Service Offerings and Agreements (SOA) focuses on the practical application of SOA practices in order to enable service portfolio, service catalogue, service level, demand, supplier and business relationship management and financial management for IT services.
The ITIL Service Offerings and Agreements Certificate has become the IT industry’s de-facto intermediate professional qualification in the field of IT Service Management.
This course will provide you with a good understanding of Service Offerings and Agreements principles, its processes and other aspects within the capability stream.
The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Service Offerings and Agreements.
Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.
SOA is a collection of relevant practices from the core guidance that are related to the creation and management of service offerings and the agreements required to support them.
This is an accredited, interactive e-Learning course for students who wish to become certified in ITIL Service Offerings and Agreements. As well as in-depth visual learning content, the online course contains audio and video narratives, quizzes and practice exams.
Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.
ITIL® is a registered trademark of AXELOS Limited.