Learning Objectives

This module outlines the main features of the course, such as the learning plan, structure, aims, and objectives. It also revisits points from ITIL 4 Foundation and describes the written assignments that form part of the course.

Candidates also receive a syllabus, diagram pack, glossary, and further reading and links document with URLs for downloading essential copies of the framework publications.

Finally, the module addresses several frequently asked questions.

Learning Objectives

The first part of this module introduces the key concepts of sustainability.

Chapter 2 examines the UN ‘Sustainable Development Goals (SDGs)’ and how they help organizations achieve sustainability.

Chapter 3 goes on to explain the ‘Triple Bottom Line (TBL)’ model, Corporate Social Responsibility (CSR), and the benefits that sustainability can bring to a business.

Learning Objectives

This module begins by addressing the ‘What is vision?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 expands on the role and structure of a ‘sustainability vision’, as well as sustainability models, issues, solutions, and concepts. These are explored in greater depth in Chapter 3.

Chapter 4 goes on to look at how digital technology impacts sustainability.

Chapter 5 introduces the first of four written assignments. It also provides a summary of the key points covered in the module.

Learning Objectives

This module begins by addressing the ‘Where are we now?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 outlines how organizations can gain a clear understanding of their current state, with a large focus on materiality assessments, sustainability risk assessments, stakeholder mapping, and due diligence.

Chapter 3 looks at the role of regulations and standards, as well as the three key perspectives for internal assessment.

Learning Objectives

This module covers the ‘Where do we want to be?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 describes the three dimensions of strategic planning. It also uses a case study to demonstrate how business models can enhance sustainability.

Chapter 3 looks at the selection, prioritization, impact, and justification of sustainability objectives.

Chapter 4 introduces the second of the course’s four written assignments. It then summarizes the key points covered in the module.

Learning Objectives

This module provides candidates with an opportunity to review the knowledge they have gained so far. The module features a memory game to aid in recalling key terms, as well as a concept checker for candidates to test their understanding of essential concepts covered in modules 1-4.

Learning Objectives

This module begins by addressing the ‘How do we get there?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 looks at the key sustainable business models and outlines the approaches that support them.

Chapter 3 examines how digital technology and IT can support sustainability models, values, and cultures.

Chapter 4 introduces the third of the course’s four written assignments. It then summarizes the key points covered in the module.

Learning Objectives

This module addresses the ‘Take action’ step of the sustainability journey. Chapter 1 goes over the key terms and learning outcomes of the module and provides an overview of the step itself.

Chapter 2 describes the challenges of achieving sustainability in a VUCA environment (Volatility, Uncertainty, Complexity, Ambiguity). It also looks at how to use the Cynefin model and sense-making to address these challenges.

Chapter 3 examines how several ITIL management practices support sustainability. It also looks at how to shape ongoing activities in the context of sustainability.

Learning Objectives

This module addresses the ‘Did we get there?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 examines the tools organizations use to measure and report on the status and progress of sustainability.

Chapter 3 introduces the final written assignment of the course. It also provides a summary of the key points covered in this module.

Learning Objectives

This module addresses the ‘How do we keep the momentum going?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.

Chapter 2 looks at the ways in which governance, auditing, communication, collaboration, and innovation can support sustainability.

Learning Objectives

This module provides candidates with an opportunity to review the knowledge they have gained so far. The module features a memory game to aid in recalling key terms, as well as a concept checker for candidates to test their understanding of essential concepts covered in modules 6-9.

Learning Objectives

This module provides two practice papers for the ITIL Specialist: Sustainability in Digital & IT examination. One is provided by PeopleCert, while the other was created in-house by Good e-Learning. Both exams are available via the online platform and in PDF format.

Learning Objectives

This module features a short video wrapping up the course and describing the next steps for candidates.