{"id":6632,"date":"2018-04-08T11:15:45","date_gmt":"2018-04-08T11:15:45","guid":{"rendered":"http:\/\/www.itsm.hr\/?p=6632"},"modified":"2018-04-17T18:52:51","modified_gmt":"2018-04-17T18:52:51","slug":"itil-request-fulfillment-workflow-process-guide","status":"publish","type":"post","link":"https:\/\/www.itsm.hr\/english\/itil-request-fulfillment-workflow-process-guide\/","title":{"rendered":"ITIL Request Fulfillment Workflow &#8211; Process Guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 60px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-image-carousel fusion-image-carousel-auto fusion-image-carousel-1 fusion-carousel-border\"><div class=\"fusion-carousel\" data-autoplay=\"no\" data-columns=\"5\" data-itemmargin=\"13\" data-itemwidth=\"180\" data-touchscroll=\"no\" data-imagesize=\"auto\"><div class=\"fusion-carousel-positioner\"><ul class=\"fusion-carousel-holder\"><li class=\"fusion-carousel-item\"><div class=\"fusion-carousel-item-wrapper\"><div class=\"fusion-image-wrapper hover-type-none\"><img decoding=\"async\" src=\"https:\/\/www.itsm.hr\/wp-content\/uploads\/2018\/04\/wsi-imageoptim-ITIL-Request-Fulfillment-Workflow-Process-Guide.png\" alt=\"\"\/><\/div><\/div><\/li><\/ul><div class=\"fusion-carousel-nav\"><button class=\"fusion-nav-prev awb-icon-left\" aria-label=\"Previous\"><\/button><button class=\"fusion-nav-next awb-icon-right\" aria-label=\"Next\"><\/button><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 60px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last fusion-column-no-min-height\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-text fusion-text-1\"><h3>ITIL Request Fulfillment Workflow &#8211; Process Guide &#8211; Word, PDF<\/h3>\n<\/div><div class=\"fusion-text fusion-text-2\"><p>File type: Word, PDF<br \/>\nNumber of pages: 36<\/p>\n<p>This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)<\/p>\n<\/div><div class=\"fusion-button-wrapper\"><style>.fusion-body .fusion-button.button-1{border-radius:2px 2px 2px 2px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/flevy.com\/browse\/business-document\/itil-request-fulfillment-workflow-process-guide-3022\/ref=ivananissen\"><span class=\"fusion-button-text\">More info \/ Buy<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"background-color: #ffffff;background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:50%;\"><img decoding=\"async\" src=\"https:\/\/www.itsm.hr\/wp-content\/uploads\/2016\/01\/ivana-nissen-foto.1024x1024-300x300.jpg\" alt class=\"img-responsive\"\/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-last\" style=\"width:74%;margin-top:auto;margin-bottom:auto;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\">Ivana Nissen, osniva\u010dica ITS Partner d.o.o.<\/h2><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h3 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:17;--minFontSize:17px;line-height:1.5;\">Kontakt: ivana.nissen@itsm.hr<\/h3><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:0px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#960d1d;border-top-width:10px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-1 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-1 {padding:0px 0px 0px 0px;}.fusion-widget-area-1 .widget h4 {color:#333333;}.fusion-widget-area-1 .widget .heading h4 {color:#333333;}.fusion-widget-area-1 .widget h4 {font-size:16px;}.fusion-widget-area-1 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-10\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">Our KNOWLEDGE BASE!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona\">\r\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/\">Visit our knowledge base!<\/a><\/h3>\r\n<p style=\"text-align: center;\">(posters, exam questions, infographics, PPTs, templates, checklists,...)<\/p>\r\n\r\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/itil-baza-znanja\/\">ITIL<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/cobit-5-baza-znanja\/\">Cobit<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/information-security-iso-27001-baza-znanja\/\">Information Security<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/scrum-agile-baza-znanja\/\">SCRUM \/ AGILE<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/pmp-pmi-project-manegement\/\">PMP\/PMI<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/baza-znanja\/prince-2-baza-znanja\/\">PRINCE2<\/a><\/p>\r\n<p style=\"text-align: center;\">Some of the items that can be found in our knowledge base\u00a0...