ITIL Service Operation (SO) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.
The purpose of this course is to help you gain detailed knowledge on industry practices in service management as documented in the ITIL Service Operation publication.
The course covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.
ITIL Service Operation (SO) ensures that the strategy requirements which service design used to design the new or changed service and transition moved into the live environment are realized by delivery of live services in the service operation stage.
Operations run the service as business as usual, ensuring that the agreed customer and business requirements are fulfilled.
This course will provide you with a good understanding of the Service Operation principles, its processes and other aspects of this crucial lifecycle stage.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.