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So far itsm has created 15 blog entries.

ITIL Event Management Process

2018-04-08T12:18:02+00:00

File type: PPT Number of slides: 26

This Document contains detailed description of the ITIL v3 Event Management Process, including: - Key definitions - Purpose and Objectives

ITIL Event Management Process2018-04-08T12:18:02+00:00

ITIL Service Strategy Overview

2018-04-08T12:04:42+00:00

File type: PPT, PDF Number of slides: 49

ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value

ITIL Service Strategy Overview2018-04-08T12:04:42+00:00

ITIL Configuration Management Process

2018-04-08T11:52:22+00:00

File type: PPT, PDF Number of slides: 29

ITIL Configuration Management is essential Process in Service Transition. Process is contained in ITIL Service Transition book. Document describes the process in detail

ITIL Configuration Management Process2018-04-08T11:52:22+00:00

ITIL Problem Management Workflow – Process Guide

2018-04-08T11:28:21+00:00

File type: Word, PDF Number of pages: 50

This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

ITIL Problem Management Workflow – Process Guide2018-04-08T11:28:21+00:00

ITIL Request Fulfillment Workflow – Process Guide

2018-04-08T11:15:45+00:00

File type: Word with PDF Number of pages: 36

This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

ITIL Request Fulfillment Workflow – Process Guide2018-04-08T11:15:45+00:00
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