{"id":7245,"date":"2019-06-13T16:23:05","date_gmt":"2019-06-13T16:23:05","guid":{"rendered":"http:\/\/www.itsm.hr\/english\/?page_id=7245"},"modified":"2023-05-18T17:15:44","modified_gmt":"2023-05-18T17:15:44","slug":"itil-4-foundation-e-learning","status":"publish","type":"page","link":"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-foundation-e-learning\/","title":{"rendered":"ITIL 4 Foundation E-learning"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/amusement-2456905_19201.jpg&quot;);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:800px) {.fusion-title.fusion-title-1{margin-top:0px!important;margin-bottom:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\"><h1 style=\"text-align: right;\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Foundation Certification<br \/>\nE-Learning <\/span><\/h1>\n<h2 style=\"text-align: right;\"><span style=\"color: #ffffff;\">6 months e-learning + exam voucher<\/span><\/h2>\n<h1 style=\"text-align: right;\"><span style=\"color: #ffffff;\"> \u20ac649 + VAT<\/span><\/h1><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 1px 1px 1px 1px;border-color:#ffffff;border-style:solid;padding: 15px 15px 15px 15px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p><span style=\"color: #ffffff;\">\u201cStories never really end&#8230;even if the books like to pretend they do. Stories always go on. They don&#8217;t end on the last page, any more than they begin on the first page.\u201d <\/span><br \/>\n<span style=\"color: #ffffff;\">\u2015 <span class=\"authorOrTitle\"> Cornelia Funke<\/span><\/span><span id=\"quote_book_link_28195\"> <\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 0;border-color:#ffffff;border-style:solid;padding: 10px 10px 10px 10px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-widget-area fusion-widget-area-1 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-1 {padding:0px 0px 0px 0px;}.fusion-widget-area-1 .widget h4 {color:#333333;}.fusion-widget-area-1 .widget .heading h4 {color:#333333;}.fusion-widget-area-1 .widget h4 {font-size:16px;}.fusion-widget-area-1 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-18\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; 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margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-2{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-2 .fusion-button-text,.fusion-body .fusion-button.button-2 i,.fusion-body .fusion-button.button-2:hover .fusion-button-text,.fusion-body .fusion-button.button-2:hover i,.fusion-body .fusion-button.button-2:focus .fusion-button-text,.fusion-body .fusion-button.button-2:focus i,.fusion-body .fusion-button.button-2:active .fusion-button-text,.fusion-body .fusion-button.button-2:active i{color:#ffffff;}.fusion-body .fusion-button.button-2:hover,.fusion-body .fusion-button.button-2:active,.fusion-body .fusion-button.button-2:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/\"><span class=\"fusion-button-text\">HOME PAGE - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-3{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-3 .fusion-button-text,.fusion-body .fusion-button.button-3 i,.fusion-body .fusion-button.button-3:hover .fusion-button-text,.fusion-body .fusion-button.button-3:hover i,.fusion-body .fusion-button.button-3:focus .fusion-button-text,.fusion-body .fusion-button.button-3:focus i,.fusion-body .fusion-button.button-3:active .fusion-button-text,.fusion-body .fusion-button.button-3:active i{color:#ffffff;}.fusion-body .fusion-button.button-3:hover,.fusion-body .fusion-button.button-3:active,.fusion-body .fusion-button.button-3:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-3 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"http:\/\/www.itsm.hr\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-4{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-4 .fusion-button-text,.fusion-body .fusion-button.button-4 i,.fusion-body .fusion-button.button-4:hover .fusion-button-text,.fusion-body .fusion-button.button-4:hover i,.fusion-body .fusion-button.button-4:focus .fusion-button-text,.fusion-body .fusion-button.button-4:focus i,.fusion-body .fusion-button.button-4:active .fusion-button-text,.fusion-body .fusion-button.button-4:active i{color:#ffffff;}.fusion-body .fusion-button.button-4:hover,.fusion-body .fusion-button.button-4:active,.fusion-body .fusion-button.button-4:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-4 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n\r\n\r\n<\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-first float fusion-no-small-visibility\" style=\"width:20%;width:calc(20% - ( ( 0 ) * 0.2 ) );margin-right: 0px;margin-top:0px;margin-bottom:0px;\" id=\"floater\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ededed;border-width: 