{"id":7275,"date":"2019-06-13T20:53:40","date_gmt":"2019-06-13T20:53:40","guid":{"rendered":"http:\/\/www.itsm.hr\/english\/?page_id=7275"},"modified":"2021-01-05T06:41:11","modified_gmt":"2021-01-05T06:41:11","slug":"itil-4-foundation","status":"publish","type":"page","link":"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/","title":{"rendered":"ITIL 4 Foundation &#8211; classroom"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none slikeispod nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/ITIL-4-Foundation-banner1.jpg&quot;);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\"><h1 style=\"text-align: right;\"><span style=\"color: #ffffff;\">ITIL\u00ae 4 Foundation<\/span><\/h1>\n<h1 style=\"text-align: right;\"><span style=\"color: #ffffff;\">Classroom training and Certification, 2 days<\/span><\/h1><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 1px 1px 1px 1px;border-color:#ffffff;border-style:solid;padding: 10px 10px 10px 10px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p><span style=\"color: #ffffff;\">\u201cWhatever you can do or dream<br \/>\nyou can, begin it.<\/span><br \/>\n<span style=\"color: #ffffff;\">Boldness has genius, power and magic in it!\u201d <\/span><br \/>\n<span style=\"color: #ffffff;\">\u2015 John Anster, <\/span><br \/>\n<span style=\"color: #ffffff;\"><strong>The First Part of Goethe&#8217;s Faust<\/strong><\/span> <\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-1 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-1 {padding:0px 0px 0px 0px;}.fusion-widget-area-1 .widget h4 {color:#333333;}.fusion-widget-area-1 .widget .heading h4 {color:#333333;}.fusion-widget-area-1 .widget h4 {font-size:16px;}.fusion-widget-area-1 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-9\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_4 1_4 fusion-one-fourth\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-1{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-1 .fusion-button-text,.fusion-body .fusion-button.button-1 i,.fusion-body .fusion-button.button-1:hover .fusion-button-text,.fusion-body .fusion-button.button-1:hover i,.fusion-body .fusion-button.button-1:focus .fusion-button-text,.fusion-body .fusion-button.button-1:focus i,.fusion-body .fusion-button.button-1:active .fusion-button-text,.fusion-body .fusion-button.button-1:active i{color:#ffffff;}.fusion-body .fusion-button.button-1:hover,.fusion-body .fusion-button.button-1:active,.fusion-body .fusion-button.button-1:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/\"><span class=\"fusion-button-text\">ITIL Main page<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_4 1_4 fusion-one-fourth\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-2{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-2 .fusion-button-text,.fusion-body .fusion-button.button-2 i,.fusion-body .fusion-button.button-2:hover .fusion-button-text,.fusion-body .fusion-button.button-2:hover i,.fusion-body .fusion-button.button-2:focus .fusion-button-text,.fusion-body .fusion-button.button-2:focus i,.fusion-body .fusion-button.button-2:active .fusion-button-text,.fusion-body .fusion-button.button-2:active i{color:#ffffff;}.fusion-body .fusion-button.button-2:hover,.fusion-body .fusion-button.button-2:active,.fusion-body .fusion-button.button-2:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\"><span class=\"fusion-button-text\">Contact Us<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last\" style=\"width:22%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\"><p>ITIL 4 education and certification:<\/p>\n<p>ITIL\u00ae 4 Foundation Classroom training and Certification<\/p><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first fusion-column-no-min-height\" style=\"width:65.3333%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:0px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#960d1d;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><ul>\n<li>Duration: 2 days<\/li>\n<li>Accredited by PeopleCert &amp; Axelos<\/li>\n<li>Accredited trainers with 15+ years experience in the ITSM industry &amp; as ITIL trainers<\/li>\n<li>In-house Classroom training (group max 12 participants)<\/li>\n<li>Price: 3000 EUR + travel cost of a trainer<\/li>\n<li>Exam: last day of the training (optional)<\/li>\n<li>95% Pass rate<\/li>\n<li>Languages: German, English &amp; Croatian<\/li>\n<\/ul>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:0px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#960d1d;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last fusion-column-no-min-height\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-3{border-radius:2px 2px 2px 2px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-3 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation-e-learning\/\"><span class=\"fusion-button-text\">ITIL 4 FOUNDATION E-learning<\/span><\/a><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-4{border-radius:2px 2px 2px 2px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-4 fusion-button-span-yes fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.itsm.hr\/english\/itil4-overview-itil-4-poster\/\"><span class=\"fusion-button-text\">ITIL 4 Posters &amp; Overview<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eeeeee;background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"808\" height=\"144\" title=\"arrow_1\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/06\/arrow_1.png\" alt class=\"img-responsive wp-image-7626\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/06\/arrow_1-200x36.png 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/06\/arrow_1-400x71.png 400w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/06\/arrow_1-600x107.png 600w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/06\/arrow_1-800x143.png 800w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/06\/arrow_1.png 808w\" sizes=\"(max-width: 800px) 100vw, 808px\" \/><\/span><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.4;\">Our ITIL 4 Foundation:<\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\"><\/h3><\/div><div class=\"fusion-text fusion-text-3\"><p>This accredited ITIL 4 Foundation course offers an excellent introduction to the new framework. Students will be able to demonstrate an understanding of ITIL 4, including new features like the ITIL Service Value System (SVS). Students who successfully pass the ITIL 4 Foundation exam will be prepared to move on to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules.<\/p>\n<p>This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world\u2019s most highly recognized ITSM standards.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-tabs fusion-tabs-1 classic crni horizontal-tabs icon-position-left\"><style type=\"text\/css\">.fusion-tabs.fusion-tabs-1 .nav-tabs li a.tab-link{border-top-color:#333333;background-color:#333333;}.fusion-tabs.fusion-tabs-1 .nav-tabs{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{border-right-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a.tab-link:focus{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li a:hover{background-color:#ffffff;border-top-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .tab-pane{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav,.fusion-tabs.fusion-tabs-1 .nav-tabs,.fusion-tabs.fusion-tabs-1 .tab-content .tab-pane{border-color:#ebeaea;}<\/style><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-8df9c0619fa89d410e1\" aria-selected=\"true\" id=\"fusion-tab-introduction\" href=\"#tab-8df9c0619fa89d410e1\"><h4 class=\"fusion-tab-heading\">Introduction<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-12b0ddaff011efb00e7\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-coursedatasheet\" href=\"#tab-12b0ddaff011efb00e7\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file far\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Data Sheet<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-580461d154126afba51\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-coursesyllabus\" href=\"#tab-580461d154126afba51\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-th-list fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Syllabus<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-dc41d2209124a883537\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-aboutitil4\" href=\"#tab-dc41d2209124a883537\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-atom fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>About ITIL 4<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-89916d03c21b116971a\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-exam\" href=\"#tab-89916d03c21b116971a\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-graduation-cap fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Exam<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-8df9c0619fa89d410e1\" aria-selected=\"true\" id=\"mobile-fusion-tab-introduction\" href=\"#tab-8df9c0619fa89d410e1\"><h4 class=\"fusion-tab-heading\">Introduction<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-introduction\" id=\"tab-8df9c0619fa89d410e1\">\n<h2><strong>Students who take this course will get insight in&#8230;<\/strong><\/h2>\n<div class=\"panel\">\n<div class=\"inside-panel\">\n<ul id=\"productpage-list\">\n<li>An overview of the tools and methodologies, purpose and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System<\/li>\n<li>The key concepts and value of IT service management to IT service providers and their customers<\/li>\n<li>How the ITIL guiding principles can help organizations adopt and adapt service management<\/li>\n<li>The activities of the service value chain, and how they interconnect<\/li>\n<li>The purpose and key terms of 18 ITIL practices and the 7 essential practices<\/li>\n<li>How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization\u2019s size, structure or industry<\/li>\n<li>How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams<\/li>\n<li>Everything needed to pass the official ITIL 4 Foundation exam<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-12b0ddaff011efb00e7\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-coursedatasheet\" href=\"#tab-12b0ddaff011efb00e7\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file far\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Data Sheet<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-coursedatasheet\" id=\"tab-12b0ddaff011efb00e7\">\n<h2>Course