ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.
The course uses interactive technology, high quality media and downloadable resources to teach the key elements, principles and processes of the 5-stage ITIL Service Lifecyle.
The objectives of this foundation course in IT service management are to enable you to understand the importance of service management, both to the IT service provider, and to it’s customers.
Students will also be introduced to the service lifecycle, it’s processes, and the functions which carry out those processes.
Specifically, it shows how the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in every type of organization.
Our course has been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for the ITIL® Foundation Certificate in IT Service Management and is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.