{"id":444,"date":"2016-02-05T07:47:25","date_gmt":"2016-02-05T07:47:25","guid":{"rendered":"http:\/\/www.itsm.hr\/english\/?page_id=444"},"modified":"2019-08-22T22:10:44","modified_gmt":"2019-08-22T22:10:44","slug":"balanced-scorecard-bsc-baza-znanja","status":"publish","type":"page","link":"https:\/\/www.itsm.hr\/english\/baza-znanja\/balanced-scorecard-bsc-baza-znanja\/","title":{"rendered":"Balanced Scorecard (BSC) Knowledge base"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 slikeispod nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1920\" height=\"1217\" alt=\"ITS Partner - Baza znanja - Balanced Scorecard (BSC)\" title=\"Bazaznanja07-BalancedScorecard1-eng\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/Bazaznanja07-BalancedScorecard1-eng.jpg\" class=\"img-responsive wp-image-3624\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/Bazaznanja07-BalancedScorecard1-eng-200x127.jpg 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/Bazaznanja07-BalancedScorecard1-eng-400x254.jpg 400w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/Bazaznanja07-BalancedScorecard1-eng-600x380.jpg 600w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/Bazaznanja07-BalancedScorecard1-eng-800x507.jpg 800w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/Bazaznanja07-BalancedScorecard1-eng-1200x761.jpg 1200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/Bazaznanja07-BalancedScorecard1-eng.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/span><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-1 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-1 {padding:0px 0px 0px 0px;}.fusion-widget-area-1 .widget h4 {color:#333333;}.fusion-widget-area-1 .widget .heading h4 {color:#333333;}.fusion-widget-area-1 .widget h4 {font-size:16px;}.fusion-widget-area-1 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-5\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">E-learning, certification&#8230;<\/h4><\/div>\t\t\t<div class=\"textwidget\"><span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/\">ITIL      <\/a>\r\n<\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/\">TOGAF     <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/it4it-e-learning-certification\/ \"> IT4IT<\/a><\/span><br>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/ \">SCRUM\/AGILE<\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/archimate-e-learning-certification\/\"> ARCHIMATE     <\/a><\/span><br>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/cobit-5-edukacija-i-certifikacija\/ \">COBIT 5<\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/bpmn-2-0-edukacija\/  \"> BPMN 2.0  <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/ \">INFORMATION SECURITY<\/a>\r\n<\/span> \r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/ \">RESILIA\r\n<\/a><\/span> \r\n\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/pmppmi-edukacija-i-certifikacija\/\">PMI   <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/pmppmi-edukacija-i-certifikacija\/\"> <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/ \">PRINCE 2\r\n<\/a><\/span><br>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/\">LEAN   <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/\"><\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/\"> SIX SIGMA<\/a><\/span><br>\r\n\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/comptia-edukacija-i-certifikacija-pojedinaca\/\"> CompTIA<\/a><\/span><br>\r\n\r\n<strong><span class=\"desnimeni\"><a https:\/\/www.itsm.hr\/english\/e-learning-seminari\/ \">More...<\/a><\/span><\/strong><\/div>\n\t\t<\/div><div id=\"custom_html-7\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-builder-row fusion-row\">\t\r\n\t\t<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:12px;line-height:20.4px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/\">About ITIL 3 &amp; ITIL 4<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-consulting\/\">ITIL Consulting<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/itil-baza-znanja\/\">ITIL Knowledge base<\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL 3<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:12px;line-height:20.4px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-3-poster-and-overview\/\">ITIL v3 Poster &amp; Overview<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-3-qualification-scheme\/\"><span style=\"color: #ffffff;\">ITIL v3 Qualification Scheme<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-v3-e-learning\/\"><span style=\"color: #ffffff;\">ITIL v3  E-learning<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-v3-classroom-training\/\"><span style=\"color: #ffffff;\">ITIL v3 Classroom Training<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL 4<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-3\" style=\"font-size:12px;line-height:20.4px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil4-overview-itil-4-poster\/\">ITIL 4 Poster &amp; Overview<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-qualification-scheme\/\"><span style=\"color: #ffffff;\">ITIL 4 Qualification Scheme<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation-e-learning\/\">ITIL 4  E-learning<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation\/\"><span style=\"color: #ffffff;\">ITIL 4 Classroom Training<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"width:100%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:50px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\">Balanced Scorecard (BSC)<\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><h3>Balanced scorecard methodology is an analysis technique designed to translate an organization&#8217;s mission statement and overall business strategy into specific, quantifiable goals and to monitor the organization&#8217;s performance in terms of achieving these goals.