content:<\/h2>\n<style type=\"text\/css\">#accordion-7275-1 .fusion-panel:hover{ border-color: #e0dede } #accordion-7275-1 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-7275-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-7275-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-7275-1 .panel-title a{font-size:16px;line-height:1.5;letter-spacing:0px;color:#991524;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-7275-1 .toggle-content{font-size:13px;color:#020202;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-7275-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-7275-1 .panel-title a:not(.active):hover, #accordion-7275-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #9e9e9e;}.fusion-accordian  #accordion-7275-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-7275-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #9e9e9e!important;border-color: #9e9e9e!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-7275-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-7275-1 .panel-bd552fd418f3eac0f .panel-title a{}.fusion-accordian  #accordion-7275-1 .panel-bd552fd418f3eac0f .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-bd552fd418f3eac0f\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"bd552fd418f3eac0f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7275-1\" data-target=\"#bd552fd418f3eac0f\" href=\"#bd552fd418f3eac0f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">An Introduction to the ITIL 4 Framework<\/span><\/a><\/h4><\/div><div id=\"bd552fd418f3eac0f\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This introductory module gives a complete overview of the ITIL 4 Framework, the evolution of ITIL 4 and best practices, and an introduction to the ITIL 4 certification structure.<\/p>\n<p>The areas covered include:<\/p>\n<p>Introduction to ITIL 4<br \/>\nITIL 4 Evolution<br \/>\nITIL 4 Best Practices<br \/>\nITIL 4 Certification Scheme<br \/>\nITIL v3 and ITIL 4<br \/>\nPurpose of the ITIL Foundation Qualification<br \/>\nWho Benefits from the Course<br \/>\nCase Study<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7275-1 .panel-5cfdfca08affa2823 .panel-title a{}.fusion-accordian  #accordion-7275-1 .panel-5cfdfca08affa2823 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-5cfdfca08affa2823\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"5cfdfca08affa2823\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7275-1\" data-target=\"#5cfdfca08affa2823\" href=\"#5cfdfca08affa2823\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 1: The Key Concepts of Service Management<\/span><\/a><\/h4><\/div><div id=\"5cfdfca08affa2823\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module will introduce you to the key concepts and terminology of ITIL. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:<\/p>\n<p>The nature of value and value co-creation<br \/>\nOrganizations, service providers, service consumers and other stakeholders<br \/>\nProducts and services<br \/>\nService relationships<br \/>\nValue: outcomes, costs and risks<\/p>\n<p>You will then learn how they can be used to address real-world IT service management challenges.<\/p>\n<p>Chapter 1: Key Definitions<br \/>\nChapter 2: Creating Value with Services<br \/>\nChapter 3: Key Concepts of Service Relationships<br \/>\nQuiz &amp; Assignment<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7275-1 .panel-ef117ccba1ed711a0 .panel-title a{}.fusion-accordian  #accordion-7275-1 .panel-ef117ccba1ed711a0 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ef117ccba1ed711a0\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ef117ccba1ed711a0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7275-1\" data-target=\"#ef117ccba1ed711a0\" href=\"#ef117ccba1ed711a0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 2: The Guiding Principles<\/span><\/a><\/h4><\/div><div id=\"ef117ccba1ed711a0\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>\u2018Guiding principles\u2019 are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.<\/p>\n<p>ITIL\u2019s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt ITIL to suit their own circumstances.<\/p>\n<p>Many of ITIL 4\u2019s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate ITIL 4 into their current service management approach.<\/p>\n<p>These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, ITIL\u2019s guiding principles encourage and support organizations in pursuing continual improvement at all levels.<\/p>\n<p>The ITIL 4 Guiding Principles include:<\/p>\n<p>Focus on value<br \/>\nStart where you are<br \/>\nProgress iteratively with feedback<br \/>\nCollaborate and promote visibility<br \/>\nThink and work holistically<br \/>\nKeep it simple and practical<br \/>\nOptimize and automate<\/p>\n<p>This module will introduce you to ITIL\u2019s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7275-1 .panel-42298e986b06a5d42 .panel-title a{}.fusion-accordian  #accordion-7275-1 .panel-42298e986b06a5d42 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-42298e986b06a5d42\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"42298e986b06a5d42\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7275-1\" data-target=\"#42298e986b06a5d42\" href=\"#42298e986b06a5d42\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 3: The Four Dimensions of Service Management<\/span><\/a><\/h4><\/div><div id=\"42298e986b06a5d42\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The four dimensions of service management offered by ITIL 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.