{"id":462,"date":"2016-02-05T10:56:24","date_gmt":"2016-02-05T10:56:24","guid":{"rendered":"http:\/\/www.itsm.hr\/english\/?page_id=462"},"modified":"2019-08-22T22:11:28","modified_gmt":"2019-08-22T22:11:28","slug":"efqm-european-foundation-for-quality-management-baza-znanja","status":"publish","type":"page","link":"https:\/\/www.itsm.hr\/english\/baza-znanja\/efqm-european-foundation-for-quality-management-baza-znanja\/","title":{"rendered":"EFQM (European Foundation for Quality Management) Baza znanja"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 slikeispod nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" alt=\"ITS Partner - Baza znanja - EFQM (European Foundation for Quality Management)\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/Bazaznanja10-EFQM-1.jpg\" class=\"img-responsive\"\/><\/span><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-1 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-1 {padding:0px 0px 0px 0px;}.fusion-widget-area-1 .widget h4 {color:#333333;}.fusion-widget-area-1 .widget .heading h4 {color:#333333;}.fusion-widget-area-1 .widget h4 {font-size:16px;}.fusion-widget-area-1 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-5\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">E-learning, certification&#8230;<\/h4><\/div>\t\t\t<div class=\"textwidget\"><span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/\">ITIL      <\/a>\r\n<\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/\">TOGAF     <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/it4it-e-learning-certification\/ \"> IT4IT<\/a><\/span><br>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/ \">SCRUM\/AGILE<\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/archimate-e-learning-certification\/\"> ARCHIMATE     <\/a><\/span><br>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/cobit-5-edukacija-i-certifikacija\/ \">COBIT 5<\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/bpmn-2-0-edukacija\/  \"> BPMN 2.0  <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/ \">INFORMATION SECURITY<\/a>\r\n<\/span> \r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/ \">RESILIA\r\n<\/a><\/span> \r\n\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/pmppmi-edukacija-i-certifikacija\/\">PMI   <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/pmppmi-edukacija-i-certifikacija\/\"> <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/ \">PRINCE 2\r\n<\/a><\/span><br>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/\">LEAN   <\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/\"><\/a><\/span>\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/\"> SIX SIGMA<\/a><\/span><br>\r\n\r\n\r\n<span class=\"desnimeni\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/comptia-edukacija-i-certifikacija-pojedinaca\/\"> CompTIA<\/a><\/span><br>\r\n\r\n<strong><span class=\"desnimeni\"><a https:\/\/www.itsm.hr\/english\/e-learning-seminari\/ \">More...<\/a><\/span><\/strong><\/div>\n\t\t<\/div><div id=\"custom_html-7\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-builder-row fusion-row\">\t\r\n\t\t<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:12px;line-height:20.4px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/\">About ITIL 3 &amp; ITIL 4<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-consulting\/\">ITIL Consulting<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/itil-baza-znanja\/\">ITIL Knowledge base<\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL 3<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:12px;line-height:20.4px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-3-poster-and-overview\/\">ITIL v3 Poster &amp; Overview<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-3-qualification-scheme\/\"><span style=\"color: #ffffff;\">ITIL v3 Qualification Scheme<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-v3-e-learning\/\"><span style=\"color: #ffffff;\">ITIL v3  E-learning<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-v3-classroom-training\/\"><span style=\"color: #ffffff;\">ITIL v3 Classroom Training<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL 4<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-3\" style=\"font-size:12px;line-height:20.4px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil4-overview-itil-4-poster\/\">ITIL 4 Poster &amp; Overview<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-qualification-scheme\/\"><span style=\"color: #ffffff;\">ITIL 4 Qualification Scheme<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation-e-learning\/\">ITIL 4  E-learning<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#9e9e9e;font-size:10.56px;height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation\/\"><span style=\"color: #ffffff;\">ITIL 4 Classroom Training<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"width:100%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:50px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\">EFQM (European Foundation for Quality Management)<\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><h2>Prona\u0111ite mno\u0161tvo korisnih linkova i savjeta iz podru\u010dja European Foundation for Quality