veljača 2018
ITIL v3 – 2011 Lifecycle Poster – printable in A1, A2, A3
File type: PDF Number of pages: 1
Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
siječanj 2021
Introduction to SCRUM – PPT
Introduction to SCRUM - PPT File type: PPT, PDFNumber of slides: 83This PPT gives an detailed insight in the SCRUM Sprint Cycle. It explains one sprint cycle, including:1. Scrum Roles2. Scrum Activities/Ceremonies3. [...]
travanj 2018
ITIL Event Management Process
File type: PPT Number of slides: 26
This Document contains detailed description of the ITIL v3 Event Management Process, including: - Key definitions - Purpose and Objectives
ITIL Access Management Process
File type: PPT Number of slides: 19
This Document contains detailed description of the ITIL v3 Access Management Process, including: - Key definitions - Purpose and Objectives
ITIL Service Strategy Overview
File type: PPT, PDF Number of slides: 49
ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value
ITIL Configuration Management Process
File type: PPT, PDF Number of slides: 29
ITIL Configuration Management is essential Process in Service Transition. Process is contained in ITIL Service Transition book. Document describes the process in detail