veljača 2018
Incident Management – ITIL v3, PPT
File type: PPT Number of slides: 34
Document describes the ITIL Incident Management Process in detail including very detailed description of Process flow steps.
ITIL v3 – 2011 Lifecycle Poster – printable in A1, A2, A3
File type: PDF Number of pages: 1
Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
travanj 2017
ISO 20000 Documentation Overview
Link to Article
RACI Model – Explained by Star Wars
LINK TO ARTICLE
siječanj 2017
Agile & Design Thinking combined
Article: "How to combine Design Thinking and Agile in practice"