Management-a<\/h2>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"width:48%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\">Korisni linkovi<\/h3><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><ul class=\"fusion-checklist fusion-checklist-4\" style=\"font-size:13px;line-height:22.1px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:22.1px;width:22.1px;margin-right:9.1px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa fa-link\" style=\"color:#333333;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:31.2px;color:#020202;\">Slu\u017ebena stranica EFQM-a: <a href=\"http:\/\/www.efqm.org\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">http:\/\/www.efqm.org\/<\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"width:48%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:30px;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:60px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:13.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><script async defer src=\"\/\/assets.pinterest.com\/js\/pinit.js\"><\/script><a data-pin-do=\"embedBoard\" data-pin-board-width=\"600\" data-pin-scale-height=\"400\" data-pin-scale-width=\"190\" href=\"https:\/\/www.pinterest.com\/ivananissen\/itil\/\"><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"width:13.3333%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:0px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#960d1d;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\">EFQM Model<\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p>Va\u017ean korak za pobolj\u0161anje kvalitete u Europi, bilo je stvaranje EFQM modela. EFQM model nastao je kao rezultat analize uspje\u0161nih europskih organizacija s ciljem odra\u017eavanje osnovnih principa njihove izvrsnosti. EFQM sadr\u017eava u sebi osnovne principe TQM-a (Total<br \/>\nQuality Managementa) te koncepte primjenjive bez obzira na specifi\u010dnosti posla kojim se organizacija bavi. EFQM je s vremenom postao najkori\u0161teniji i najpoznatiji model u Europi i podr\u017eava European Quality Award.<\/p>\n<p>EFQM model izvrsnosti predstavljen je 1992. godine, a sastoji se od devet aspekata od kojih pet osposobljava tvrtku za postizanje izvrsnih rezultata, a \u010detiri ukazuju na postignute rezultate:<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" alt=\"EFQM Model\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/EFQM-1.jpg\" class=\"img-responsive\"\/><\/span><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-6\"><p>Model se temelji na sljede\u0107oj pretpostavci:<\/p>\n<p><em>Izvrsni rezultati u djelovanju organizacije, odnosu prema korisnicima, zaposlenicima i dru\u0161tvu posti\u017eu se izvrsnim vodstvom koje definira politiku i strategiju, a koju osiguravaju resursi i procesi te provode zaposlenici i partneri.<\/em><\/p>\n<p>Izvrsnost je definirana kao natprosje\u010dna vje\u0161tina vo\u0111enja organizacije i postizanja rezultata. Istinski izvrsne organizacije su one koje te\u017ee zadovoljavanju svojih vlasnika onime \u0161to posti\u017eu, na\u010dinom na koji to posti\u017eu, kao i onime \u0161to mogu dosti\u0107i te sigurno\u0161\u0107u da \u0107e dobiveni rezultati biti podr\u017eani i u budu\u0107nosti.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #686868;background-position: left top;background-repeat: no-repeat;padding-top:60px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-one-half\" style=\"width:48%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-flip-boxes flip-boxes row fusion-columns-1 flip-effect-classic flipboxposter\" id=\"specijalka3\"><div class=\"fusion-flip-box-wrapper fusion-column col-lg-12 col-md-12 col-sm-12\"><div class=\"fusion-flip-box flip-right\" tabindex=\"0\"><div class=\"flip-box-inner-wrapper\"><div class=\"flip-box-front\" style=\"background-color:#f6f6f6;border-color:rgba(255,255,255,0);border-radius:4px;border-style:solid;border-width:1px;color:#747474;transition-duration:0.4s;\"><div class=\"flip-box-front-inner\"><\/div><\/div><div class=\"flip-box-back\" style=\"background-color:#ffffff;border-color:rgba(255,255,255,0);border-radius:4px;border-style:solid;border-width:1px;color:#ffffff;transition-duration:0.4s;\"><div class=\"flip-box-back-inner\"><h3 class=\"flip-box-heading-back\" style=\"color:#960d1d;\">Primjena EFQM modela na podru\u010dje Service Supporta<\/h3>\n<h3 style=\"text-align: center;\">Poster! Service Desk Institute Standardi i Certifikacijska Shema (NOVO!) &#8211; <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/sdi-poster.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">free download!<\/a><\/h3>\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.itsm.hr\/brosure\/sdi-poster.pdf\"><br \/>\n<\/a><a href=\"https:\/\/www.itsm.hr\/itil-itsm-metodologija\/metodologija-sdi.php\">vi\u0161e informacija o SDI modelu<\/a><\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last\" style=\"width:22%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:60px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\">EFQM Organizacija<\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-7\"><p>Va\u017ean korak za pobolj\u0161anje kvalitete u Europi, bilo je stvaranje EFQM modela. EFQM model nastao je kao rezultat analize uspje\u0161nih europskih organizacija s ciljem odra\u017eavanje osnovnih principa njihove izvrsnosti. EFQM sadr\u017eava u sebi osnovne principe TQM-a (Total<br \/>\nQuality Managementa) te koncepte primjenjive bez obzira na specifi\u010dnosti posla kojim se organizacija bavi. EFQM je s vremenom postao najkori\u0161teniji i najpoznatiji model u Europi i podr\u017eava European Quality Award.