<\/h3>\n<p>The methodology examines performance in four areas: financial analysis, the most traditionally used performance indicator, includes assessments of measures such as operating costs and return-on-investment; customer analysis looks at customer satisfaction and retention; internal analysis looks at production and innovation, measuring performance in terms of maximizing profit from current products and following indicators for future productivity; and finally, learning and growth analysis explores the effectiveness of management in terms of measures of employee satisfaction and retention and information system performance.<\/p>\n<p>As a structure, balanced scorecard methodology breaks broad goals down successively into vision, strategies, tactical activities, and metrics.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\"><p>The balanced scorecard suggests that we view the organization from four perspectives, and to develop metrics, collect data and analyze it relative to each of these perspectives:<\/p>\n<style type=\"text\/css\">#accordion-444-1 .fusion-panel:hover{ border-color: #e0dede } #accordion-444-1 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-444-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-444-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-444-1 .panel-title a{font-size:16px;line-height:1.5;letter-spacing:0px;color:#991524;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-444-1 .toggle-content{font-size:13px;color:#020202;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-444-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-444-1 .panel-title a:not(.active):hover, #accordion-444-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #9e9e9e;}.fusion-accordian  #accordion-444-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-444-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #9e9e9e!important;border-color: #9e9e9e!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-444-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-444-1 .panel-8f3c3f2ff511b089f .panel-title a{}.fusion-accordian  #accordion-444-1 .panel-8f3c3f2ff511b089f .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-8f3c3f2ff511b089f\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"8f3c3f2ff511b089f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-444-1\" data-target=\"#8f3c3f2ff511b089f\" href=\"#8f3c3f2ff511b089f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The Learning &amp; Growth Perspective<\/span><\/a><\/h4><\/div><div id=\"8f3c3f2ff511b089f\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\"><strong>The Learning &amp; Growth Perspective<\/strong><br \/>\nThis perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. In a knowledge-worker organization, people &#8212; the only repository of knowledge &#8212; are the main resource. In the current climate of rapid technological change, it is becoming necessary for knowledge workers to be in a continuous learning mode. Metrics can be put into place to guide managers in focusing training funds where they can help the most. In any case, learning and growth constitute the essential foundation for success of any knowledge-worker organization.<\/p>\n<p>Kaplan and Norton emphasize that &#8216;learning&#8217; is more than &#8216;training&#8217;; it also includes things like mentors and tutors within the organization, as well as that ease of communication among workers that allows them to readily get help on a problem when it is needed. It also includes technological tools; what the Baldrige criteria call &#8220;high performance work systems.&#8221;<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-444-1 .panel-c29c7f29443881601 .panel-title a{}.fusion-accordian  #accordion-444-1 .panel-c29c7f29443881601 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-c29c7f29443881601\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"c29c7f29443881601\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-444-1\" data-target=\"#c29c7f29443881601\" href=\"#c29c7f29443881601\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The Business Process Perspective<\/span><\/a><\/h4><\/div><div id=\"c29c7f29443881601\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\"><strong>The Business Process Perspective<\/strong><br \/>\nThis perspective refers to internal business processes. Metrics based on this perspective allow the managers to know how well their business is running, and whether its products and services conform to customer requirements (the mission). These metrics have to be carefully designed by those who know these processes most intimately; with our unique missions these are not something that can be developed by outside consultants.