1px 1px 1px 1px;border-color:rgba(51,51,51,0.22);border-style:solid;box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"420\" height=\"242\" title=\"itil-4-foundation\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/08\/itil-4-foundation.png\" alt class=\"img-responsive wp-image-9189\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/08\/itil-4-foundation-200x115.png 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/08\/itil-4-foundation-400x230.png 400w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/08\/itil-4-foundation.png 420w\" sizes=\"(max-width: 800px) 100vw, 200px\" \/><\/span><\/div><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>479.00<\/bdi><\/span><a href=\"?add-to-cart=9188\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"9188\" data-product_sku=\"ITIL001\" aria-label=\"Add &ldquo;ITIL\u00ae 4 Foundation Certification&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last float fusion-no-medium-visibility fusion-no-large-visibility\" style=\"margin-top:0px;margin-bottom:0px;\" id=\"floatermob\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 0;border-color:rgba(51,51,51,0.22);border-style:solid;box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>479.00<\/bdi><\/span><a href=\"?add-to-cart=9188\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"9188\" data-product_sku=\"ITIL001\" aria-label=\"Add &ldquo;ITIL\u00ae 4 Foundation Certification&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first noprice\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><h1 style=\"text-align: center;\"><strong>ITIL 4 Foundation\u00a0 <\/strong><\/h1>\n<h2 style=\"text-align: center;\"><strong>E-learning + Web-based examination<br \/>\n<\/strong><\/h2>\n<\/div><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>479.00<\/bdi><\/span><a href=\"?add-to-cart=9188\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"9188\" data-product_sku=\"ITIL001\" aria-label=\"Add &ldquo;ITIL\u00ae 4 Foundation Certification&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#3a005e;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\" style=\"text-transform:none;\"><p><strong>Key information about this course:<\/strong><\/p>\n<p><strong>Price: 649\u20ac + VAT ( 6 month E-learning + Exam Voucher)<br \/>\n<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-4 fusion-text-split-columns fusion-text-columns-2\" style=\" -webkit-column-count:2; -webkit-column-gap:2em; -webkit-column-width:100px; -moz-column-count:2; -moz-column-gap:2em; -moz-column-width:100px; column-count:2; column-gap:2em; column-width:100px;\"><div class=\"product-benefits\">\n<ul id=\"benefits-right\">\n<li class=\"points\">14+ hours of course material included<\/li>\n<li class=\"points\">Accredited by Axelos &amp; PeopleCert<\/li>\n<li class=\"points\">Expert tutor support<\/li>\n<li>Quizzes and revision modules<\/li>\n<li class=\"points\">6 months access &#8211; start today!<\/li>\n<li class=\"points hide1024\">Practice Exams<\/li>\n<li class=\"points hide1024\">98% average first time pass rate<\/li>\n<li>FREE Exam voucher<\/li>\n<\/ul>\n<\/div>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#3a005e;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:50px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"420\" height=\"242\" title=\"itil-4-foundation\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/08\/itil-4-foundation.png\" alt class=\"img-responsive wp-image-9189\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/08\/itil-4-foundation-200x115.png 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/08\/itil-4-foundation-400x230.png 400w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/08\/itil-4-foundation.png 420w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:50px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p>This accredited ITIL 4 Foundation course offers an excellent introduction to the new framework and comes with a <b>FREE exam voucher<\/b>. Students will be able to demonstrate an understanding of ITIL 4, including new features like the ITIL Service Value System (SVS). Students who successfully pass the ITIL 4 Foundation exam will be prepared to move on to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules.<\/p>\n<p>This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world\u2019s most highly recognized ITSM standards. Students who have earned a certification in ITIL v3 Foundation or above can also take the course to transfer over to ITIL 4.