<\/p>\n<p>They include:<\/p>\n<p>Organizations and people<br \/>\nInformation and technology<br \/>\nPartners and suppliers<br \/>\nValue streams and processes<\/p>\n<p>By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.<\/p>\n<p>This module will provide you with a clear understanding of the four dimensions of service management outlined in the ITIL 4 syllabus, and how they enable a holistic approach to ITSM.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7275-1 .panel-ec1c5136996e433da .panel-title a{}.fusion-accordian  #accordion-7275-1 .panel-ec1c5136996e433da .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ec1c5136996e433da\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ec1c5136996e433da\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7275-1\" data-target=\"#ec1c5136996e433da\" href=\"#ec1c5136996e433da\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 4: Service Value System (SVS)<\/span><\/a><\/h4><\/div><div id=\"ec1c5136996e433da\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The ITIL 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization\u2019s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.<\/p>\n<p>The ITIL SVS includes:<\/p>\n<p>The guiding principles<br \/>\nGovernance<br \/>\nService value chain<br \/>\nPractices<br \/>\nContinual improvement<\/p>\n<p>In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7275-1 .panel-3ccf340056e6d44a8 .panel-title a{}.fusion-accordian  #accordion-7275-1 .panel-3ccf340056e6d44a8 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-3ccf340056e6d44a8\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"3ccf340056e6d44a8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7275-1\" data-target=\"#3ccf340056e6d44a8\" href=\"#3ccf340056e6d44a8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 5: The Service Value Chain<\/span><\/a><\/h4><\/div><div id=\"3ccf340056e6d44a8\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The ITIL Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.<\/p>\n<p>This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by ITIL practices, creating a highly versatile tool for ITSM.<\/p>\n<p>This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7275-1 .panel-1a207f40979df41f8 .panel-title a{}.fusion-accordian  #accordion-7275-1 .panel-1a207f40979df41f8 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-1a207f40979df41f8\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"1a207f40979df41f8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7275-1\" data-target=\"#1a207f40979df41f8\" href=\"#1a207f40979df41f8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 6: Practice: Purpose and Key Terms<\/span><\/a><\/h4><\/div><div id=\"1a207f40979df41f8\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>This module covers the 18 ITIL 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.<\/p>\n<p>The 18 ITIL 4 practices include:<\/p>\n<p>Continual Improvement<br \/>\nInformation Security Management<br \/>\nRelationship Management<br \/>\nSupplier Management<br \/>\nAvailability Management<br \/>\nCapacity and Performance Management<br \/>\nChange Control<br \/>\nIncident Management<br \/>\nIT Asset Management<br \/>\nMonitoring and Event Management<br \/>\nProblem Management<br \/>\nRelease Management<br \/>\nService Configuration Management<br \/>\nService Continuity Management<br \/>\nService Desk<br \/>\nService Level Management<br \/>\nService Request Management<br \/>\nDeployment Management<\/p>\n<p>The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7275-1 .panel-295b3d7d698668912 .panel-title a{}.fusion-accordian  #accordion-7275-1 .panel-295b3d7d698668912 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-295b3d7d698668912\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"295b3d7d698668912\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7275-1\" data-target=\"#295b3d7d698668912\" href=\"#295b3d7d698668912\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Module 7: Understanding the 7 ITIL Practice<\/span><\/a><\/h4><\/div><div id=\"295b3d7d698668912\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The 7 ITIL practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:<\/p>\n<p>Chapter 1: Continual Improvement<br \/>\nChapter 2: Change Control<br \/>\nChapter 3: Incident Management<br \/>\nChapter 4: Problem Management<br \/>\nChapter 5: Service Request Management<br \/>\nChapter 6: The Service Desk<br \/>\nChapter 7: Service Level Management<br \/>\nQuiz &amp; Assignment<\/p>\n<p>This module will provide you with a clear understanding of the 7 ITIL practices, their importance and their relationship the ITIL Service Value Chain.