<\/p>\n<p>EFQM model izvrsnosti predstavljen je 1992. godine, a sastoji se od devet aspekata od kojih pet osposobljava tvrtku za postizanje izvrsnih rezultata, a \u010detiri ukazuju na postignute rezultate:<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:0px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#960d1d;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:auto;margin-bottom:auto;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><p style=\"text-align: left;\">Jezici koje govorimo su: <strong>hrvatski<\/strong>, <strong>engleski<\/strong> i <strong>njema\u010dki<\/strong>.<\/p><\/h3><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\">Za daljnje informacije, kontaktirajte nas direktno.<\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #686868;background-position: left top;background-repeat: no-repeat;padding-top:60px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:auto;margin-bottom:auto;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\">E-mail: <a style=\"color: #ffffff;\" href=\"mailto:info@itsm.hr\">info@itsm.hr<\/a>.<\/span><\/p><\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box 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class=\"fusion-widget-area fusion-widget-area-2 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-2 {padding:0px 0px 0px 0px;}.fusion-widget-area-2 .widget h4 {color:#333333;}.fusion-widget-area-2 .widget .heading h4 {color:#333333;}.fusion-widget-area-2 .widget h4 {font-size:16px;}.fusion-widget-area-2 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-10\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">Our KNOWLEDGE BASE!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona\">\r\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/\">Visit our knowledge base!<\/a><\/h3>\r\n<p style=\"text-align: center;\">(posters, exam questions, infographics, PPTs, templates, checklists,...)<\/p>\r\n\r\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/itil-baza-znanja\/\">ITIL<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/cobit-5-baza-znanja\/\">Cobit<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/information-security-iso-27001-baza-znanja\/\">Information Security<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/scrum-agile-baza-znanja\/\">SCRUM \/ AGILE<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/pmp-pmi-project-manegement\/\">PMP\/PMI<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/prince-2-baza-znanja\/\">PRINCE2<\/a><\/p>\r\n<p style=\"text-align: center;\">Some of the items that can be found in our knowledge base\u00a0...<\/p>\r\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.isaca.org\/COBIT\/Documents\/COBIT5-Laminate.pdf\" target=\"_blank\" rel=\"nofollow\">COBIT 5 Key diagrams<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/COBIT5-Tool-Kit.zip\">COBIT 5 Tool-Kit\u00a0<\/a><\/br><a 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hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first float fusion-no-small-visibility\" style=\"width:25%;width:calc(25% - ( ( 0 ) * 0.25 ) );margin-right: 0px;margin-top:0px;margin-bottom:0px;\" id=\"floater\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ededed;border:1px solid rgba(51,51,51,0.22);box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"346\" height=\"118\" title=\"msp-prod-logo2\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2.jpg\" alt class=\"img-responsive wp-image-8532\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2-200x68.jpg 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2.jpg 346w\" sizes=\"(max-width: 800px) 100vw, 346px\" \/><\/span><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>479.00<\/bdi><\/span><a href=\"?add-to-cart=8537\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"8537\" data-product_sku=\"pm001\" aria-label=\"Add &ldquo;MSP\u00ae Foundation&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"width:48%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-3 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-3 {padding:0px 0px 0px 0px;}.fusion-widget-area-3 .widget h4 {color:#333333;}.fusion-widget-area-3 .widget .heading h4 {color:#333333;}.fusion-widget-area-3 .widget h4 {font-size:16px;}.fusion-widget-area-3 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-9\" class=\"widget widget_text\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"heading\"><h4 class=\"widget-title\">Our E-LEARNING offer!