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-tabs fusion-tabs-1 classic crni horizontal-tabs icon-position-left\"><style type=\"text\/css\">.fusion-tabs.fusion-tabs-1 .nav-tabs li a.tab-link{border-top-color:#333333;background-color:#333333;}.fusion-tabs.fusion-tabs-1 .nav-tabs{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{border-right-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li a:hover{background-color:#ffffff;border-top-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .tab-pane{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav,.fusion-tabs.fusion-tabs-1 .nav-tabs,.fusion-tabs.fusion-tabs-1 .tab-content .tab-pane{border-color:#ebeaea;}<\/style><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a86d4185a7ce3a9aff9\" aria-selected=\"true\" id=\"fusion-tab-introduction\" href=\"#tab-a86d4185a7ce3a9aff9\"><h4 class=\"fusion-tab-heading\">Introduction<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-7facfadf44b7587b60d\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-coursecontent\" href=\"#tab-7facfadf44b7587b60d\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file far\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course content<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-0b699498e10c562b220\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-introductoryvideo\" href=\"#tab-0b699498e10c562b220\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-youtube fab\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Introductory video<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a3fe3248af5f118210f\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-exam\" href=\"#tab-a3fe3248af5f118210f\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-graduation-cap fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Exam<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a86d4185a7ce3a9aff9\" aria-selected=\"true\" id=\"mobile-fusion-tab-introduction\" href=\"#tab-a86d4185a7ce3a9aff9\"><h4 class=\"fusion-tab-heading\">Introduction<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-introduction\" id=\"tab-a86d4185a7ce3a9aff9\">\n<h2 style=\"text-align: center;\"><strong>Students who take this course will get insight in&#8230;<\/strong><\/h2>\n<div class=\"panel\">\n<div class=\"inside-panel\">\n<ul id=\"productpage-list\">\n<li>An overview of the tools and methodologies, purpose and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System<\/li>\n<li>The key concepts and value of IT service management to IT service providers and their customers<\/li>\n<li>How the ITIL guiding principles can help organizations adopt and adapt service management<\/li>\n<li>The activities of the service value chain, and how they interconnect<\/li>\n<li>The purpose and key terms of 18 ITIL practices and the 7 essential practices<\/li>\n<li>How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization\u2019s size, structure or industry<\/li>\n<li>How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams<\/li>\n<li>Everything needed to pass the official ITIL 4 Foundation exam<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-7facfadf44b7587b60d\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-coursecontent\" href=\"#tab-7facfadf44b7587b60d\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file far\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course content<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-coursecontent\" id=\"tab-7facfadf44b7587b60d\">\n<h2>Course content:<\/h2>\n<style type=\"text\/css\">#accordion-7245-1 .fusion-panel:hover{ border-color: #e0dede } #accordion-7245-1 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-7245-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-7245-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-7245-1 .panel-title a{font-size:16px;line-height:1.5;letter-spacing:0px;color:#991524;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-7245-1 .toggle-content{font-size:13px;color:#020202;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-7245-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-7245-1 .panel-title a:not(.active):hover, #accordion-7245-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #9e9e9e;}.fusion-accordian  #accordion-7245-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-7245-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #9e9e9e!important;border-color: #9e9e9e!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-7245-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-7245-1 .panel-a693e4a831af59fa1 .panel-title a{}.fusion-accordian  #accordion-7245-1 .panel-a693e4a831af59fa1 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-a693e4a831af59fa1\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"a693e4a831af59fa1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7245-1\" data-target=\"#a693e4a831af59fa1\" href=\"#a693e4a831af59fa1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">An Introduction to the ITIL 4 Framework<\/span><\/a><\/h4><\/div><div id=\"a693e4a831af59fa1\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This introductory module gives a complete overview of the ITIL 4 Framework, the evolution of ITIL 4 and best practices, and an introduction to the ITIL 4 certification structure.