Module Titles and learning outcomes:
There are 5 Practices that cover:
- Change Enablement
- Deployment Management
- Release Management
- Service Configuration Management
- IT Asset Management
Each Practice is then covered by a number of training modules.
Module 0: Welcome to ITIL 4 Specialist: Plan, Implement and Control
Duration: 55m
Module zero introduces you to the main course features.
It introduces you to the certification program and contains a course navigation video to help acquaint you with Docebo, our LMS platform. It also contains a course guide to assist you with exam information, a lesson plan, and provides answers to some of the most frequently asked questions about ITIL 4 Specialist: Plan, Implement and Control.
Module 1: Introduction to Change Enablement
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the change enablement practice. It then describes the practice success factors (PSFs) and the key metrics of the change enablement practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the two change enablement practice processes: Change enablement planning and optimization and change lifecycle management. It describes the inputs, outputs and key activities of both processes.
The module goes on to explain how the practice supports service value streams, and how the change enablement practice is integrated in the organization’s value streams.
The module ends by describing the three key roles involved in the practice and how to position the change enablement practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the change enablement practice.
We start by explaining automation and tooling, and providing recommendations for the automation of change enablement.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for change enablement practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Change Enablement wrap-up
Duration: 5m
The final module of Change Enablement provides information on booking the exam and other courses of interest.
Module 1: Introduction to Deployment Management
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the deployment management practice. It then describes the practice success factors (PSFs) and the key metrics of the deployment management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the two deployment management practice processes: Deployment model development and improvement, and deployment lifecycle management. It describes the inputs, outputs and key activities of both processes.
The module goes on to explain how the practice supports service value streams, and how the deployment management practice is integrated in the organization’s value streams.
The module ends by describing the two key roles involved in the practice and how to position the deployment management practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the deployment management practice.
We start by explaining automation and tooling, and providing recommendations for the automation of deployment management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for deployment management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Deployment Management wrap-up
Duration: 5m
The final module of Deployment Management provides information on booking the exam and other courses of interest.
Module 1: Introduction to Release Management
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the release management practice. It then describes the practice success factors (PSFs) and the key metrics of the release management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins by explaining the release management practice processes. It also describes the inputs, outputs and key activities of the processes.
The module goes on to explain how the practice supports service value streams, and how the release management practice is integrated in the organization’s value streams.
The module ends by describing the three key roles involved in the practice and how to position the practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that support, develop and lead to the success of the release management practice.
We start the module by explaining automation and tooling, and providing recommendations for the automation of release management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for release management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Release Management wrap-up
Duration: 5m
The final module of Release Management provides information on booking the exam and other courses of interest.
Module 1: Introduction to Service Configuration Management
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the service configuration management practice. It then describes the practice success factors (PSFs) and the key metrics of the service configuration management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the service configuration management practice processes. It describes the inputs, outputs and key activities of the processes.
The module goes on to explain how the practice supports service value streams, and how the service configuration management practice is integrated in the organization’s value streams.
The module ends by describing the two key roles involved in the practice and how to position the service configuration management practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the service configuration management practice.
We start by explaining automation and tooling, and providing recommendations for the automation of service configuration management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for service configuration management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Service Configuration Management wrap-up
Duration: 5m
The final module of Service Configuration Management provides information on booking the exam and other courses of interest.
Module 1: Introduction to IT Asset Management
Duration: 1h
Module 1 begins by explaining the purpose and benefits of the IT asset management (ITAM) practice. It then provides an explanation of the of the important key terms and concepts. Lastly, there’s a description of the practice success factors (PSFs) and the key metrics for the IT asset management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 looks at the processes of the ITAM practice. We’ll look at managing a common approach to ITAM and managing the IT asset lifecycle and records. Next, we’ll discover how to verify, audit, and analyze IT assets, and lastly, we’ll learn how to integrate the practice of the organization’s value streams.
Module 3: Enabling the practice
Duration: 1h
Module 3 begins by describing the organizations and people involved in the practice. It describes the responsibilities of the key roles and how to position the ITAM practice in the organizational structure.
Next, there’s an explanation of automation and tooling, with recommendations for the automation of the ITAM practice.
The module then discusses partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
The next topic is capability, with an explanation of how capability criteria support the practice capability development.
Module 3 ends with recommendations for the success of the IT asset management practice and how the recommendations are supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 IT Asset Management wrap-up
Duration: 5m
The final module of IT Asset Management provides information on booking the exam and other courses of interest.
Prerequisites:
- ITIL 4 Foundation Certificate in IT Service Management
- OR ITIL 4 Managing Professional Transition Certificate.
- Training through an Accredited Training Organisation.
Exam details:
- Exam type: 60 Multiple Choice Questions
- Exam duration: 90 mins
- Closed book
- 65% pass mark
PeopleCert Exam Information
Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.
PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.
PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.
Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.
Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.
What is ITSM?
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimize IT services for both clients and employees, enhancing efficiency and satisfaction.
What is ITIL 4?
ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organizations in designing, developing, and continuously improving their IT services.
What does ITIL stand for?
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimization.
What does the ITIL certification path look like?
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
How much is ITIL certification worth?
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
How does ITIL work?
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimizes resources, and facilitates ongoing enhancements.
How can ITIL benefit businesses?
ITIL 4 helps organizations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
Who are PeopleCert?
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organizational contexts.
