travanj 2018
ITIL Request Fulfillment Process – Detailed
File type: PPT, PDF Number of slides: 22
This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
ITIL Service Level Management (SLM) Template – Process Guide
File type: Word, PDF Number of slides: 66
This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
ITIL Problem Management Process
File type: PPT, PDF Number of slides: 27
This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
veljača 2018
Incident Management – ITIL v3, Process Guide – Word, Visio
File type: Word with Visio diagram Number of pages: 68
This document is a template for Incident Management (IM) process according to ITIL v3 best practice and ISO 20000.
Incident Management – ITIL v3, PPT
File type: PPT Number of slides: 34
Document describes the ITIL Incident Management Process in detail including very detailed description of Process flow steps.