<\/p>\n<p>The areas covered include:<\/p>\n<p>Introduction to ITIL 4<br \/>\nITIL 4 Evolution<br \/>\nITIL 4 Best Practices<br \/>\nITIL 4 Certification Scheme<br \/>\nITIL v3 and ITIL 4<br \/>\nPurpose of the ITIL Foundation Qualification<br \/>\nWho Benefits from the Course<br \/>\nCase Study<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7245-1 .panel-a857f6014bf13fc88 .panel-title a{}.fusion-accordian  #accordion-7245-1 .panel-a857f6014bf13fc88 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-a857f6014bf13fc88\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"a857f6014bf13fc88\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7245-1\" data-target=\"#a857f6014bf13fc88\" href=\"#a857f6014bf13fc88\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 1: The Key Concepts of Service Management<\/span><\/a><\/h4><\/div><div id=\"a857f6014bf13fc88\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module will introduce you to the key concepts and terminology of ITIL. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:<\/p>\n<p>The nature of value and value co-creation<br \/>\nOrganizations, service providers, service consumers and other stakeholders<br \/>\nProducts and services<br \/>\nService relationships<br \/>\nValue: outcomes, costs and risks<\/p>\n<p>You will then learn how they can be used to address real-world IT service management challenges.<\/p>\n<p>Chapter 1: Key Definitions<br \/>\nChapter 2: Creating Value with Services<br \/>\nChapter 3: Key Concepts of Service Relationships<br \/>\nQuiz &amp; Assignment<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7245-1 .panel-2cbfb68a0f5110066 .panel-title a{}.fusion-accordian  #accordion-7245-1 .panel-2cbfb68a0f5110066 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-2cbfb68a0f5110066\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"2cbfb68a0f5110066\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7245-1\" data-target=\"#2cbfb68a0f5110066\" href=\"#2cbfb68a0f5110066\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 2: The Guiding Principles<\/span><\/a><\/h4><\/div><div id=\"2cbfb68a0f5110066\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>\u2018Guiding principles\u2019 are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.<\/p>\n<p>ITIL\u2019s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt ITIL to suit their own circumstances.<\/p>\n<p>Many of ITIL 4\u2019s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate ITIL 4 into their current service management approach.<\/p>\n<p>These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, ITIL\u2019s guiding principles encourage and support organizations in pursuing continual improvement at all levels.<\/p>\n<p>The ITIL 4 Guiding Principles include:<\/p>\n<p>Focus on value<br \/>\nStart where you are<br \/>\nProgress iteratively with feedback<br \/>\nCollaborate and promote visibility<br \/>\nThink and work holistically<br \/>\nKeep it simple and practical<br \/>\nOptimize and automate<\/p>\n<p>This module will introduce you to ITIL\u2019s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7245-1 .panel-1e0df1674ff0871dd .panel-title a{}.fusion-accordian  #accordion-7245-1 .panel-1e0df1674ff0871dd .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-1e0df1674ff0871dd\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"1e0df1674ff0871dd\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7245-1\" data-target=\"#1e0df1674ff0871dd\" href=\"#1e0df1674ff0871dd\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 3: The Four Dimensions of Service Management<\/span><\/a><\/h4><\/div><div id=\"1e0df1674ff0871dd\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The four dimensions of service management offered by ITIL 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.<\/p>\n<p>They include:<\/p>\n<p>Organizations and people<br \/>\nInformation and technology<br \/>\nPartners and suppliers<br \/>\nValue streams and processes<\/p>\n<p>By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.<\/p>\n<p>This module will provide you with a clear understanding of the four dimensions of service management outlined in the ITIL 4 syllabus, and how they enable a holistic approach to ITSM.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7245-1 .panel-3a2ae0370be91cf5a .panel-title a{}.fusion-accordian  #accordion-7245-1 .panel-3a2ae0370be91cf5a .