The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or PEOPLECERT. The examination is ‘open book’, i.e. the ITIL Practitioner Guidance publication is allowed for reference during the examination. Students must present an ITIL Foundation Certificate prior to sitting for the exam. Exam time: 1 hour and forty five minutes
Format: The examination is scenario-based i.e. the questions relate to a case study. This case study
(referred to as the ‘Scenario’) is the same for all sample and official exams.
The Scenario is included in the Scenario Booklet (see also the sample papers available on AXELOS.com)
along with 6 sets of additional information necessary to answer each section of questions.
There are 6 sets of multiple choice questions (MCQs) in the Question Booklet, and each set tests particular
learning outcomes from the candidate’s course of study, (see the table below).
There are 40 questions in total and each question is worth 1 mark.
Pass mark: Candidates are expected to achieve a score of 70% (28 marks) or higher in order to pass the
examination and be awarded certification.
- 3 ITIL Expert Credits
- 18 PDU Credits