<\/p>\r\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.isaca.org\/COBIT\/Documents\/COBIT5-Laminate.pdf\" target=\"_blank\" rel=\"nofollow\">COBIT 5 Key diagrams<\/a><\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/COBIT5-Tool-Kit.zip\">COBIT 5 Tool-Kit\u00a0<\/a><\/br><a href=\"http:\/\/theagileschool.blogspot.de\/2012\/04\/scrumagainststupidity.html\" target=\"_blank\" rel=\"nofollow\">SCRUM Poster (3 Pigglets)<\/a><\/br><a href=\"http:\/\/mm1.com\/fileadmin\/content\/Media_und_Poster\/mm1_Scrum_Poster_A3.pdf\" target=\"_blank\" rel=\"nofollow\">SCRUM Poster<\/a><\/br><a href=\"http:\/\/labs.openviewpartners.com\/files\/2013\/05\/Scrum-Sprint_sized.jpg\" target=\"_blank\" rel=\"nofollow\">SCRUM Sprint Poster<\/a><\/br><a href=\"http:\/\/www.scrumstudy.com\/SBOK\/SCRUMstudy-SBOK-Guide-2013.pdf\" target=\"_blank\" rel=\"nofollow\">SCRUM SBOK Guide, 2013<\/a><\/br><a href=\"https:\/\/www.youtube.com\/watch?v=4U-Bp8eZgpk\" target=\"_blank\" rel=\"nofollow\">PRINCE2 Foundation Pre-course<\/a>\r\n<\/p>\r\n<\/div>\r\n<\/div>\n\t\t<\/div><div id=\"custom_html-33\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3-1 noprice float hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left top;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-first float fusion-no-small-visibility\" style=\"width:25%;width:calc(25% - ( ( 0 ) * 0.25 ) );margin-right: 0px;margin-top:0px;margin-bottom:0px;\" id=\"floater\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#ededed;border:1px solid rgba(51,51,51,0.22);box-shadow:0px 0px ;;padding: 0px 0px 0px 0px;\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"346\" height=\"118\" title=\"msp-prod-logo2\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2.jpg\" alt class=\"img-responsive wp-image-8532\" srcset=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2-200x68.jpg 200w, https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2019\/07\/msp-prod-logo2.jpg 346w\" sizes=\"(max-width: 800px) 100vw, 346px\" \/><\/span><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><p class=\"product woocommerce add_to_cart_inline \" style=\"border:4px solid #ccc; padding: 12px;\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>479.00<\/bdi><\/span><a href=\"?add-to-cart=8537\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"8537\" data-product_sku=\"pm001\" aria-label=\"Add &ldquo;MSP\u00ae Foundation&rdquo; to your cart\" rel=\"nofollow\">Add to cart<\/a><\/p><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"width:48%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-2 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-2 {padding:0px 0px 0px 0px;}.fusion-widget-area-2 .widget h4 {color:#333333;}.fusion-widget-area-2 .widget .heading h4 {color:#333333;}.fusion-widget-area-2 .widget h4 {font-size:16px;}.fusion-widget-area-2 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-9\" class=\"widget widget_text\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"heading\"><h4 class=\"widget-title\">Our E-LEARNING offer!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona druga\">\r\n<p style=\"text-align: center;\">COBIT 5 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/cobit-5-edukacija-i-certifikacija\/\" target=\"_blank\">COBIT 5 Foundation<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">TOGAF 9 (e-learning):<\/br> <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-getting-started-e-learning\/\">Getting started with TOGAF 9.1 <\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-foundation-level-1-e-learning\/\">TOGAF 9 Foundation<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certified-level-2\/\">TOGAF 9 Certified <\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certified-level-1-2\/\">TOGAF 9 Certified <\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/togaf-education-certification\/togaf-certification-level-1-2-implementation-suite\/\">TOGAF 9 Certified and Implementation Suite<\/a> <\/p>\r\n\r\n<p style=\"text-align: center;\">IT4IT  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/it4it-e-learning-certification\/\">IT4IT Foundation<\/a><\/p>\r\n\r\n\r\n<p style=\"text-align: center;\">Archimate 2.1 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/archimate-e-learning-certification\/\">Archimate Certified<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">BPMN 2.0  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/bpmn-2-0-edukacija\/\">BPMN 2.0 Foundation<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">LEAN (e-learning):<\/br> <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/lean-foundation\/\">Lean Foundation and Management Overview (Level 1)<\/a> *\r\n <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/lean-education-certification\/lean-master-e-learning\/\">Lean Master Belt Practitioner (Level 1 and 2)<\/a> \r\n<\/p>\r\n\r\n<p style=\"text-align: center;\">SIX SIGMA  (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/\">Six Sigma Foundation Green Belt<\/a> *\r\n\r\n <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/six-sigma-education-certification\/six-sigma-master-advanced-green-belt\/\">Six Sigma Advanced <\/a> <\/p>\r\n\r\n\r\n\r\n\r\n<p style=\"text-align: center;\">PRINCE 2 (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/prince-2-foundation\/\" target=\"_blank\">PRINCE 2 Foundation<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/prince-2-edukacija\/prince-2-practitioner\/\" target=\"_blank\">PRINCE 2 Practitioner<\/a><\/p>\r\n<p style=\"text-align: center;\">SCRUM\/AGILE (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-sdc-scrum-developer-certified\/\" target=\"_blank\">Scrum Developer Certified (SDC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-smc-scrum-master-certified\/\" target=\"_blank\">Scrum