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-7275-1 .panel-2cebc3564e88916f6 .panel-title a{}.fusion-accordian  #accordion-7275-1 .panel-2cebc3564e88916f6 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-2cebc3564e88916f6\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"2cebc3564e88916f6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-7275-1\" data-target=\"#2cebc3564e88916f6\" href=\"#2cebc3564e88916f6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Practice exam 1 + 2<\/span><\/a><\/h4><\/div><div id=\"2cebc3564e88916f6\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Foundation examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.<\/p>\n<p>When you feel you are ready to sit the ITIL Foundation exam, simply contact us to request your FREE exam voucher.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-580461d154126afba51\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-coursesyllabus\" href=\"#tab-580461d154126afba51\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-th-list fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Course Syllabus<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-coursesyllabus\" id=\"tab-580461d154126afba51\">\n<div class=\"eme-error\">EME Error: Error retrieving file - if necessary turn off error checking (404:Not Found)<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-dc41d2209124a883537\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-aboutitil4\" href=\"#tab-dc41d2209124a883537\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-atom fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>About ITIL 4<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-aboutitil4\" id=\"tab-dc41d2209124a883537\">\n<h2>About ITIL 4<\/h2>\n<p>ITIL is the world\u2019s most popular framework for IT Service Management (ITSM). The latest iteration of the framework, ITIL 4, offers a modernized and community-driven approach and a renewed focus on the newest best-practices for ITSM and integration with other popular standards, including Agile and DevOps.<\/p>\n<p>This ITIL 4 Foundation course provides an excellent introduction to the newest iteration of the ITIL framework. A number of new ITSM tools and methodologies have been introduced, including the ITIL Service Value System (SVS), which offers a holistic perspective of how IT can contribute towards business goals. ITIL 4 also incorporates concepts from other leading frameworks, such as Lean, DevOps and Agile.<\/p>\n<p>With a more up-to-date view of modern ITSM practices, ITIL 4 is much more practical than ITIL V3. Its release was also highly anticipated, especially given how virtually all IT-driven organizations now utilize ITSM to some degree. As such, gaining your ITIL Foundation certification will make you a highly effective and desirable ITSM practitioner.<\/p>\n<p>By the end of the course, students will be fully prepared to sit and pass the ITIL 4 Foundation examination. There are no prerequisites for taking this course but if you are already certified in ITIL v3, don\u2019t panic! There are a number of ways to transfer over to the new certification path.<\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-89916d03c21b116971a\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-exam\" href=\"#tab-89916d03c21b116971a\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-graduation-cap fas\" aria-hidden=\"true\" style=\"font-size:13px;\"><\/i>Exam<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-exam\" id=\"tab-89916d03c21b116971a\">\n<h2>Exam<\/h2>\n<p>In order to achieve your ITIL Foundation qualification, you must pass the ITIL\u00ae 4 Foundation exam. You can take the exam online (virtually) using a service provided by <a href=\"http:\/\/www.peoplecert.org\/en\/test-owners\/Deliver-your-exam\/Online-Proctoring\/Pages\/Online-Proctoring.aspx\">PeopleCert<\/a>.<\/p>\n<p>When you have completed this course, you will be ready to start preparing for the ITIL 4 Foundation exam. To support you with this, we have practice exams that will simulate the conditions of the real thing.<\/p>\n<p><strong>What you need to know about the ITIL 4 Foundation exam:<\/strong><\/p>\n<div class=\"panel\">\n<div class=\"inside-panel\">\n<ul id=\"productpage-list\">\n<li>This is a multiple choice &#8216;Objective Test Question&#8217; (OTQ) exam consisting of 40 questions<\/li>\n<li>There is a time limit of 60 minutes to complete the exam<\/li>\n<li>The exam is closed book, with only the provided materials being permitted for use<\/li>\n<li>The pass mark for the exam is 65%: you must get 26 out of 40 questions correct<\/li>\n<li>In countries where English is a second language, the time allocated for the exam is extended to 75 minutes<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<ul id=\"productpage-list\"><\/ul>\n<p><strong>You will be tested on:<\/strong><\/p>\n<div class=\"panel\">\n<div class=\"inside-panel\">\n<ul id=\"productpage-list\">\n<li>The key concepts of service management<\/li>\n<li>How the ITIL guiding principles can help an organization adopt and adapt service management<\/li>\n<li>The four dimensions of service management<\/li>\n<li>The purpose and components of the ITIL service value system<\/li>\n<li>The activities of the service value chain, and how they interconnect<\/li>\n<li>The purpose and key terms of 18 ITIL practices<\/li>\n<li>The 7 essential ITIL practices<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:998.