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-444-1 .panel-13628bd65596a9d5d .panel-title a{}.fusion-accordian  #accordion-444-1 .panel-13628bd65596a9d5d .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-13628bd65596a9d5d\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"13628bd65596a9d5d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-444-1\" data-target=\"#13628bd65596a9d5d\" href=\"#13628bd65596a9d5d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The Customer Perspective<\/span><\/a><\/h4><\/div><div id=\"13628bd65596a9d5d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\"><strong>The Customer Perspective<\/strong><br \/>\nRecent management philosophy has shown an increasing realization of the importance of customer focus and customer satisfaction in any business. These are leading indicators: if customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading indicator of future decline, even though the current financial picture may look good.<\/p>\n<p>In developing metrics for satisfaction, customers should be analyzed in terms of kinds of customers and the kinds of processes for which we are providing a product or service to those customer groups.<\/div><\/div><\/div>\n<style type=\"text\/css\">.fusion-accordian  #accordion-444-1 .panel-1a24b995d97bcedb3 .panel-title a{}.fusion-accordian  #accordion-444-1 .panel-1a24b995d97bcedb3 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-1a24b995d97bcedb3\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"1a24b995d97bcedb3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-444-1\" data-target=\"#1a24b995d97bcedb3\" href=\"#1a24b995d97bcedb3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">The Financial Perspective<\/span><\/a><\/h4><\/div><div id=\"1a24b995d97bcedb3\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\"><strong>The Financial Perspective<\/strong><br \/>\nKaplan and Norton do not disregard the traditional need for financial data. Timely and accurate funding data will always be a priority, and managers will do whatever necessary to provide it. In fact, often there is more than enough handling and processing of financial data. With the implementation of a corporate database, it is hoped that more of the processing can be centralized and automated. But the point is that the current emphasis on financials leads to the &#8220;unbalanced&#8221; situation with regard to other perspectives. There is perhaps a need to include additional financial-related data, such as risk assessment and cost-benefit data, in this category.<\/div><\/div><\/div><\/div><\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\">Links &#8211; Balanced Scorecard (BSC)<\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"width:48%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-4\" style=\"font-size:13px;line-height:22.1px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/www.futuresme.eu\/resources\/adaptive\/change-management\/balanced-scorecard-poster\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Balanced Scorecard poster (FREE DOWNLOAD)<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-youtube-play\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"https:\/\/www.youtube.com\/watch?v=M_IlOlywryw\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">VIDEO: Balanced Scorecard<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/balancedscorecard.org\/Resources\/About-the-Balanced-Scorecard\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">About Balanced Scorecard (Balancescorecard.org)<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/www.slideshare.net\/phuongdx\/balanced-scorecard-stepbystep?next_slideshow=7\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Step-by-step Balanced Scorecard (339 pages pdf)<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/balancedscorecard.org\/Resources\/Examples-Success-Stories\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Balanced Scorecard: Examples and Success Stories<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/www.bscdesigner.com\/real-bsc-examples.htm\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Examples, Bad practices, Guides, Templates; Balanced Scorecard<\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"width:48%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-5\" style=\"font-size:13px;line-height:22.1px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/www.bscdesigner.com\/5-strategy-steps.htm\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Using BSC in preparing Strategy for execution<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/www.balancedscorecardexamples.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Balanced Scorecard Examples and Guide<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/balancedscorecard.org\/portals\/0\/pdf\/Howtomeasureinnovation.pdf\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Balanced Scorecard: How to measure innovation?