\">PMI Executive Strategy and Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Quality-Management-PQM01.pdf\" target=\"_blank\">PMI Quality Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Risk-Management-RSK01.pdf\" target=\"_blank\">PMI Risk Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Schedule-Cost-Control-SCHCC.pdf\" target=\"_blank\">PMI Schedule and Cost Control<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Scope-Requirements-REQ02.pdf\" target=\"_blank\">PMI Scope and Requirements<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Managing-Project-Teams.pdf\" target=\"_blank\">PMI Managing Project Teams<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Strategic-Planning-Skills.pdf\" target=\"_blank\">PMI Strategic Planning<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-For-Non-Project-Managers.pdf\" target=\"_blank\">PMI Project Management Skills for Non-project Managers<\/a><\/p>\r\n<p style=\"text-align: center;\">ITIL (e-learning):<\/br>\r\nITIL 4 FOUNDATION: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation-e-learning\/\" target=\"_blank\">ITIL 4 Foundation<\/a><\/br>\r\nITIL v3 FOUNDATION: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/itil-foundation-e-learning\/\" target=\"_blank\">ITIL v3 Foundation<\/a><\/br>\r\nITIL v3 INTERMEDIATE - Lifecycle:<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-strategy-e-learning\/\" target=\"_blank\">Lifecycle - Service Strategy (SS)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-design-e-learning\/\" target=\"_blank\">Lifecycle - Service Design (SD)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-transition-e-learning\/\" target=\"_blank\">Lifecycle - Service Transition (ST) <\/a>* <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-operation-e-learning\/\" target=\"_blank\">Lifecycle - Service Operation (SO)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-continual-service-improvement-e-learning\/\" target=\"_blank\">Lifecycle - Continual Service Improvement (CSI)<\/a><\/br>\r\nITIL v3 INTERMEDIATE - Capability:<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-operational-support-analysis\/\" target=\"_blank\">Capability - Operational Support and Analysis (OSA)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-release-control-validation-e-learning\/\" target=\"_blank\">Capability - Release, Control and Validation (RCV)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-planning-protection-optimization-e-learning\/\" target=\"_blank\">Capability - Planning, Protection and Optimization (PPO)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-offerings-agreements-e-learning\/\" target=\"_blank\">Capability - Service Offerings and Agreements (SOA)<\/a><\/br>\r\nITIL v3 EXPERT: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-expert-itil-managing-across-lifecycle-e-learning\/\" target=\"_blank\">Managing Across the Lifecycle<\/a>\r\n<\/br>\r\nITIL v3 PRACTITIONER: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-practitioner-e-learning\/\" target=\"_blank\">ITIL Practitioner<\/a>\r\n<\/p>\r\n\r\n<\/div><\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_4 1_4 fusion-one-fourth\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-6 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-6 {padding:0px 0px 0px 0px;}.fusion-widget-area-6 .widget h4 {color:#333333;}.fusion-widget-area-6 .widget .heading h4 {color:#333333;}.fusion-widget-area-6 .widget h4 {font-size:16px;}.fusion-widget-area-6 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-8\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">HOT DOWNLOADS!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona\">\r\n<p><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3.0beta.pdf\" target=\"_blank\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-300x214.jpg\" alt=\"ITIL poster\" width=\"176\" height=\"133\" border=\"0\" \/><\/a><\/p>\r\n<p style=\"text-align: center;\">Poster! ITIL v3 Service Lifecycle model, ITS Partner - <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3.0beta.pdf\" target=\"_blank\">free download<\/a>!<\/p>\r\n<p><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/implementing-itsm.pdf\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/implementing-itil-detaljno-mali-220x161.jpg\" alt=\"\" width=\"174\" height=\"131\" border=\"0\" \/><\/a><\/p>\r\n<p style=\"text-align: center;\">Poster! Implementing IT Service Management, ITS Partner - <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/implementing-itsm.pdf\" target=\"_blank\">free download<\/a>!<\/p>\r\n<p style=\"text-align: center;\"><a href=\"http:\/\/cfnpeople.com\/\">ITIL poster, CFN people<\/a>\r\n<a href=\"http:\/\/blog.itil.org\/wp-content\/uploads\/2012\/08\/Glenfis-CSE-Implementation-v1.0.png\" target=\"_blank\" rel=\"nofollow\">CSE(Controlled Service Environment) Implementation roadmap - poster \u2013 Glenfis <\/a>)\r\n<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.examprepitilfoundation&amp;hl=en\" target=\"_blank\" rel=\"nofollow\">Android App - ITIL \u00ae v3 Foundation Exam Questions<\/a>\r\n<a href=\"https:\/\/itunes.apple.com\/us\/app\/itil-exam-prep-free\/id520096388?mt=8\" target=\"_blank\" rel=\"nofollow\">Apple App - ITIL \u00ae v3 Foundation Exam Questions<\/a><\/p>\r\n<\/div>\r\n<\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-7\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-8 { overflow:visible; }<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":7232,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3927","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL poster - Nissen ITSM &amp; ITS Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-poster\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL poster - Nissen ITSM &amp; ITS Partner\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-poster\/\" \/>\n<meta property=\"og:site_name\" content=\"Nissen ITSM &amp; 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