ITIL Foundation E-learning 2016-10-24T06:48:46+00:00
ITS Partner - ITIL Foundation e-learning and certification

ITIL Foundation ( E-learning)

ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.

The course uses interactive technology, high quality media and downloadable resources to teach the key elements, principles and processes of the 5-stage ITIL Service Lifecyle.

The objectives of this foundation course in IT service management are to enable you to understand the importance of service management, both to the IT service provider, and to it’s customers.

Students will also be introduced to the service lifecycle, it’s processes, and the functions which carry out those processes.

Specifically, it shows how the ITIL best practice framework can be used to improve the quality, effectiveness and efficiency of service management in every type of organization.

Our course has been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for the ITIL® Foundation Certificate in IT Service Management and is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement programme.

Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.

ITIL® is a registered trademark of AXELOS Limited.

ITIL Foundation (F)

This is a multiple choice exam consisting of 40 questions and there is a time limit of 60 minutes to complete the exam. The exam is closed book – you cannot make use of any resources or materials during the exam.

To pass the exam you must get 26 out of 40 questions correct (65%).

The course materials provided in the Foundation e-learning course will provide you with all the information you need for this exam. You will be tested on:

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

Before you book you can test that your computer configuration will meet the requirements for an EXIN Anywhere exam, using an online test provided by Exin.

This test focuses on the suitability of your webcam, microphone and internet connection.

Frequently asked questions:

  • How to book an exam: You can book an EXIN Anywhere exam via the Exin Anywhere website. You will first need to create an EXIN account by filling in your personal details.In order to book your exam, you will need an Exam Voucher. If you purchased this with your course, when you think you are ready to book, please contact us and we will send one immediately. The exam voucher is valid for 1 year from the date of issue.
  • How to take the exam: Because the exam is taken online, you can take it at a location and time that suits you.Using EXIN Anywhere software, your computer’s webcam and microphone records your exam session from start to finish.At the end of the exam, the recorded video and audio is then sent to Exin, to be reviewed retrospectively by a remote proctor. The proctor will look at the recorded footage to check you have complied with exam guidelines.
  • Receiving your exam results: As soon as you finish the exam you will immediately receive an email with a preliminary (tentative) result. This result will not be confirmed until your exam session has been reviewed by a remote proctor.If, after reviewing the audio and video of your exam session, no issues are detected by the proctor, you will receive a final (confirmed) result within 10 working days by email.When you receive your result, you will also be given login details to the Exin “Candidate Portal”. If you have passed the exam, you can log in to the Candidate portal to download a digital certificate.
  • Is your computer suitable for this exam: Before you book, you must test that your computer configuration will meet the requirements for an EXIN Anywhere exam, using an online test provided by Exin.This test analyses your PC or laptop’s webcam, microphone and internet connection to ensure that you will be able to successfully take the exam.For further innformation, please visit the Exin Anywhere website for a complete list of information and guidance. You can download the Terms and Conditions of the Exin Anywhere service here.

Jezici koje govorimo: hrvatski, engleski i njemački.

Za sve dodatne informacije, konaktirajte nas na

E-mail: info@itsm.hr.

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ITIL (e-learning):
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ITIL v3 PRACTITIONER:
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