ITIL® 4 Specialist:

ITIL® Create, Deliver & Support

6 months e-learning + exam voucher)

€719 + VAT


“Do or do not, there is no try”
― Yoda, -The Empire Strikes Back

(Scene – When Yoda hears Luke’s uncertain remark about trying to get his ship out of the swamp)

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ITIL® 4 Specialist:

ITIL Create, Deliver & Support (CDS)

E-learning + Web-based examination

Key information about this course:

Price: 719 € + VAT ( 6 month E-learning + Exam Voucher)

  • 14+ hours of course material included
  • 6 months access!
  • Accredited by Axelos & PeopleCert
  • Expert tutor support
  • Quizzes & practice exams
  • Practice Exams
  • FREE Exam voucher
  • FREE Exam resit (T&Cs apply)
  • Mobile compatible

Earn your ITIL 4 Specialist: Create, Deliver & Support (CDS) certification with the award-winning E-learning!

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Introduction

The key to successfully managing IT is to treat it as an interconnected system. Designing, building, testing, launching, running, and supporting IT-enabled products and services must be done as part of a combined operation in order to create real and sustainable value. This is the purpose of ITIL 4 CDS: helping users establish an ongoing and seamlessly integrated process for creating, delivering, and supporting IT services while continuously delivering value to customers.

By taking this course you will learn:

  • How different value streams are built, tested and delivered, as part of an end to end process of continual iterations and feedback loops
  • How to integrate various value streams
  • How to assess service performance and utilize methods designed to improve service quality
  • How to use ITIL 4 in practice to plan and build value streams and chains, creating, delivering and supporting services that deliver essential value
  • Everything needed to pass the official ITIL 4 CDS exam

Why should you take this course?…

  • The course features interactive videos, instructor-led audio, and other online training assets designed alongside highly experienced subject matter experts
  • The course features regular knowledge checks as well as a practice exam simulator to help students prepare for the ITIL CDS certification exam
  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge
  • This course is fully accredited by PeopleCert on behalf of AXELOS

Course Content:

This introductory module gets students up to speed with the main features, aims, objectives, and structure of the course, along with the overall learning plan.

Students receive a syllabus, diagram pack, glossary, further reading and links document, and a collection of refresher materials. The module also covers some of the most frequently asked questions for the ITIL 4 Managing Professional stream.

This module examines the role of different business skills in IT service management, including:

  • How organizations are typically structured, with people, teams, cultures all creating potential challenges to service value systems (SVS)
  • What kind of impact good communication can have on an SVS
  • How to plan and manage resources and utilize results-based reporting
  • The importance of creating and sustaining cultures that support continual improvement
  • The inherent value of information and technology, and how they can be used to create, deliver and support services. This can include collaboration, robotic process automation, integration and data sharing, machine learning and artificial intelligence
  • How to choose and implement effective information models

This module examines ITIL value chains and value streams, as well as several ITIL practices. It addresses:

  • Key terminology, definitions, and analogies
  • The structure of typical ITIL service value chains and value streams, and how they are utilized within businesses and organizations
  • How to design value streams and describe steps within a value stream
  • Value stream mapping and processes, along with their considerations
  • How to create value streams for new services and apply core ITIL practices to ensure their success
  • How to restore live services by creating value streams and applying core ITIL practices to ensure their success
  • What a user support journey map looks like

This module looks at how to coordinate and manage work activities, including:

  • How to prioritize and structure work in order to create, deliver and support IT-enabled services
  • Various techniques which can be used to support work prioritization, such as ‘swarming’
  • Important commercial considerations, including sourcing and building components for individual services
  • Defining requirements, sourcing models and commodification
  • How to integrate and manage services

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Create, Deliver & Support examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL CDS exam, simply contact us to request your FREE exam voucher.

This is a short module that sign-posts the end of the course.

This course is designed to prepare students to sit and pass the ITIL Specialist: Create, Deliver & Support examination. In order to sit the exam, students must satisfy one of the following criteria:

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) – That’s how confident we are that you’ll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact us. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase.

Accredited ITIL® Create, Deliver and Support training is provided by Good e-learning, accredited by PeopleCert.

ITIL® Create, Deliver and Support is a trade mark of AXELOS Limited. All rights reserved.


ITIL® 4 E-LEARNING

...ITIL 4 moduli su dostupni kao E-learning!



ITIL® MANAGING PROFESSIONAL:



ITIL® STRATEGIC LEADER:

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