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-3a2ae0370be91cf5a\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"3a2ae0370be91cf5a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7245-1\" data-target=\"#3a2ae0370be91cf5a\" href=\"#3a2ae0370be91cf5a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 4: Service Value System (SVS)<\/span><\/a><\/h4><\/div><div id=\"3a2ae0370be91cf5a\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The ITIL 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization\u2019s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.<\/p>\n<p>The ITIL SVS includes:<\/p>\n<p>The guiding principles<br \/>\nGovernance<br \/>\nService value chain<br \/>\nPractices<br \/>\nContinual improvement<\/p>\n<p>In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7245-1 .panel-3b7448e97b0e7f38c .panel-title a{}.fusion-accordian  #accordion-7245-1 .panel-3b7448e97b0e7f38c .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-3b7448e97b0e7f38c\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"3b7448e97b0e7f38c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7245-1\" data-target=\"#3b7448e97b0e7f38c\" href=\"#3b7448e97b0e7f38c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 5: The Service Value Chain<\/span><\/a><\/h4><\/div><div id=\"3b7448e97b0e7f38c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The ITIL Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.<\/p>\n<p>This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by ITIL practices, creating a highly versatile tool for ITSM.<\/p>\n<p>This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7245-1 .panel-1ccaed97aa66f1a9b .panel-title a{}.fusion-accordian  #accordion-7245-1 .panel-1ccaed97aa66f1a9b .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-1ccaed97aa66f1a9b\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"1ccaed97aa66f1a9b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7245-1\" data-target=\"#1ccaed97aa66f1a9b\" href=\"#1ccaed97aa66f1a9b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 6: Practice: Purpose and Key Terms<\/span><\/a><\/h4><\/div><div id=\"1ccaed97aa66f1a9b\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module covers the 18 ITIL 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.<\/p>\n<p>The 18 ITIL 4 practices include:<\/p>\n<p>Continual Improvement<br \/>\nInformation Security Management<br \/>\nRelationship Management<br \/>\nSupplier Management<br \/>\nAvailability Management<br \/>\nCapacity and Performance Management<br \/>\nChange Control<br \/>\nIncident Management<br \/>\nIT Asset Management<br \/>\nMonitoring and Event Management<br \/>\nProblem Management<br \/>\nRelease Management<br \/>\nService Configuration Management<br \/>\nService Continuity Management<br \/>\nService Desk<br \/>\nService Level Management<br \/>\nService Request Management<br \/>\nDeployment Management<\/p>\n<p>The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7245-1 .panel-5d845f7f58335f961 .panel-title a{}.fusion-accordian  #accordion-7245-1 .panel-5d845f7f58335f961 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-5d845f7f58335f961\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"5d845f7f58335f961\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7245-1\" data-target=\"#5d845f7f58335f961\" href=\"#5d845f7f58335f961\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 7: Understanding the 7 ITIL Practice<\/span><\/a><\/h4><\/div><div id=\"5d845f7f58335f961\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The 7 ITIL practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:<\/p>\n<p>Chapter 1: Continual Improvement<br \/>\nChapter 2: Change Control<br \/>\nChapter 3: Incident Management<br \/>\nChapter 4: Problem Management<br \/>\nChapter 5: Service Request Management<br \/>\nChapter 6: The Service Desk<br \/>\nChapter 7: Service Level Management<br \/>\nQuiz &amp; Assignment<\/p>\n<p>This module will provide you with a clear understanding of the 7 ITIL practices, their importance and their relationship the ITIL Service Value Chain.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7245-1 .panel-9ad6ff77aff410c66 .panel-title a{}.fusion-accordian  #accordion-7245-1 .panel-9ad6ff77aff410c66 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-9ad6ff77aff410c66\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"9ad6ff77aff410c66\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7245-1\" data-target=\"#9ad6ff77aff410c66\" href=\"#9ad6ff77aff410c66\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Practice exam 1 + 2<\/span><\/a><\/h4><\/div><div id=\"9ad6ff77aff410c66\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Foundation examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.<\/p>\n<p>When you feel you are ready to sit the ITIL Foundation exam, simply contact us to request your FREE exam voucher.