ITIL 4 Specialist:
ITIL® Acquiring & Managing Cloud Services (AMCS)
6 months e-learning + exam voucher
€719 + VAT
“We have to continually be jumping off cliffs and developing our wings on the way down.”
― Kurt Vonnegut
ITIL® 4 Specialist:
ITIL 4 Specialist: Acquiring & Managing Cloud Services (AMCS)
E-learning + Web-based examination
Key information about this course:
Price: 719 € + VAT ( 6 months E-learning + Exam Voucher)
- 18+ hours of course material included
- 6 months access!
- Accredited by Axelos & PeopleCert
- Expert tutor support
- Free handbook included
- Quizzes & practice exams
- Exam voucher included
- Mobile compatible
Learn to manage and optimize cloud services with this ‘ITIL Specialist: Acquiring and Managing Cloud Services’ course from Good e-Learning!
This course is designed to help candidates learn everything they need to know about marrying effective cloud service management with the world-class ITIL 4 framework. By the end of this course, you will have the skills and knowledge to optimize your cloud capabilities in a way that is fully aligned with your unique business strategy. Kickstart your ITIL cloud training today!
Welcome to ITIL Specialist: Acquiring & Managing Cloud Services
Learning Objectives
Module zero introduces candidates to the main features of the course, including the learning plan, aims and objectives, and structure.
Candidates receive a syllabus, diagram pack, glossary, and further reading and links document with links for downloading essential framework publications.
Finally, the module addresses some of the most frequently asked questions about the framework.
Module 1: Understanding the Cloud
Learning Objectives
Module 1 takes candidates through what the ‘cloud’ actually is. It also explores cloud consumption and deployment models.
Module 2: Explore: Can the Organization Benefit From Cloud?
Learning Objectives
Module 2 looks at the Explore stage of the ITIL customer journey. Candidates learn how to identify the value of cloud services, create cloud strategies, and identify the benefits, outcomes, costs, and risks of introducing cloud services to a business.
Module 3: Engage: Meeting a Cloud Service Provider (CSP)
Learning Objectives
Module 3 focuses on the Engage stage of the customer journey. Candidates learn about the different types of cloud service providers and how to choose the right option for an organization. The module also addresses how to define cloud service requirements.
Module 4: Offer: Selecting the Right Services and Service Provider
Learning Objectives
Module 4 introduces the Offer stage of the customer journey. Candidates learn how to calculate return on investment and build viable business cases for cloud services.
Module 5: Review Modules 1-4
Learning Objectives
This module gives candidates an opportunity to review the knowledge they have gained in the course so far. The module includes a memory game on key terms, as well as a checker for the concepts covered in modules 1-4.
Module 6: Agree: Negotiating and Planning
Learning Objectives
Module 6 focuses on the Agree stage of the customer journey. Candidates learn how to form cloud service agreements. They also learn how responsibilities are typically shared between cloud providers and customers.
Module 7: Onboard: Moving to the Cloud
Learning Objectives
Module 8 examines the Onboard stage of the customer journey. Candidates learn about the general factors considered when onboarding users onto a new service, as well as some of the most common issues for onboarding to specific cloud services.
Module 8: Co-Create: Enabling Value
Learning Objectives
Module 8 looks at the Co-Create stage of the customer journey. Candidates learn how to manage cloud service consumption and quality throughout the life of a cloud service.
Module 9: Realize: Measuring and Improving
Learning Objectives
Module 9 addresses the Realize stage of the customer journey. Candidates learn how to maintain cloud services in a VUCA world, as well as how to apply continual improvement to cloud services.
Module 10: Review Modules 6-9
Learning Objectives
This module gives candidates an opportunity to review the knowledge they gained in modules 6-9. The module includes a memory game on key terms, as well as a checker on the concepts covered in modules 6-9.
Module 11: Practice Exams
Learning Objectives
Module 11 features two practice exams (one provided by PeopleCert and the other created by Good e-Learning). The exams are available online and in PDF format.
Taking these exams can help candidates get used to the conditions of the certification exam while also testing their own preparedness.
Module 12: ITIL Specialist: AMCS Wrap-up
Learning Objectives
This module offers a short video detailing the next steps for candidates after completing the course.
This course is designed to prepare students to sit and pass the ITIL Specialist: Acquiring & Managing Cloud Services examination.
This course comes with a FREE exam voucher
PeopleCert Exam Information
Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.
PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.
PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.
Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.
Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.
ITIL Specialist: AMCS exam:
- The exam features 40 multiple-choice questions
- The exam lasts 1.5 hours (90 minutes)
- The exam is open-book
- Students must score at least 26/40 points (65%) to pass
What is ITSM?
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimize IT services for both clients and employees, enhancing efficiency and satisfaction.
What is ITIL 4?
ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organizations in designing, developing, and continuously improving their IT services.
What does ITIL stand for?
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimization.
What does the ITIL certification path look like?
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
How much is ITIL certification worth?
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
How does ITIL work?
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimizes resources, and facilitates ongoing enhancements.
How can ITIL benefit businesses?
ITIL 4 helps organizations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
Who are PeopleCert?
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organizational contexts.
Accredited ITIL® Specialist: Acquiring & Managing Cloud Services is provided by Good e-learning, accredited by PeopleCert.
ITIL® 4 Specialist: Acquiring & Managing Cloud Services is a registered trade mark of AXELOS Limited. All rights reserved.