<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/www.hbs.edu\/faculty\/Publication%20Files\/10-074.pdf\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Conceptual Foundations of the Balanced Scorecard, Robert S. Kaplan, Harvard Business School<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/www.millersville.edu\/~dfrazer\/Student-BUAD488\/Files\/54268-The%20Balanced%20Scorecard.ppt\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Balanced Scorecard PPT 1<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/itil-itsm-metodologija\/www.ehcca.com\/presentations\/devicecongress1\/ojala_a.ppt\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Balanced Scorecard PPT 2<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/www.slideshare.net\/mgrtbx\/really-simple-balanced-scorecard?next_slideshow=6\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Balanced Scorecard PPT 3<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"http:\/\/dergiler.sgb.gov.tr\/kurumsal\/straplan\/dokumanlar\/Cascading%20The%20Balanced%20Scorecard.pdf\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Cascading Balanced Scorecard<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-youtube-play\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\"><a href=\"https:\/\/www.youtube.com\/watch?v=I-jt8zySe8E\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">VIDEO: Balanced Scorecard<\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: left top;background-repeat: no-repeat;padding-top:60px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\">Pinterest &#8211; Balanced Scorecard (BSC)<\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:13.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><script async defer src=\"\/\/assets.pinterest.com\/js\/pinit.js\"><\/script><a data-pin-do=\"embedBoard\" data-pin-board-width=\"600\" data-pin-scale-height=\"400\" data-pin-scale-width=\"190\" href=\"https:\/\/www.pinterest.com\/ivananissen\/balanced-scorecard-bsc\/\"><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"width:13.3333%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:auto;margin-bottom:auto;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-2 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-2 {background-color:#eeeeee;}.fusion-widget-area-2 {padding:0px 0px 0px 0px;}.fusion-widget-area-2 .widget h4 {color:#333333;}.fusion-widget-area-2 .widget .heading h4 {color:#333333;}.fusion-widget-area-2 .widget h4 {font-size:16px;}.fusion-widget-area-2 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-13\" class=\"widget widget_text\">\t\t\t<div class=\"textwidget\"><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:-10px;margin-bottom:40px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#960d1d;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div>\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa fa-check circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-1:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/prijava-seminara-radionica\/\">Booking a training<\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa fa-share-square-o circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-2{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-2:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/o-nama\/shop2\/\">Web shop<\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa fa-graduation-cap circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-3{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-3:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/seminari-tecajevi-edukacija-katalog\/\">Education Catalogue &amp; Prices <\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-4 fb-icon-element fontawesome-icon fa fa-university circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-4{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-4:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/\">Knowledge base<\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-5 fb-icon-element fontawesome-icon fa fa-signal circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-5{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-5:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/savjetovanje\/\">Consulting <\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-6 fb-icon-element fontawesome-icon fa fa-location-arrow circle-yes\" style=\"font-size:30.8px;line-height:59.6px;height:61.6px;width:61.6px;border-width:1px;border-radius:50% 50% 50% 50%;\"><\/i><\/div><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-6{ color: #686868; background-color: #eeeeee; border-color: #686868;}i.fb-icon-element.fontawesome-icon.fb-icon-element-6:hover { color: #686868; background-color: #eeeeee; border-color: #686868;}<\/style><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><a href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\">Contact us!<\/a><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:0px;margin-bottom:-45px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#960d1d;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-3 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-3 {padding:0px 0px 0px 0px;}.fusion-widget-area-3 .widget h4 {color:#333333;}.fusion-widget-area-3 .widget .heading h4 {color:#333333;}.fusion-widget-area-3 .widget h4 {font-size:16px;}.fusion-widget-area-3 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-6\" class=\"widget widget_text\">\t\t\t<div class=\"textwidget\"><h3 style=\"text-align: center;\">We speak: croatian, english and german.