SDI Audit 2016-10-24T06:49:00+00:00
ITS Partner - Savjetovanje - SDI Audit

Termini ITIL seminara, Zagreb

ITIL Service Strategy 14-16.11.2017.
ITIL Foundation 21-23.11.2017
ITIL EXPERT – MALC 4-8.12.2017.
ITIL Foundation 12-14.12.2017
ITIL PRACTITIONER 12/2017.
ITIL Service Operation 13-15.2.2018.
ITIL Service Transition 10-12.4.2018.
ITIL Service Design 15-17.5.2018.
ITIL Service Strategy 12-14.6.2018.
ITIL CSI 10-12.7.2018.

SDI Audit

Ukoliko ste zainteresirani za optimizaciju/certifikaciju Vašeg Support Centra prema SDI standardima kontaktirajte nas na: info@itsm.hr

SDI-jev osposobljeni predstavnik izvodi audit usklađenosti djelatnosti pružanja usluga IT podrške sa 60 standarda za support centre te nakon dovršenog cjelokupnog audita priprema službeni izvještaj i ocjenu. Ukoliko su potrebni kriteriji zadovoljeni, organizacija dobiva međunarodno priznati certifikat kvalitete Service Desk Institute-a. U suprotnom, auditori daju pregled konkretnih korektivnih mjera koje bi unutar 6 mjeseci, ukoliko budu implementirane, trebale omogućiti dobivanje certifikata.

Audit je zasnovan na ključnim pokazateljima uspjeha za IT support organizacije:

  • vođenje (eng Leadership),
  • politika i strategija (eng. Policy and Strategy),
  • upravljanje zaposlenicima (eng. People Management),
  • partnerstva i resursi (eng. Partnerships & Resources),
  • procesi (eng. Processes),
  • zadovoljstvo zaposlenika (eng. People Satisfaction),
  • zadovoljstvo korisnika (eng. Customer Satisfaction),
  • društvena odgovornost (eng. Social Responsibility)
  • učinkovitost (eng. Performance Results).

Ovisno o rezultatima stanja, auditor dodjeljuje certifikat ili iznosi razloge zbog kojih ga ne može dodijeliti.

Ukoliko auditori ocjene da Centar za potporu korisnicima zadovoljava globalne kriterije potrebne za dobivanje certifikata, isti će mu biti i dodijeljen. U suprotnom, auditori će dati pregled konkretnih korektivnih mjera koje bi unutar 6 mjeseci, ukoliko budu implementirane, trebale Centru omogućiti dobivanje certifikata.

Više o Service Desk Institute-u…

Jezici koje govorimo su: hrvatski, engleski i njemački.

E-mail: info@itsm.hr.

Naša E-LEARNING ponuda!

COBIT 5 (e-learning):
COBIT 5 Foundation

TOGAF 9.1 seminari (e-learning):
Getting started with TOGAF 9.1 * TOGAF 9.1 Foundation (Level 1) * TOGAF 9.1 Certified (Level 2) * TOGAF 9.1 Certified (Level 1 and Level 2) * TOGAF 9.1 Certification (Level 1 and Level 2) and Implementation Suite

IT4IT seminari (e-learning):
IT4IT Foundation (Level 1)

Archimate 2.1 seminari (e-learning):
Archimate Certified

BPMN 2.0 seminari (e-learning):
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LEAN seminari (e-learning):
Lean Foundation and Management Overview (Level 1) * Lean Master Belt Practitioner (Level 1 and 2)

SIX SIGMA seminari (e-learning):
Six Sigma Foundation Green Belt * Six Sigma Advanced

PRINCE 2 seminari (e-learning):
PRINCE 2 Foundation *PRINCE 2 Practitioner

SCRUM/AGILE seminari (e-learning):
Scrum Developer Certified (SDC) *Scrum Master Certified (SMC) * Scrum Product Owner Certified (SPOC) * Agile Expert Certified (AEC)

Information security (e-learning):
ISACA Certified Information Security Auditor (CISA) * ISACA Certified Information Security Manager (CISM)) * Systems Security Certified Profesional (SSCP) * Certified Information Systems Security Professional (CISSP) * Ethical Hacker v8 * Computer Hacking Forensic Investigator *Security Analyst/Licensed Penetration Tester * Network Security Administrator (ENSA)

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RESILIA Foundation *RESILIA Practitioner

CompTIA (e-learning):
CompTIA A+ * CompTIA Linux * CompTIA Network * CompTIA Security

PMP (e-learning):
PMP Certification Training * PMI Introduction * PMI Executive Strategy and Management * PMI Quality Management * PMI Risk Management * PMI Schedule and Cost Control * PMI Scope and Requirements * PMI Managing Project Teams * PMI Strategic Planning * PMI Project Management Skills for Non-project Managers

ITIL (e-learning):
ITIL v3 FOUNDATION:
ITIL v3 Foundation
ITIL v3 INTERMEDIATE - Lifecycle:
Lifecycle - Service Strategy (SS) * Lifecycle - Service Design (SD) * Lifecycle - Service Transition (ST) * Lifecycle - Service Operation (SO) * Lifecycle - Continual Service Improvement (CSI)
ITIL v3 INTERMEDIATE - Capability:
Capability - Operational Support and Analysis (OSA) *Capability - Release, Control and Validation (RCV) *Capability - Planning, Protection and Optimization (PPO) *Capability - Service Offerings and Agreements (SOA)
ITIL v3 EXPERT:
Managing Across Lifecycle
ITIL v3 PRACTITIONER:
ITIL Practitioner