ITIL Event Management Process – PPT/h3>

File type: PPT
Number of pslides: 26

This Document contains detailed description of the ITIL v3 Event Management Process, including: – Key definitions – Purpose and Objectives

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Ivana Nissen, osnivačica ITS Partner d.o.o.

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ITIL v3 FOUNDATION:
ITIL v3 Foundation
ITIL v3 INTERMEDIATE - Lifecycle:
Lifecycle - Service Strategy (SS) * Lifecycle - Service Design (SD) * Lifecycle - Service Transition (ST) * Lifecycle - Service Operation (SO) * Lifecycle - Continual Service Improvement (CSI)
ITIL v3 INTERMEDIATE - Capability:
Capability - Operational Support and Analysis (OSA) *Capability - Release, Control and Validation (RCV) *Capability - Planning, Protection and Optimization (PPO) *Capability - Service Offerings and Agreements (SOA)
ITIL v3 EXPERT:
Managing Across Lifecycle
ITIL v3 PRACTITIONER:
ITIL Practitioner