Širenje svijesti i motiviranje ljudi

ITSM Awareness & Motivation

Awareness & Motivation

Ljudi su najbitniji faktor pri uspostavi ITSM rješenja. Čest je slučaj da organizacije u teoriji imaju sve što im treba za uspostavu IT Service Management-a (definirane procese, alate, i sl.) no ljudi ne prihvaćaju novi način rada. Mi Vam nudimo pomoći u pravovremenom informiranju i motiviranju ljudi vezano uz nadolazeće promjene; neke standardni načini su;

Razumijevanje benefita i nužnosti promjena ključno je da bi ih ljudi prihvatili i koristili nove načine rada u svakodnevnoj praksi. Pokrenuti ljude najveći je izazov svakog projekta! U ovoj fazi vam nudimo Idejno rješenje širenja svijesti i motiviranja ljudi.

Naša baza znanja!

Posjetite našu bazu znanja!

(posteri, ispitna pitanja, aplikacije, PPT-ovi, checkliste,...)

ITIL
Cobit
Information Security
SCRUM / AGILE
PMP/PMI
PRINCE2

Neki od pojmova koje možete pronaći u našoj bazi znanja ...

COBIT 5 Key diagrams
COBIT 5 Tool-Kit 
SCRUM Poster (3 Pigglets)
SCRUM Poster
SCRUM Sprint Poster
SCRUM SBOK Guide, 2013
PRINCE2 Foundation Pre-course

Naša E-LEARNING ponuda!

COBIT 5 (e-learning):
COBIT 5 Foundation

TOGAF seminari (e-learning):
TOGAF Essentials 2018 * TOGAF 9 Foundation * TOGAF 9 Certified * TOGAF Foundation & Certified * TOGAF Certified and Implementation

IT4IT seminari (e-learning):
IT4IT Foundation

Archimate seminari (e-learning):
Archimate 3 Practitioner

BPMN 2.0 seminari (e-learning):
BPMN 2.0 Foundation

LEAN seminari (e-learning):
Lean Foundation and Management Overview (Level 1) * Lean Master Belt Practitioner (Level 1 and 2)

SIX SIGMA seminari (e-learning):
Six Sigma Foundation Green Belt * Six Sigma Advanced

PRINCE 2 seminari (e-learning):
PRINCE 2 Foundation *PRINCE 2 Practitioner

SCRUM/AGILE seminari (e-learning):
Scrum Developer Certified (SDC) *Scrum Master Certified (SMC) * Scrum Product Owner Certified (SPOC) * Agile Expert Certified (AEC)

Information security (e-learning):
ISACA Certified Information Security Auditor (CISA) * ISACA Certified Information Security Manager (CISM)) * Systems Security Certified Profesional (SSCP) * Certified Information Systems Security Professional (CISSP)

RESILIA seminari (e-learning):
RESILIA Foundation *RESILIA Practitioner

CompTIA (e-learning):
CompTIA A+ * CompTIA Linux * CompTIA Network * CompTIA Security

PMP (e-learning):
PMP Certification Training * PMI Introduction * PMI Executive Strategy and Management * PMI Quality Management * PMI Risk Management * PMI Schedule and Cost Control * PMI Scope and Requirements * PMI Managing Project Teams * PMI Strategic Planning * PMI Project Management Skills for Non-project Managers

ITIL (e-learning):
ITIL v3 FOUNDATION:
ITIL v3 Foundation
ITIL v3 INTERMEDIATE - Lifecycle:
Lifecycle - Service Strategy (SS) * Lifecycle - Service Design (SD) * Lifecycle - Service Transition (ST) * Lifecycle - Service Operation (SO) * Lifecycle - Continual Service Improvement (CSI)
ITIL v3 INTERMEDIATE - Capability:
Capability - Operational Support and Analysis (OSA) *Capability - Release, Control and Validation (RCV) *Capability - Planning, Protection and Optimization (PPO) *Capability - Service Offerings and Agreements (SOA)
ITIL v3 EXPERT:
Managing Across Lifecycle
ITIL v3 PRACTITIONER:
ITIL Practitioner

HOT DOWNLOADS!

ITIL poster

Poster! ITIL v3 Service Lifecycle model, ITS Partner - free download!

Poster! Implementing IT Service Management, ITS Partner - free download!

ITIL poster, CFN people CSE(Controlled Service Environment) Implementation roadmap - poster – Glenfis ) Android App - ITIL ® v3 Foundation Exam Questions Apple App - ITIL ® v3 Foundation Exam Questions