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona druga\">\r\n<p style=\"text-align: center;\">COBIT 5 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/cobit-5-edukacija-i-certifikacija\/\" target=\"_blank\">COBIT 5 Foundation<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">TOGAF 9 (e-learning):<\/br> <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-getting-started-e-learning\/\">Getting started with TOGAF 9.1 <\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-foundation-level-1-e-learning\/\">TOGAF 9 Foundation<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certified-level-2\/\">TOGAF 9 Certified <\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certified-level-1-2\/\">TOGAF 9 Certified <\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certification-level-1-2-implementation-suite\/\">TOGAF 9 Certified and Implementation Suite<\/a> <\/p>\r\n\r\n<p style=\"text-align: center;\">IT4IT  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/it4it-e-learning-certification\/\">IT4IT Foundation<\/a><\/p>\r\n\r\n\r\n<p style=\"text-align: center;\">Archimate 2.1 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/archimate-e-learning-certification\/\">Archimate Certified<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">BPMN 2.0  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/bpmn-2-0-edukacija\/\">BPMN 2.0 Foundation<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">LEAN (e-learning):<\/br> <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/lean-foundation\/\">Lean Foundation and Management Overview (Level 1)<\/a> *\r\n <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/lean-master-e-learning\/\">Lean Master Belt Practitioner (Level 1 and 2)<\/a> \r\n<\/p>\r\n\r\n<p style=\"text-align: center;\">SIX SIGMA  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/\">Six Sigma Foundation Green Belt<\/a> *\r\n\r\n <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/six-sigma-master-advanced-green-belt\/\">Six Sigma Advanced <\/a> <\/p>\r\n\r\n\r\n\r\n\r\n<p style=\"text-align: center;\">PRINCE 2 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/prince-2-foundation\/\" target=\"_blank\">PRINCE 2 Foundation<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/prince-2-practitioner\/\" target=\"_blank\">PRINCE 2 Practitioner<\/a><\/p>\r\n<p style=\"text-align: center;\">SCRUM\/AGILE (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-sdc-scrum-developer-certified\/\" target=\"_blank\">Scrum Developer Certified (SDC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-smc-scrum-master-certified\/\" target=\"_blank\">Scrum Master Certified (SMC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-spoc\/\" target=\"_blank\">Scrum Product Owner Certified (SPOC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/agile-expert-certified-aec-scrum\/\" target=\"_blank\">Agile Expert Certified (AEC)<\/a><\/p>\r\n\r\n\r\n<p style=\"text-align: center;\">Information security (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cisa\/\" target=\"_blank\">ISACA Certified Information Security Auditor (CISA)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cism\/\" target=\"_blank\">ISACA Certified Information Security Manager (CISM))<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-sscp\/\" target=\"_blank\">Systems Security Certified Profesional (SSCP)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cissp\/\" target=\"_blank\">Certified Information Systems Security Professional (CISSP)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/ECC-CEHv8.pdf\" target=\"_blank\">Ethical Hacker v8<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CHFIv4.pdf\" target=\"_blank\">Computer Hacking Forensic Investigator<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/EC-ECSA-LPT.pdf\" target=\"_blank\">Security Analyst\/Licensed Penetration Tester<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/EC-ENSA-v.4.pdf\" target=\"_blank\">Network Security Administrator (ENSA)<\/a> <\/p>\r\n\r\n<p style=\"text-align: center;\">RESILIA (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/resilia-foundation\/\" target=\"_blank\">RESILIA Foundation<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/resilia-practitioner\/ \" target=\"_blank\">RESILIA Practitioner<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">CompTIA (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIAAPlus-1.pdf\" target=\"_blank\">CompTIA A+ <\/a>* <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Linux.pdf\" target=\"_blank\">CompTIA Linux<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Network.pdf\" target=\"_blank\">CompTIA Network<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Security.pdf\" target=\"_blank\">CompTIA Security<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">PMP \/ PMI (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMP2013.pdf\" target=\"_blank\">PMP Certification Training<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Intro-to-Project-Management-PM101.pdf\" target=\"_blank\">PMI Introduction<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Executive-Strategy-Management-ESM01.pdf\" target=\"_blank\">PMI Executive Strategy and Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Quality-Management-PQM01.pdf\" target=\"_blank\">PMI Quality Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Risk-Management-RSK01.pdf\" target=\"_blank\">PMI Risk Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Schedule-Cost-Control-SCHCC.pdf\" target=\"_blank\">PMI Schedule and Cost