ITIL 4 Specialist:

ITIL® Drive Stakeholder Value (DSV)

6 months e-learning + exam voucher

€719 + VAT


“Great! I’ve written something stupid, but I haven’t signed a contract with anyone to produce solely wise and perfect works. I gave vent to my stupidity…and here I am, reborn.”

― Witold Gombrowicz

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ITIL® 4 Specialist:

ITIL Drive Stakeholder Value (DSV)

E-learning + Web-based examination

Key information about this course:

Price: 719 € + VAT ( 6 month E-learning + Exam Voucher)

  • 16+ hours of course material included
  • 6 months access!
  • Accredited by Axelos & PeopleCert
  • Expert tutor support
  • Quizzes & practice exams
  • Practice Exams
  • FREE Exam voucher
  • FREE Exam resit (T&Cs apply)
  • Mobile compatible

Earn your ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification with the award-winning E-learning!

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via IT enabled services.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Introduction

As vital as IT is, it doesn’t exist in a vacuum. Successful IT managers must be able to assess interactions with users, suppliers, partners, and customers in order to learn how services can be fully optimized. The ITIL DSV module offers a number of tools and techniques for stakeholder value optimization, with a particular focus on customer and user experiences, as well as journey mapping.

By taking this course you will learn:

  • Service level agreement (SLA) design
  • Multiple-supplier management, communication management, and relationship management
  • How to design customer and user experiences (CX and UX) and customer journey mapping
  • How to drive stakeholder value, one of the most central aspects of creating, maintaining and improving IT-enabled products and services
  • Everything needed to pass the official ITIL 4 DSV exam

Why should you take this course?…

  • The course features expert tutor support, as well as interactive slides, instructor-led audio, and other online training assets created alongside highly experienced ITIL practitioners
  • The course offers knowledge checks as well as a practice exam simulator to help students prepare for the ITIL DSV examination
  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge
  • This course is fully accredited by PeopleCert on behalf of AXELOS

Course Content:

This opening module addresses the course rationale and provides an overview of ITIL 4 DSV. Students will also be introduced to the subject matter experts who will be helping them along.

A lesson plan will be outlined, and students will be provided with exam information, FAQs, refresher exercises for ITIL 4 Foundation, a toolkit, diagram pack, skills self-audit form, workbook, glossary and a list of further resources.

This module shows learners how to identify key principles for ITIL DSV.

This module goes over how to identify stakeholder aspirations, map customer journeys, identify touchpoints and service interactions, design customer journeys and measure and improve customer journeys.

This module teaches students how to identify service consumers and providers, along with their needs. Students will also learn how to describe and target markets.

By the end of this module, students will be able to describe how to communicate and collaborate, build service relationships and manage suppliers and partners, as well as define service relationship types.

This module describes how to do a number of tasks, including managing demand and opportunities, specifying and managing customer requirements, designing service offerings and user experiences, and selling and obtaining service offerings.

By the end of this module, students will be able to describe how to agree and plan value co-creation, along with how to negotiate and agree on services.

This module will show students how to describe several activities in the onboarding process, including how to relate to users and foster relationships, provide user engage and delivery channels, enable users for service, elevate mutual capabilities and offboard customers and users.

This module will show students how to explain how to foster a service mindset and describe both ongoing service interactions and how to nurture user communities.

This module will teach students how to explain both how to realize service value in different settings and track value realization. They will also learn to describe how to assess and report value realization, as well as explain how to evaluate value realization, improve customer journeys and realize value for service providers.

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Drive Stakeholder Value examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL DSV exam, simply contact Good e-Learning to request your FREE exam voucher.

This module wraps up the rest of the course, providing students with knowledge checks to ensure they have absorbed the subject matter in preparation for the exam.

This course is designed to prepare students to sit and pass the ITIL Specialist: Drive Stakeholder Value examination. In order to sit the exam, students must satisfy one of the following criteria:

This course comes with a FREE exam voucher and is eligible for exam pledge (a free resit on us!) – That’s how confident we are that you’ll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact us. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase.

Accredited ITIL® 4 Drive Stakeholder Value training is provided by Good e-learning, accredited by PeopleCert.

ITIL® 4 Drive Stakeholder Value is a registered trade mark of AXELOS Limited. All rights reserved.


ITIL® 4 E-LEARNING

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