ITIL 4 Poster: ITIL 4 Guiding Principles (printable A1, A2) File type: PDF Number of pages: 2 Poster gives complete overview of ITIL 4 Guiding principles. Guiding principle - a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management [...]
ITIL 4 Poster: ITIL 4 Service Value Chain (Inputs-Outputs) File type: PDF Number of pages: 1 Poster gives complete overview of INPUTS and OUTPUTS of all 6 Service Value Chain Activities. Service Value chain activities are than used to build various Service value streams i.e. do VALUE STREAM MAPPING. More [...]
ITIL 4 Poster: ITIL 4 Heat Maps (printable in A1, A2) New File type: PDF Number of pages: 1 Poster gives heat mapping of contribution of all 34 ITIL 4 Practices to 6 Service Value Chain Activities. HEAT MAP: represents the contribution of ITIL Practices to value chain activities. More [...]
ITIL 4 Poster: Service Value Stream - Mapping Tool (A1,A2,A3) File type: PDF Number of pages: 1 Poster gives complete overview and flows of INPUTS and OUTPUTS of all 6 Service Value Chain Activities. Service Value chain activities are than used to build various Service value streams i.e. do VALUE STREAM [...]
ITIL 4 Poster: ITIL 4 Practices (printable A1, A2) File type: PDF Number of pages: 1 The poster gives an overview of purpose statements for all 34 ITIL 4 Practices. Note: ITIL 4 Practices "replaced" what was in ITIL 3 known as Processes. More info / Buy [...]
File type: PDF Number of pages: 1 Poster presents two Key elements of ITIL 4: Four dimensions of Service Management & Service Value System (SVS) More info / Buy Možda će vas zanimati: Ivana Nissen, osnivačica ITS Partner d.o.o. Kontakt: ivana.nissen@itsm.hr [...]
File type: PPT, PDF Number of slides: 49
ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value
File type: PPT, PDF Number of slides: 29
ITIL Configuration Management is essential Process in Service Transition. Process is contained in ITIL Service Transition book. Document describes the process in detail
File type: PPT, PDF Number of slides: 34
This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
File type: PPT, PDF Number of slides: 45
Document describes the process in detail including very detailed description of Process flow steps.