Master Certified (SMC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/scrum-spoc\/\" target=\"_blank\">Scrum Product Owner Certified (SPOC)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/scrum-edukacija-i-certifikacija\/agile-expert-certified-aec-scrum\/\" target=\"_blank\">Agile Expert Certified (AEC)<\/a><\/p>\r\n\r\n\r\n<p style=\"text-align: center;\">Information security (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cisa\/\" target=\"_blank\">ISACA Certified Information Security Auditor (CISA)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cism\/\" target=\"_blank\">ISACA Certified Information Security Manager (CISM))<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-sscp\/\" target=\"_blank\">Systems Security Certified Profesional (SSCP)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/information-security-edukacija-i-certifikacija-pojedinaca\/information-security-cissp\/\" target=\"_blank\">Certified Information Systems Security Professional (CISSP)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/ECC-CEHv8.pdf\" target=\"_blank\">Ethical Hacker v8<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CHFIv4.pdf\" target=\"_blank\">Computer Hacking Forensic Investigator<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/EC-ECSA-LPT.pdf\" target=\"_blank\">Security Analyst\/Licensed Penetration Tester<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/EC-ENSA-v.4.pdf\" target=\"_blank\">Network Security Administrator (ENSA)<\/a> <\/p>\r\n\r\n<p style=\"text-align: center;\">RESILIA (e-learning):<\/br><a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/resilia-foundation\/\" target=\"_blank\">RESILIA Foundation<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/edukacija-seminari-radionice-e-learning\/resilia-education-certification\/resilia-practitioner\/ \" target=\"_blank\">RESILIA Practitioner<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">CompTIA (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIAAPlus-1.pdf\" target=\"_blank\">CompTIA A+ <\/a>* <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Linux.pdf\" target=\"_blank\">CompTIA Linux<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Network.pdf\" target=\"_blank\">CompTIA Network<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/CompTIA-Security.pdf\" target=\"_blank\">CompTIA Security<\/a><\/p>\r\n\r\n<p style=\"text-align: center;\">PMP \/ PMI (e-learning): <\/br><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMP2013.pdf\" target=\"_blank\">PMP Certification Training<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Intro-to-Project-Management-PM101.pdf\" target=\"_blank\">PMI Introduction<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Executive-Strategy-Management-ESM01.pdf\" target=\"_blank\">PMI Executive Strategy and Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Quality-Management-PQM01.pdf\" target=\"_blank\">PMI Quality Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Risk-Management-RSK01.pdf\" target=\"_blank\">PMI Risk Management<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Schedule-Cost-Control-SCHCC.pdf\" target=\"_blank\">PMI Schedule and Cost Control<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Scope-Requirements-REQ02.pdf\" target=\"_blank\">PMI Scope and Requirements<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Managing-Project-Teams.pdf\" target=\"_blank\">PMI Managing Project Teams<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-Strategic-Planning-Skills.pdf\" target=\"_blank\">PMI Strategic Planning<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/PMI-For-Non-Project-Managers.pdf\" target=\"_blank\">PMI Project Management Skills for Non-project Managers<\/a><\/p>\r\n<p style=\"text-align: center;\">ITIL (e-learning):<\/br>\r\nITIL 4 FOUNDATION: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/itil-4-foundation-e-learning\/\" target=\"_blank\">ITIL 4 Foundation<\/a><\/br>\r\nITIL v3 FOUNDATION: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/itil-foundation-e-learning\/\" target=\"_blank\">ITIL v3 Foundation<\/a><\/br>\r\nITIL v3 INTERMEDIATE - Lifecycle:<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-strategy-e-learning\/\" target=\"_blank\">Lifecycle - Service Strategy (SS)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-design-e-learning\/\" target=\"_blank\">Lifecycle - Service Design (SD)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-transition-e-learning\/\" target=\"_blank\">Lifecycle - Service Transition (ST) <\/a>* <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-operation-e-learning\/\" target=\"_blank\">Lifecycle - Service Operation (SO)<\/a> * <a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-continual-service-improvement-e-learning\/\" target=\"_blank\">Lifecycle - Continual Service Improvement (CSI)<\/a><\/br>\r\nITIL v3 INTERMEDIATE - Capability:<\/br>\r\n<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-operational-support-analysis\/\" target=\"_blank\">Capability - Operational Support and Analysis (OSA)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-release-control-validation-e-learning\/\" target=\"_blank\">Capability - Release, Control and Validation (RCV)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-planning-protection-optimization-e-learning\/\" target=\"_blank\">Capability - Planning, Protection and Optimization (PPO)<\/a> *<a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-service-offerings-agreements-e-learning\/\" target=\"_blank\">Capability - Service Offerings and Agreements (SOA)<\/a><\/br>\r\nITIL v3 EXPERT: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-expert-itil-managing-across-lifecycle-e-learning\/\" target=\"_blank\">Managing Across the Lifecycle<\/a>\r\n<\/br>\r\nITIL v3 PRACTITIONER: <\/br><a href=\"https:\/\/www.itsm.hr\/english\/e-learning-seminari\/itil-e-learning-courses-certification\/itil-practitioner-e-learning\/\" target=\"_blank\">ITIL Practitioner<\/a>\r\n<\/p>\r\n\r\n<\/div><\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_4 1_4 fusion-one-fourth\" style=\"width:22%; margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#eeecea;padding: 0px 0px 0px 0px;\"><div class=\"fusion-widget-area fusion-widget-area-3 fusion-content-widget-area\"><style type=\"text\/css\">.fusion-widget-area-3 {padding:0px 0px 0px 0px;}.fusion-widget-area-3 .widget h4 {color:#333333;}.fusion-widget-area-3 .widget .heading h4 {color:#333333;}.fusion-widget-area-3 .widget h4 {font-size:16px;}.fusion-widget-area-3 .widget .heading h4 {font-size:16px;}<\/style><div id=\"text-8\" class=\"widget widget_text\"><div class=\"heading\"><h4 class=\"widget-title\">HOT DOWNLOADS!<\/h4><\/div>\t\t\t<div class=\"textwidget\"><div class=\"footerkolona\">\r\n<p><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3.0beta.pdf\" target=\"_blank\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3-300x214.jpg\" alt=\"ITIL poster\" width=\"176\" height=\"133\" border=\"0\" \/><\/a><\/p>\r\n<p style=\"text-align: center;\">Poster! ITIL v3 Service Lifecycle model, ITS Partner - <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/ITSM_CHARTv3.0beta.pdf\" target=\"_blank\">free download<\/a>!<\/p>\r\n<p><a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/implementing-itsm.pdf\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/02\/implementing-itil-detaljno-mali-220x161.jpg\" alt=\"\" width=\"174\" height=\"131\" border=\"0\" \/><\/a><\/p>\r\n<p style=\"text-align: center;\">Poster! Implementing IT Service Management, ITS Partner - <a href=\"https:\/\/www.itsm.hr\/english\/wp-content\/uploads\/2016\/01\/implementing-itsm.pdf\" target=\"_blank\">free download<\/a>!<\/p>\r\n<p style=\"text-align: center;\"><a href=\"http:\/\/cfnpeople.com\/\">ITIL poster, CFN people<\/a>\r\n<a href=\"http:\/\/blog.itil.org\/wp-content\/uploads\/2012\/08\/Glenfis-CSE-Implementation-v1.0.png\" target=\"_blank\" rel=\"nofollow\">CSE(Controlled Service Environment) Implementation roadmap - poster \u2013 Glenfis <\/a>)\r\n<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.examprepitilfoundation&amp;hl=en\" target=\"_blank\" rel=\"nofollow\">Android App - ITIL \u00ae v3 Foundation Exam Questions<\/a>\r\n<a href=\"https:\/\/itunes.apple.com\/us\/app\/itil-exam-prep-free\/id520096388?mt=8\" target=\"_blank\" rel=\"nofollow\">Apple App - ITIL \u00ae v3 Foundation Exam Questions<\/a><\/p>\r\n<\/div>\r\n<\/div>\n\t\t<\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>File type: Word with PDF<br \/>\n<\/br>Number of pages: 36<\/p>\n<p>This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)<\/p>\n<div class=\"prodaj\">[fusion_button link=\"https:\/\/flevy.com\/browse\/business-document\/itil-request-fulfillment-workflow-process-guide-3022\" title=\"\" target=\"_self\" link_attributes=\"\" alignment=\"\" modal=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" class=\"\" id=\"\" color=\"default\" button_gradient_top_color=\"\" button_gradient_bottom_color=\"\" button_gradient_top_color_hover=\"\" button_gradient_bottom_color_hover=\"\" accent_color=\"\" accent_hover_color=\"\" type=\"\" bevel_color=\"\" border_width=\"\" size=\"\" stretch=\"no\" shape=\"\" icon=\"\" icon_position=\"left\" icon_divider=\"no\" animation_type=\"\" animation_direction=\"left\" animation_speed=\"0.3\" animation_offset=\"\"]More info \/ Buy[\/fusion_button]<\/div>\n","protected":false},"author":1,"featured_media":6661,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[78,77,82],"tags":[],"class_list":["post-6632","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pdf","category-shop","category-word"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL Request Fulfillment Workflow - Process Guide - Nissen ITSM &amp; ITS Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itsm.hr\/english\/itil-request-fulfillment-workflow-process-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL Request Fulfillment Workflow - Process Guide - Nissen ITSM &amp; ITS Partner\" \/>\n<meta property=\"og:description\" content=\"File type: Word with PDF Number of pages: 36 This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. 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