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4\"><p>Accredited ITIL\u00ae 4 Foundation training is provided by ITSM Partner GmbH Wien, accredited by PeopleCert.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-12{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-12 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-12{width:100% !important;order : 0;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-12{width:100% !important;order : 0;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-6{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-parallax-none hundred-percent-fullwidth hundred-percent-height hundred-percent-height-center-content non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/ITIL-4-Foundation-banner1.jpg&quot;);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:35px;padding-bottom:0px;padding-left:35px;margin-top: 30px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-fullwidth-center-content\"><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-widget-area fusion-widget-area-2 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-2 {padding:0px 0px 0px 0px;}.fusion-widget-area-2 .widget h4 {color:#333333;}.fusion-widget-area-2 .widget .heading h4 {color:#333333;}.fusion-widget-area-2 .widget h4 {font-size:16px;}.fusion-widget-area-2 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-8\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-builder-row fusion-row\">\t\r\n\t\t<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:12px;line-height:20.4px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/\">About ITIL 3 &amp; ITIL 4<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-consulting\/\">ITIL Consulting<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/itil-baza-znanja\/\">ITIL Knowledge base<\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:30.6666%; margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-6\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL 3<\/strong><\/span><\/p>\n<\/div>\r\n<ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:12px;line-height:20.4px;\">\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-v3-e-learning\/\"><span style=\"color: #ffffff;\">ITIL v3  E-learning<\/span><\/a><\/span>\r\n\r\n<\/div><\/li>\r\n\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil-3-poster-and-overview\/\">ITIL v3 Poster &amp; Overview<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-3-qualification-scheme\/\"><span style=\"color: #ffffff;\">ITIL v3 Qualification Scheme<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-v3-classroom-training\/\"><span style=\"color: #ffffff;\">ITIL v3 Classroom Training<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:30.6666%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-7\"><p style=\"text-align: left;\"><span style=\"color: #ffffff;\"><strong>ITIL 4<\/strong><\/span><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-3\" style=\"font-size:12px;line-height:20.4px;\">\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/itil-e-learning-courses-certification\/itil-4-e-learning\/\">ITIL 4  E-learning<\/a><\/span>\r\n\r\n<\/div><\/li>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.itsm.hr\/english\/itil4-overview-itil-4-poster\/\">ITIL 4 Poster &amp; Overview<\/a><\/span>\r\n\r\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-qualification-scheme\/\"><span style=\"color: #ffffff;\">ITIL 4 Qualification Scheme<\/span><\/a><\/span>\r\n\r\n<\/div><\/li>\r\n<li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:20.4px;width:20.4px;margin-right:8.4px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-right fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:28.8px;color:#020202;\">\r\n\r\n<span style=\"color: white;\"><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation\/\"><span style=\"color: #ffffff;\">ITIL 4 Classroom Training<\/span><\/a><\/span>\r\n\r\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"width:100%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-widget-area fusion-widget-area-3 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-3 {padding:0px 0px 0px 0px;}.fusion-widget-area-3 .widget h4 {color:#333333;}.fusion-widget-area-3 .widget .heading h4 {color:#333333;}.fusion-widget-area-3 .widget h4 {font-size:16px;}.fusion-widget-area-3 .widget .heading h4 {font-size:16px;}<\/style><div id=\"custom_html-9\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_4 1_4 fusion-one-fourth\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-5{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-5 .fusion-button-text,.fusion-body .fusion-button.button-5 i,.fusion-body .fusion-button.button-5:hover .fusion-button-text,.fusion-body .fusion-button.button-5:hover i,.fusion-body .fusion-button.button-5:focus .fusion-button-text,.fusion-body .fusion-button.button-5:focus i,.fusion-body .fusion-button.button-5:active .fusion-button-text,.fusion-body .fusion-button.button-5:active i{color:#ffffff;}.fusion-body .fusion-button.button-5:hover,.fusion-body .fusion-button.button-5:active,.fusion-body .fusion-button.button-5:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-5 