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-0b699498e10c562b220\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-introductoryvideo\" href=\"#tab-0b699498e10c562b220\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-youtube fab\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Introductory video<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-introductoryvideo\" id=\"tab-0b699498e10c562b220\">\n<div class=\"fusion-video fusion-youtube\" style=\"max-width:400px;max-height:233px;\"><div class=\"video-shortcode\"><iframe title=\"YouTube video player 1\" src=\"https:\/\/www.youtube.com\/embed\/fzzDuT3xbvE?wmode=transparent&autoplay=0\" width=\"400\" height=\"233\" allowfullscreen allow=\"autoplay; fullscreen\"><\/iframe><\/div><\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-a3fe3248af5f118210f\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-exam\" href=\"#tab-a3fe3248af5f118210f\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-graduation-cap fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Exam<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-exam\" id=\"tab-a3fe3248af5f118210f\">\n<h2 style=\"text-align: center;\">Exam<\/h2>\n<p>In order to achieve your ITIL Foundation qualification, you must pass the ITIL\u00ae 4 Foundation exam. You can take the exam online (virtually) using a service provided by <a href=\"http:\/\/www.peoplecert.org\/en\/test-owners\/Deliver-your-exam\/Online-Proctoring\/Pages\/Online-Proctoring.aspx\">PeopleCert<\/a>.<\/p>\n<p>When you have completed this course, you will be ready to start preparing for the ITIL 4 Foundation exam. To support you with this, this eLearning course contains two practice exams that will simulate the conditions of the real thing.<\/p>\n<p>Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this <a href=\"http:\/\/www.peoplecert.org\/en\/Candidates\/Test-it-before-you-take-it\/Pages\/test-it-before-you-take-it.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">online test<\/a>. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the <a href=\"http:\/\/www.peoplecert.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">PeopleCert website<\/a> for more information and guidance.<\/p>\n<p><strong>What you need to know about the ITIL 4 Foundation exam:<\/strong><\/p>\n<div class=\"panel\">\n<div class=\"inside-panel\">\n<ul id=\"productpage-list\">\n<li>This is a multiple choice &#8216;Objective Test Question&#8217; (OTQ) exam consisting of 40 questions<\/li>\n<li>There is a time limit of 60 minutes to complete the exam<\/li>\n<li>The exam is closed book, with only the provided materials being permitted for use<\/li>\n<li>The pass mark for the exam is 65%: you must get 26 out of 40 questions correct<\/li>\n<li>In countries where English is a second language, the time allocated for the exam is extended to 75 minutes<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<ul id=\"productpage-list\"><\/ul>\n<p><strong>You will be tested on:<\/strong><\/p>\n<div class=\"panel\">\n<div class=\"inside-panel\">\n<ul id=\"productpage-list\">\n<li>The key concepts of service management<\/li>\n<li>How the ITIL guiding principles can help an organization adopt and adapt service management<\/li>\n<li>The four dimensions of service management<\/li>\n<li>The purpose and components of the ITIL service value system<\/li>\n<li>The activities of the service value chain, and how they interconnect<\/li>\n<li>The purpose and key terms of 18 ITIL practices<\/li>\n<li>The 7 essential ITIL practices<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-6\"><p>Accredited ITIL\u00ae 4 Foundation training is provided by Good e-learning, accredited by PeopleCert.<\/p>\n<\/div><div class=\"fusion-text fusion-text-7\"><p>ITIL\u00ae 4 Foundation is a registered trade mark of AXELOS Limited. All rights reserved.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-parallax-none hundred-percent-fullwidth hundred-percent-height hundred-percent-height-center-content non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/amusement-2456905_19201.jpg&quot;);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:35px;padding-bottom:0px;padding-left:35px;margin-top: 30px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-fullwidth-center-content\"><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-widget-area fusion-widget-area-2 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-2 {padding:0px 0px 0px 0px;}.fusion-widget-area-2 .widget h4 {color:#333333;}.fusion-widget-area-2 .widget .heading h4 {color:#333333;}.fusion-widget-area-2 .widget h4 {font-size:16px;}.fusion-widget-area-2 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-12\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"width:100%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-8\"><h1 style=\"text-align: center;\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 E-LEARNING<\/span><\/h1>\n<\/div><div class=\"fusion-text fusion-text-9\"><h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\">...all ITIL 4 modules available as e-learning!