ITIL 4 Strategist:

ITIL® Direct, Plan & Improve (DPI)

6 months e-learning + exam voucher

€719 + VAT


“It does not do to leave a live dragon out of your calculations, if you live near him.”

― J.R.R. Tolkien, The Hobbit or There and Back Again

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ITIL® 4 Strategist:

ITIL Direct, Plan & Improve (DPI)

E-learning + Web-based examination

Key information about this course:

Price: 719 € + VAT ( 6 month E-learning + Exam Voucher)

  • 16+ hours of course material included
  • 6 months access!
  • Accredited by Axelos & PeopleCert
  • Expert tutor support
  • Quizzes & practice exams
  • Practice Exams
  • FREE Exam voucher
  • FREE Exam resit (T&Cs apply)
  • Mobile compatible

Earn your ITIL 4 Strategist: Direct, Plan & Improve (DPI) certification with the award-winning E-learning!

This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL Managing Professional and ITIL Strategic Leader streams.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Introduction

With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organizations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning.

By taking this course you will learn:

  • How to properly plan, review and improve products and services
  • How to oversee organizational change and interface with Governance, Risk, and Compliance (GRC)
  • How to create a ‘learning and improving’ IT organization
  • How to apply the concepts covered in the course to real-world organizations
  • Supportive and practical skills that can help with properly directing, planning, and improving organizational IT practices
  • How Lean and Agile ways of working can be leveraged for an organization’s advantage
  • Everything needed to pass the official ITIL 4 DPI exam

Why should you take this course?…

  • The course features interactive videos, instructor-led audio, and other online training assets designed alongside highly experienced subject matter experts
  • The course features regular knowledge checks as well as a practice exam simulator to help students prepare for the ITIL DPI certification exam
  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge
  • This course is fully accredited by PeopleCert on behalf of AXELOS

Course Content:

This introductory module gets students up to speed with the main features, aims, objectives, and structure of the course, along with the overall learning plan.

Students receive a syllabus, diagram pack, glossary, further reading and links document, and a collection of refresher materials. The module also covers some of the most frequently asked questions for the ITIL 4 Managing Professional stream.

This module looks at the key concepts and definitions of ‘Direct, Plan and Improve’. Students will learn to differentiate key terms, including ‘vision’, ‘mission’, ‘methods’, ‘operating model’ and ‘scope of control’.

The module then goes on to discuss planning management at various levels, along with the roles of governance, compliance, and management.

Finally, it discusses value, outcomes, costs, and risks, as well as how they relate to direction, planning, and improvement.

This module describes elements which are to be directed and planned, and how to use key principles and methods for direction and planning.

By the end of this module, students will know how to cascade requirements and goals, as well as how to define effective policies, controls, and guidance. Students will also know how to ensure that controls are sufficient, without being excessive. This will leave them with enough know-how to be able to place decision-making authority at the correct level.

This module looks at Governance, Risks, and Compliance (GRC) and the principles and methods relating to it.

By the end of the module, students will be comfortable with identifying the purpose and role of GRC, as well as integrating the principles and methods into ITIL 4’s Service Value System (SVS).

The module also describes the role of risks and risk management, as well as how governance impacts DPI.

This module examines the key principles and methods used to enable continual improvement for all types of improvements.

By the end of this module, students will know how to improve the SVS, as well as how to embed continual improvement at every level of the SVS. Students will also be familiar with assessment methods and objectives, as well as outputs, requirements, and criteria. Finally, students will know how to build, justify and advocate a business case, as well as how to conduct improvement reviews and analyze lessons learned.

This module takes students through Organizational Change Management (OCM) and how it is applied to direction, planning, and improvement.

By the end of the module, students will understand the scope, nature and potential benefits of OCM, as well as how to establish effective interfaces across the ITIL value chain.

This module looks at measurement, as well as reasons for focusing on measurement, metrics, reports, success factors and, most importantly, KPIs.

By the end of the module, students will have a practical understanding of how to use principles and methods of measurement and reporting in direction, planning and improvement. They will also be able to define indicators and metrics which can be used to support organizational objectives.

This module examines the differences between value streams and practices, along with the impact these differences have on direction, planning and improvement.

By the end of the module, students will be able to select and utilize appropriate methods and techniques to direct, plan and improve value streams and practices.

This module looks at stakeholders, communication and feedback. Students will learn about the key principles and methods used for communication and organizational change management. They will also come to understand how and why they are essential to direction, planning and improvement.

Finally, students will look at how to effectively influence and communicate with others, as well as how to establish effective feedback channels.

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Strategist: Direct, Plan and Improve examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL DPI exam, simply contact us to request your FREE exam voucher.

This is a short module that sign-posts the end of the course.

This course is designed to prepare students to sit and pass the ITIL Strategist: Direct, Plan & Improve (DPI) examination. In order to sit the exam, students must satisfy one of the following criteria:

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) – That’s how confident we are that you’ll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact us. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase.

Accredited ITIL®  Direct, Plan & Improve training is provided by Good e-learning, accredited by PeopleCert.

ITIL®  Direct, Plan & Improve is a registered trade mark of AXELOS Limited. All rights reserved.


ITIL® 4 E-LEARNING

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