<\/h3>\r\n\r\n<h3 style=\"text-align: center;\">For all additional information, contact us at<\/h3>\r\n\r\n<h3 style=\"text-align: center;\">E-mail: <a href=\"mailto:\/\/info@itsm.hr\" target=\"_blank\">info@itsm.hr<\/a>.<\/h3><\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns fusion-no-small-visibility\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-4 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-4 {padding:0px 0px 0px 0px;}.fusion-widget-area-4 .widget h4 {color:#333333;}.fusion-widget-area-4 .widget .heading h4 {color:#333333;}.fusion-widget-area-4 .widget h4 {font-size:16px;}.fusion-widget-area-4 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-10\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">Our KNOWLEDGE BASE!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona\">\r\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/\">Visit our knowledge base!<\/a><\/h3>\r\n<p style=\"text-align: center;\">(posters, exam questions, infographics, PPTs, templates, checklists,...)<\/p>\r\n\r\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/itil-baza-znanja\/\">ITIL<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/cobit-5-baza-znanja\/\">Cobit<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/information-security-iso-27001-baza-znanja\/\">Information Security<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/scrum-agile-baza-znanja\/\">SCRUM \/ AGILE<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/pmp-pmi-project-manegement\/\">PMP\/PMI<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/prince-2-baza-znanja\/\">PRINCE2<\/a><\/p>\r\n<p style=\"text-align: center;\">Some of the items that can be found in our knowledge base\u00a0...<\/p>\r\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.isaca.org\/COBIT\/Documents\/COBIT5-Laminate.pdf\" target=\"_blank\" rel=\"nofollow\">COBIT 5 Key diagrams<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/COBIT5-Tool-Kit.zip\">COBIT 5 Tool-Kit\u00a0<\/a><\/br><a href=\"http:\/\/theagileschool.blogspot.de\/2012\/04\/scrumagainststupidity.html\" target=\"_blank\" rel=\"nofollow\">SCRUM Poster (3 Pigglets)<\/a><\/br><a href=\"http:\/\/mm1.com\/fileadmin\/content\/Media_und_Poster\/mm1_Scrum_Poster_A3.pdf\" target=\"_blank\" rel=\"nofollow\">SCRUM Poster<\/a><\/br><a href=\"http:\/\/labs.openviewpartners.com\/files\/2013\/05\/Scrum-Sprint_sized.jpg\" target=\"_blank\" rel=\"nofollow\">SCRUM Sprint Poster<\/a><\/br><a href=\"http:\/\/www.scrumstudy.com\/SBOK\/SCRUMstudy-SBOK-Guide-2013.pdf\" target=\"_blank\" rel=\"nofollow\">SCRUM SBOK Guide, 2013<\/a><\/br><a href=\"https:\/\/www.youtube.com\/watch?v=4U-Bp8eZgpk\" target=\"_blank\" rel=\"nofollow\">PRINCE2 Foundation Pre-course<\/a>\r\n<\/p>\r\n<\/div>\r\n<\/div>\n\t\t<\/div><div id=\"custom_html-33\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7-1 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first float fusion-no-small-visibility\" style=\"width:25%;width:calc(25% - ( ( 0 ) * 0.25 ) );margin-right: 0px;margin-top:0px;margin-bottom:0px;\" id=\"floater\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ededed;border:1px solid rgba(51,51,51,0.22);box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"346\" height=\"118\" title=\"msp-prod-logo2\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2.jpg\" alt class=\"img-responsive wp-image-8532\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2-200x68.jpg 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2.jpg 346w\" sizes=\"(max-width: 800px) 100vw, 346px\" \/><\/span><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>479.00<\/bdi><\/span><a href=\"?add-to-cart=8537\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"8537\" data-product_sku=\"pm001\" aria-label=\"Add &ldquo;MSP\u00ae Foundation&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"width:48%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-5 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-5 {padding:0px 0px 0px 0px;}.fusion-widget-area-5 .widget h4 {color:#333333;}.fusion-widget-area-5 .widget .heading h4 {color:#333333;}.fusion-widget-area-5 .widget h4 {font-size:16px;}.fusion-widget-area-5 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-9\" class=\"widget widget_text\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"heading\"><h4 class=\"widget-title\">Our E-LEARNING offer!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona druga\">\r\n<p style=\"text-align: center;\">COBIT 5 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/cobit-5-edukacija-i-certifikacija\/\" target=\"_blank\">COBIT 5 Foundation<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">TOGAF 9 (e-learning):<\/br> <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-getting-started-e-learning\/\">Getting started with TOGAF 9.1 <\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-foundation-level-1-e-learning\/\">TOGAF 9 Foundation<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certified-level-2\/\">TOGAF 9 Certified <\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certified-level-1-2\/\">TOGAF 9 Certified <\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certification-level-1-2-implementation-suite\/\">TOGAF 9 Certified and Implementation Suite<\/a> <\/p>\r\n\r\n<p