ITIL Release, Control & Validation (RCV) is one of four courses that form the ITIL Intermediate Capability stream and builds on the knowledge you gained in your ITIL Foundation course. It takes a detailed look at some of the processes described in the Service Transition and Service Operation books.
This ITIL course will help you gain competence in the aspects of service management that relates to RCV, including:
- A detailed understanding of the RCV processes: change management, service validation and testing, service asset and configuration management, knowledge management, change evaluation, and request fulfillment
- The principles of service transition
- How RCV supports and interacts with other service life-cycle activities
- How to measure RCV
- RCV roles and responsibilities
ITIL RCV encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management life-cycle.
The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Release, Control and Validation.
Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL® Expert qualification.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.