Blog 2016-10-24T06:49:06+00:00

veljača 2018

ITIL v3 – 2011 Lifecycle Poster – printable in A1, A2, A3

File type: PDF
Number of pages: 1

Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

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travanj 2018

ITIL Event Management Process

File type: PPT
Number of slides: 26

This Document contains detailed description of the ITIL v3 Event Management Process, including: - Key definitions - Purpose and Objectives

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ITIL Access Management Process

File type: PPT
Number of slides: 19

This Document contains detailed description of the ITIL v3 Access Management Process, including: - Key definitions - Purpose and Objectives

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ITIL Service Strategy Overview

File type: PPT, PDF
Number of slides: 49

ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value

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ITIL Configuration Management Process

File type: PPT, PDF
Number of slides: 29

ITIL Configuration Management is essential Process in Service Transition. Process is contained in ITIL Service Transition book. Document describes the process in detail

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Implementing Service Level Management (SLM) – PPT

File type: PPT, PDF
Number of slides: 34

This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

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