Control<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Scope-Requirements-REQ02.pdf\" target=\"_blank\">PMI Scope and Requirements<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Managing-Project-Teams.pdf\" target=\"_blank\">PMI Managing Project Teams<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Strategic-Planning-Skills.pdf\" target=\"_blank\">PMI Strategic Planning<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-For-Non-Project-Managers.pdf\" target=\"_blank\">PMI Project Management Skills for Non-project Managers<\/a><\/p>\r\n<p style=\"text-align: center;\">ITIL (e-learning):<\/br>\r\nITIL 4 FOUNDATION: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation-e-learning\/\" target=\"_blank\">ITIL 4 Foundation<\/a><\/br>\r\nITIL v3 FOUNDATION: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/itil-foundation-e-learning\/\" target=\"_blank\">ITIL v3 Foundation<\/a><\/br>\r\nITIL v3 INTERMEDIATE - Lifecycle:<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-strategy-e-learning\/\" target=\"_blank\">Lifecycle - Service Strategy (SS)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-design-e-learning\/\" target=\"_blank\">Lifecycle - Service Design (SD)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-transition-e-learning\/\" target=\"_blank\">Lifecycle - Service Transition (ST) <\/a>* <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-operation-e-learning\/\" target=\"_blank\">Lifecycle - Service Operation (SO)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-continual-service-improvement-e-learning\/\" target=\"_blank\">Lifecycle - Continual Service Improvement (CSI)<\/a><\/br>\r\nITIL v3 INTERMEDIATE - Capability:<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-operational-support-analysis\/\" target=\"_blank\">Capability - Operational Support and Analysis (OSA)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-release-control-validation-e-learning\/\" target=\"_blank\">Capability - Release, Control and Validation (RCV)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-planning-protection-optimization-e-learning\/\" target=\"_blank\">Capability - Planning, Protection and Optimization (PPO)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-offerings-agreements-e-learning\/\" target=\"_blank\">Capability - Service Offerings and Agreements (SOA)<\/a><\/br>\r\nITIL v3 EXPERT: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-expert-itil-managing-across-lifecycle-e-learning\/\" target=\"_blank\">Managing Across the Lifecycle<\/a>\r\n<\/br>\r\nITIL v3 PRACTITIONER: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-practitioner-e-learning\/\" target=\"_blank\">ITIL Practitioner<\/a>\r\n<\/p>\r\n\r\n<\/div><\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_4 1_4 fusion-one-fourth\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-4 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-4 {padding:0px 0px 0px 0px;}.fusion-widget-area-4 .widget h4 {color:#333333;}.fusion-widget-area-4 .widget .heading h4 {color:#333333;}.fusion-widget-area-4 .widget h4 {font-size:16px;}.fusion-widget-area-4 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-8\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">HOT DOWNLOADS!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona\">\r\n<p><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3.0beta.pdf\" target=\"_blank\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-300x214.jpg\" alt=\"ITIL poster\" width=\"176\" height=\"133\" border=\"0\" \/><\/a><\/p>\r\n<p style=\"text-align: center;\">Poster! ITIL v3 Service Lifecycle model, ITS Partner - <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3.0beta.pdf\" target=\"_blank\">free download<\/a>!<\/p>\r\n<p><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/implementing-itsm.pdf\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/implementing-itil-detaljno-mali-220x161.jpg\" alt=\"\" width=\"174\" height=\"131\" border=\"0\" \/><\/a><\/p>\r\n<p style=\"text-align: center;\">Poster! Implementing IT Service Management, ITS Partner - <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/implementing-itsm.pdf\" target=\"_blank\">free download<\/a>!<\/p>\r\n<p style=\"text-align: center;\"><a href=\"http:\/\/cfnpeople.com\/\">ITIL poster, CFN people<\/a>\r\n<a href=\"http:\/\/blog.itil.org\/wp-content\/uploads\/2012\/08\/Glenfis-CSE-Implementation-v1.0.png\" target=\"_blank\" rel=\"nofollow\">CSE(Controlled Service Environment) Implementation roadmap - poster \u2013 Glenfis <\/a>)\r\n<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.examprepitilfoundation&amp;hl=en\" target=\"_blank\" rel=\"nofollow\">Android App - ITIL \u00ae v3 Foundation Exam Questions<\/a>\r\n<a href=\"https:\/\/itunes.apple.com\/us\/app\/itil-exam-prep-free\/id520096388?mt=8\" target=\"_blank\" rel=\"nofollow\">Apple App - ITIL \u00ae v3 Foundation Exam Questions<\/a><\/p>\r\n<\/div>\r\n<\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":227,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-462","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>EFQM (European Foundation for Quality Management) Baza znanja - Nissen ITSM &amp; 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