ITIL Expert ITIL Managing Across the Lifecycle E-learning 2016-10-24T06:48:46+00:00
ITS Partner - ITIL Expert - ITIL MALC e-learning and certification

ITIL Expert – Managing Across the Lifecycle (E-learning)

Managing Across the Lifecycle (MALC) focuses on providing candidates with the skills to support an organizations service delivery by bridging the service lifecycle stages.

The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value and this knowledge is validated in the associated exam and certification.

The purpose of this ITIL Managing Across the Lifecycle (MALC) course is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages.

It also allows a successful candidate to demonstrate that they have learned the value of an integrated service management practice, as opposed to separate subject areas. It draws on knowledge gained at the Foundation and Intermediate levels.

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:

  • Key concepts of the service lifecycle
  • Communication and Stakeholder Management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Implementing and improving service management capability
  • Measurement
  • Governance and organization

Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.

ITIL® is a registered trademark of AXELOS Limited.

ITILExpert – ITIL Managing Across the Lifecycle (MALC)

The exam is based on a case study and between 8 and 10 questions will be case study based. A maximum of 2 questions will not be based on the case study although each question will state clearly whether or not it is case study based.

To pass the exam you must get 35 out of 50 questions correct, or 70%.

The course materials provided in the Managing Across the Lifecycle e-Learning course will provide you with all the information you need for this exam. You will be tested on:

  • Key concepts of the Service Lifecycle
  • Communication and Stakeholder Management
  • Integrating Service Management Processes Across the Service Lifecycle
  • Managing Services Across the Lifecycle
  • Governance, Roles, People, Competence and the Organization
  • Measurement
  • Implementing and Improving Service Management Capability
  • Exam Preparation

The examination is set at a higher level of difficulty than the Intermediate exams and will consist of ten complex multiple choice questions.

Exam Duration: Maximum 120 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 150 minutes and are allowed to use a dictionary).

Before you book you can test that your computer configuration will meet the requirements for an EXIN Anywhere exam, using an online test provided by Exin.

This test focuses on the suitability of your webcam, microphone and internet connection.

Frequently asked questions:

  • How to book an exam: You can book an EXIN Anywhere exam via the Exin Anywhere website. You will first need to create an EXIN account by filling in your personal details.In order to book your exam, you will need an Exam Voucher. If you purchased this with your course, when you think you are ready to book, please contact us and we will send one immediately. The exam voucher is valid for 1 year from the date of issue.
  • How to take the exam: Because the exam is taken online, you can take it at a location and time that suits you.Using EXIN Anywhere software, your computer’s webcam and microphone records your exam session from start to finish.At the end of the exam, the recorded video and audio is then sent to Exin, to be reviewed retrospectively by a remote proctor. The proctor will look at the recorded footage to check you have complied with exam guidelines.
  • Receiving your exam results: As soon as you finish the exam you will immediately receive an email with a preliminary (tentative) result. This result will not be confirmed until your exam session has been reviewed by a remote proctor.If, after reviewing the audio and video of your exam session, no issues are detected by the proctor, you will receive a final (confirmed) result within 10 working days by email.When you receive your result, you will also be given login details to the Exin “Candidate Portal”. If you have passed the exam, you can log in to the Candidate portal to download a digital certificate.
  • Is your computer suitable for this exam: Before you book, you must test that your computer configuration will meet the requirements for an EXIN Anywhere exam, using an online test provided by Exin.This test analyses your PC or laptop’s webcam, microphone and internet connection to ensure that you will be able to successfully take the exam.For further innformation, please visit the Exin Anywhere website for a complete list of information and guidance. You can download the Terms and Conditions of the Exin Anywhere service here.

Jezici koje govorimo: hrvatski, engleski i njemački.

Za sve dodatne informacije, konaktirajte nas na

E-mail: info@itsm.hr.

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ITIL (e-learning):
ITIL v3 FOUNDATION:
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ITIL v3 INTERMEDIATE - Lifecycle:
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ITIL v3 EXPERT:
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ITIL v3 PRACTITIONER:
ITIL Practitioner

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