ITIL Continual Service Improvement is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.
This course presents a complete overview of CSI including all its related activities: to continually align and realign IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.
The qualification reviews improvement activities as they support the lifecycle approach through service strategy, service design, service transition and service operation.
The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Continual Service Improvement publication.
Continual Service Improvement is responsible for continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.
This course is intended for management and supervisory level staff. You may be involved in Continual Service Improvement yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.
The CSI qualification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.
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