<\/span><\/h2>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae FOUNDATION: \r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation-e-learning\/\">ITIL\u00ae 4 Foundation (F) <\/a><\/span><\/div><\/li>\r\n<\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae MANAGING PROFESSIONAL: \r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-create-deliver-support-itil-cds\/\">ITIL\u00ae 4 Create, Deliver &amp; Support (CDS)<\/a><\/span><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-drive-stakeholder-value-itil-dsv\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Drive Stakeholder Value (DSV)<\/span><\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-high-velocity-it-hvit-2\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 High Velocity IT (HVIT)<\/span><\/a> <\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-direct-plan-and-improve-itil-dpi\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)<\/span><\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><ul class=\"fusion-checklist fusion-checklist-3\" style=\"font-size:12px;line-height:20.4px;\">\r\n<span style=\"color: #ffffff;\"><h3><a style=\"color: #ffffff;\">\r\n\tITIL\u00ae STRATEGIC LEADER: <br><br>\r\n\t<\/a><\/h3><\/span>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-digital-and-it-strategy-itil-dits\/\">ITIL\u00ae 4 Digital &amp; IT Strategy (DITS)<\/a><\/span><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\"><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-direct-plan-and-improve-itil-dpi\/\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Direct, Plan &amp; Improve (DPI)<\/span><\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:13.3333%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-5{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-5 .fusion-button-text,.fusion-body .fusion-button.button-5 i,.fusion-body .fusion-button.button-5:hover .fusion-button-text,.fusion-body .fusion-button.button-5:hover i,.fusion-body .fusion-button.button-5:focus .fusion-button-text,.fusion-body .fusion-button.button-5:focus i,.fusion-body .fusion-button.button-5:active .fusion-button-text,.fusion-body .fusion-button.button-5:active i{color:#ffffff;}.fusion-body .fusion-button.button-5:hover,.fusion-body .fusion-button.button-5:active,.fusion-body .fusion-button.button-5:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-5 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\"><span class=\"fusion-button-text\">HOME PAGE - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-6{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-6 .fusion-button-text,.fusion-body .fusion-button.button-6 i,.fusion-body .fusion-button.button-6:hover .fusion-button-text,.fusion-body .fusion-button.button-6:hover i,.fusion-body .fusion-button.button-6:focus .fusion-button-text,.fusion-body .fusion-button.button-6:focus i,.fusion-body .fusion-button.button-6:active .fusion-button-text,.fusion-body .fusion-button.button-6:active i{color:#ffffff;}.fusion-body .fusion-button.button-6:hover,.fusion-body .fusion-button.button-6:active,.fusion-body .fusion-button.button-6:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-6 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/\"><span class=\"fusion-button-text\">HOME PAGE - ENGLISH<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"width:13.3333%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"width:13.3333%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-7{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(255,193,7,0.46);}.fusion-body .fusion-button.button-7 .fusion-button-text,.fusion-body .fusion-button.button-7 i,.fusion-body .fusion-button.button-7:hover .fusion-button-text,.fusion-body .fusion-button.button-7:hover i,.fusion-body .fusion-button.button-7:focus .fusion-button-text,.fusion-body .fusion-button.button-7:focus i,.fusion-body .fusion-button.button-7:active .fusion-button-text,.fusion-body .fusion-button.button-7:active i{color:#ffffff;}.fusion-body .fusion-button.button-7:hover,.fusion-body .fusion-button.button-7:active,.fusion-body .fusion-button.button-7:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-7 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"http:\/\/www.itsm.hr\/kontakt\/\"><span class=\"fusion-button-text\">CONTACT - CROATIAN<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\r\n\r\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; 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