style=\"text-align: center;\">IT4IT  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/it4it-e-learning-certification\/\">IT4IT Foundation<\/a><\/p>\r\n\r\n\r\n<p style=\"text-align: center;\">Archimate 2.1 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/archimate-e-learning-certification\/\">Archimate Certified<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">BPMN 2.0  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/bpmn-2-0-edukacija\/\">BPMN 2.0 Foundation<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">LEAN (e-learning):<\/br> <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/lean-foundation\/\">Lean Foundation and Management Overview (Level 1)<\/a> *\r\n <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/lean-master-e-learning\/\">Lean Master Belt Practitioner (Level 1 and 2)<\/a> \r\n<\/p>\r\n\r\n<p style=\"text-align: center;\">SIX SIGMA  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/\">Six Sigma Foundation Green Belt<\/a> *\r\n\r\n <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/six-sigma-master-advanced-green-belt\/\">Six Sigma Advanced <\/a> <\/p>\r\n\r\n\r\n\r\n\r\n<p style=\"text-align: center;\">PRINCE 2 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/prince-2-foundation\/\" target=\"_blank\">PRINCE 2 Foundation<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/prince-2-practitioner\/\" target=\"_blank\">PRINCE 2 Practitioner<\/a><\/p>\r\n<p style=\"text-align: center;\">SCRUM\/AGILE (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-sdc-scrum-developer-certified\/\" target=\"_blank\">Scrum Developer Certified (SDC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-smc-scrum-master-certified\/\" target=\"_blank\">Scrum Master Certified (SMC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-spoc\/\" target=\"_blank\">Scrum Product Owner Certified (SPOC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/agile-expert-certified-aec-scrum\/\" target=\"_blank\">Agile Expert Certified (AEC)<\/a><\/p>\r\n\r\n\r\n<p style=\"text-align: center;\">Information security (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cisa\/\" target=\"_blank\">ISACA Certified Information Security Auditor (CISA)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cism\/\" target=\"_blank\">ISACA Certified Information Security Manager (CISM))<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-sscp\/\" target=\"_blank\">Systems Security Certified Profesional (SSCP)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cissp\/\" target=\"_blank\">Certified Information Systems Security Professional (CISSP)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/ECC-CEHv8.pdf\" target=\"_blank\">Ethical Hacker v8<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CHFIv4.pdf\" target=\"_blank\">Computer Hacking Forensic Investigator<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/EC-ECSA-LPT.pdf\" target=\"_blank\">Security Analyst\/Licensed Penetration Tester<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/EC-ENSA-v.4.pdf\" target=\"_blank\">Network Security Administrator (ENSA)<\/a> <\/p>\r\n\r\n<p style=\"text-align: center;\">RESILIA (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/resilia-foundation\/\" target=\"_blank\">RESILIA Foundation<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/resilia-practitioner\/ \" target=\"_blank\">RESILIA Practitioner<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">CompTIA (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIAAPlus-1.pdf\" target=\"_blank\">CompTIA A+ <\/a>* <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Linux.pdf\" target=\"_blank\">CompTIA Linux<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Network.pdf\" target=\"_blank\">CompTIA Network<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Security.pdf\" target=\"_blank\">CompTIA Security<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">PMP \/ PMI (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMP2013.pdf\" target=\"_blank\">PMP Certification Training<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Intro-to-Project-Management-PM101.pdf\" target=\"_blank\">PMI Introduction<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Executive-Strategy-Management-ESM01.pdf\" target=\"_blank\">PMI Executive Strategy and Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Quality-Management-PQM01.pdf\" target=\"_blank\">PMI Quality Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Risk-Management-RSK01.pdf\" target=\"_blank\">PMI Risk Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Schedule-Cost-Control-SCHCC.pdf\" target=\"_blank\">PMI Schedule and Cost Control<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Scope-Requirements-REQ02.pdf\" target=\"_blank\">PMI Scope and Requirements<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Managing-Project-Teams.pdf\" target=\"_blank\">PMI Managing Project Teams<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Strategic-Planning-Skills.pdf\" target=\"_blank\">PMI Strategic Planning<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-For-Non-Project-Managers.pdf\" target=\"_blank\">PMI Project Management Skills for Non-project Managers<\/a><\/p>\r\n<p style=\"text-align: center;\">ITIL (e-learning):<\/br>\r\nITIL 