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/\"><span class=\"fusion-button-text\">ITIL Main page<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_4 1_4 fusion-one-fourth\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style>.fusion-body .fusion-button.button-6{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:0px 0px 0px 0px;background:rgba(126,47,50,0);}.fusion-body .fusion-button.button-6 .fusion-button-text,.fusion-body .fusion-button.button-6 i,.fusion-body .fusion-button.button-6:hover .fusion-button-text,.fusion-body .fusion-button.button-6:hover i,.fusion-body .fusion-button.button-6:focus .fusion-button-text,.fusion-body .fusion-button.button-6:focus i,.fusion-body .fusion-button.button-6:active .fusion-button-text,.fusion-body .fusion-button.button-6:active i{color:#ffffff;}.fusion-body .fusion-button.button-6:hover,.fusion-body .fusion-button.button-6:active,.fusion-body .fusion-button.button-6:focus{border-color:#ffffff;border-width:1px 1px 1px 1px;background:#686868;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-6 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.itsm.hr\/english\/kontakt\/\"><span class=\"fusion-button-text\">Contact Us<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last\" style=\"width:22%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":7232,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-7275","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL 4 Foundation - classroom - Nissen ITSM &amp; ITS Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL 4 Foundation - classroom - Nissen ITSM &amp; ITS Partner\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/\" \/>\n<meta property=\"og:site_name\" content=\"Nissen ITSM &amp; ITS Partner\" \/>\n<meta property=\"article:modified_time\" content=\"2021-01-05T06:41:11+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"23 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/\",\"url\":\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/\",\"name\":\"ITIL 4 Foundation - classroom - Nissen ITSM &amp; ITS Partner\",\"isPartOf\":{\"@id\":\"https:\/\/www.itsm.hr\/english\/#website\"},\"datePublished\":\"2019-06-13T20:53:40+00:00\",\"dateModified\":\"2021-01-05T06:41:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.itsm.hr\/english\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ITIL 3 and ITIL 4 Main Page\",\"item\":\"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ITIL 4 Foundation &#8211; classroom\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.itsm.hr\/english\/#website\",\"url\":\"https:\/\/www.itsm.hr\/english\/\",\"name\":\"Nissen ITSM &amp; ITS Partner\",\"description\":\"ITIL, Cobit, SCRUM, PMI, Prince 2...\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.itsm.hr\/english\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ITIL 4 Foundation - classroom - Nissen ITSM &amp; ITS Partner","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/","og_locale":"en_US","og_type":"article","og_title":"ITIL 4 Foundation - classroom - Nissen ITSM &amp; ITS Partner","og_url":"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/","og_site_name":"Nissen ITSM &amp; ITS Partner","article_modified_time":"2021-01-05T06:41:11+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"23 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/","url":"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/","name":"ITIL 4 Foundation - classroom - Nissen ITSM &amp; ITS Partner","isPartOf":{"@id":"https:\/\/www.itsm.hr\/english\/#website"},"datePublished":"2019-06-13T20:53:40+00:00","dateModified":"2021-01-05T06:41:11+00:00","breadcrumb":{"@id":"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/itil-4-foundation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.itsm.hr\/english\/"},{"@type":"ListItem","position":2,"name":"ITIL 3 and ITIL 4 Main Page","item":"https:\/\/www.itsm.hr\/english\/itil-4-and-itil-4-main-page\/"},{"@type":"ListItem","position":3,"name":"ITIL 4 Foundation &#8211; classroom"}]},{"@type":"WebSite","@id":"https:\/\/www.itsm.hr\/english\/#website","url":"https:\/\/www.itsm.hr\/english\/","name":"Nissen ITSM &amp; ITS Partner","description":"ITIL, Cobit, SCRUM, PMI, Prince 2...","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.itsm.hr\/english\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.itsm.hr\/english\/wp-json\/wp\/v2\/pages\/7275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.itsm.hr\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.itsm.hr\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.itsm.hr\/english\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.itsm.hr\/english\/wp-json\/wp\/v2\/comments?post=7275"}],"version-history":[{"count":1,"href":"https:\/\/www.itsm.hr\/english\/wp-json\/wp\/v2\/pages\/7275\/revisions"}],"predecessor-version":[{"id":17631,"href":"https:\/\/www.itsm.hr\/english\/wp-json\/wp\/v2\/pages\/7275\/revisions\/17631"}],"up":[{"embeddable":true,"href":"https:\/\/www.itsm.hr\/english\/wp-json\/wp\/v2\/pages\/7232"}],"wp:attachment":[{"href":"https:\/\/www.itsm.hr\/english\/wp-json\/wp\/v2\/media?parent=7275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}