Implementing Service Level Management (SLM) – PPT

2018-04-17T18:47:58+00:00

File type: PPT, PDF Number of slides: 34

This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

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Implementing Service Level Management (SLM) – PPT2018-04-17T18:47:58+00:00

ITIL Service Level Management (SLM) – Process & Implementation

2018-04-17T18:49:43+00:00

File type: PPT, PDF Number of slides: 45

Document describes the process in detail including very detailed description of Process flow steps.

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ITIL Service Level Management (SLM) – Process & Implementation2018-04-17T18:49:43+00:00

ITIL Problem Management Workflow – Process Guide

2018-04-17T18:51:59+00:00

File type: Word, PDF Number of pages: 50

This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

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ITIL Problem Management Workflow – Process Guide2018-04-17T18:51:59+00:00

ITIL Request Fulfillment Workflow – Process Guide

2018-04-17T18:52:51+00:00

File type: Word with PDF Number of pages: 36

This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

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ITIL Request Fulfillment Workflow – Process Guide2018-04-17T18:52:51+00:00

ITIL Change Management Process – PPT

2018-04-17T18:54:02+00:00

File type: PPT, PDF Number of slides: 32

Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.

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ITIL Change Management Process – PPT2018-04-17T18:54:02+00:00

ITIL Request Fulfillment Process – Detailed

2018-04-17T18:55:12+00:00

File type: PPT, PDF Number of slides: 22

This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.

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ITIL Request Fulfillment Process – Detailed2018-04-17T18:55:12+00:00

ITIL Service Level Management (SLM) Template – Process Guide

2018-04-17T18:59:42+00:00

File type: Word, PDF Number of slides: 66

This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

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ITIL Service Level Management (SLM) Template – Process Guide2018-04-17T18:59:42+00:00

ITIL Problem Management Process

2018-04-17T19:02:28+00:00

File type: PPT, PDF Number of slides: 27

This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.

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ITIL Problem Management Process2018-04-17T19:02:28+00:00

Incident Management – ITIL v3, Process Guide – Word, Visio

2018-04-17T19:37:51+00:00

File type: Word with Visio diagram Number of pages: 68

This document is a template for Incident Management (IM) process according to ITIL v3 best practice and ISO 20000.

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Incident Management – ITIL v3, Process Guide – Word, Visio2018-04-17T19:37:51+00:00
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