4 FOUNDATION: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation-e-learning\/\" target=\"_blank\">ITIL 4 Foundation<\/a><\/br>\r\nITIL v3 FOUNDATION: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/itil-foundation-e-learning\/\" target=\"_blank\">ITIL v3 Foundation<\/a><\/br>\r\nITIL v3 INTERMEDIATE - Lifecycle:<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-strategy-e-learning\/\" target=\"_blank\">Lifecycle - Service Strategy (SS)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-design-e-learning\/\" target=\"_blank\">Lifecycle - Service Design (SD)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-transition-e-learning\/\" target=\"_blank\">Lifecycle - Service Transition (ST) <\/a>* <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-operation-e-learning\/\" target=\"_blank\">Lifecycle - Service Operation (SO)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-continual-service-improvement-e-learning\/\" target=\"_blank\">Lifecycle - Continual Service Improvement (CSI)<\/a><\/br>\r\nITIL v3 INTERMEDIATE - Capability:<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-operational-support-analysis\/\" target=\"_blank\">Capability - Operational Support and Analysis (OSA)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-release-control-validation-e-learning\/\" target=\"_blank\">Capability - Release, Control and Validation (RCV)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-planning-protection-optimization-e-learning\/\" target=\"_blank\">Capability - Planning, Protection and Optimization (PPO)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-offerings-agreements-e-learning\/\" target=\"_blank\">Capability - Service Offerings and Agreements (SOA)<\/a><\/br>\r\nITIL v3 EXPERT: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-expert-itil-managing-across-lifecycle-e-learning\/\" target=\"_blank\">Managing Across the Lifecycle<\/a>\r\n<\/br>\r\nITIL v3 PRACTITIONER: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-practitioner-e-learning\/\" target=\"_blank\">ITIL Practitioner<\/a>\r\n<\/p>\r\n\r\n<\/div><\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_4 1_4 fusion-one-fourth\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-6 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-6 {padding:0px 0px 0px 0px;}.fusion-widget-area-6 .widget h4 {color:#333333;}.fusion-widget-area-6 .widget .heading h4 {color:#333333;}.fusion-widget-area-6 .widget h4 {font-size:16px;}.fusion-widget-area-6 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-8\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">HOT DOWNLOADS!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona\">\r\n<p><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3.0beta.pdf\" target=\"_blank\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-300x214.jpg\" alt=\"ITIL poster\" width=\"176\" height=\"133\" border=\"0\" \/><\/a><\/p>\r\n<p style=\"text-align: center;\">Poster! ITIL v3 Service Lifecycle model, ITS Partner - <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3.0beta.pdf\" target=\"_blank\">free download<\/a>!<\/p>\r\n<p><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/implementing-itsm.pdf\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/implementing-itil-detaljno-mali-220x161.jpg\" alt=\"\" width=\"174\" height=\"131\" border=\"0\" \/><\/a><\/p>\r\n<p style=\"text-align: center;\">Poster! Implementing IT Service Management, ITS Partner - <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/implementing-itsm.pdf\" target=\"_blank\">free download<\/a>!<\/p>\r\n<p style=\"text-align: center;\"><a href=\"http:\/\/cfnpeople.com\/\">ITIL poster, CFN people<\/a>\r\n<a href=\"http:\/\/blog.itil.org\/wp-content\/uploads\/2012\/08\/Glenfis-CSE-Implementation-v1.0.png\" target=\"_blank\" rel=\"nofollow\">CSE(Controlled Service Environment) Implementation roadmap - poster \u2013 Glenfis <\/a>)\r\n<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.examprepitilfoundation&amp;hl=en\" target=\"_blank\" rel=\"nofollow\">Android App - ITIL \u00ae v3 Foundation Exam Questions<\/a>\r\n<a href=\"https:\/\/itunes.apple.com\/us\/app\/itil-exam-prep-free\/id520096388?mt=8\" target=\"_blank\" rel=\"nofollow\">Apple App - ITIL \u00ae v3 Foundation Exam Questions<\/a><\/p>\r\n<\/div>\r\n<\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:30px;padding-bottom:0px;padding-left:30px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-6\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-8 { overflow:visible; }<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":227,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-444","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Balanced Scorecard (BSC) Knowledge base - Nissen ITSM &amp; ITS Partner<\/title>\n<meta name=\"description\" content=\"Balanced Scorecard (BSC)\u00a0metodologija, prakse i standardi vi\u0161e o\u00a0Balanced Scorecard (BSC)\u00a0te\u010dajevima,\u00a0edukacijama i\u00a0seminarima potra\u017eite na itsm.hr\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/balanced-scorecard-bsc-baza-znanja\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Balanced Scorecard (BSC) Knowledge base - Nissen ITSM &amp; 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