Introduction to SCRUM - PPT File type: PPT, PDFNumber of slides: 83This PPT gives an detailed insight in the SCRUM Sprint Cycle. It explains one sprint cycle, including:1. Scrum Roles2. Scrum Activities/Ceremonies3. Scrum Artifacts4. Scrum Terms and definitions Više informacija / Kupnja
File type: PPT Number of slides: 19
This Document contains detailed description of the ITIL v3 Access Management Process, including: - Key definitions - Purpose and Objectives
File type: PPT, PDF Number of slides: 49
ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value
File type: PPT, PDF Number of slides: 29
ITIL Configuration Management is essential Process in Service Transition. Process is contained in ITIL Service Transition book. Document describes the process in detail
File type: PPT, PDF Number of slides: 34
This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
File type: PPT, PDF Number of slides: 45
Document describes the process in detail including very detailed description of Process flow steps.
File type: PPT, PDF Number of slides: 32
Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.
File type: PPT, PDF Number of slides: 22
This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
File type: PPT, PDF Number of slides: 27
This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
File type: PPT Number of slides: 34
Document describes the ITIL Incident Management Process in detail including very detailed description of Process flow steps.
